Shown below are reviews of our customer service performance, click here for reviews of our delivery service. Product reviews are displayed on the product pages.
If you make a purchase from Wild Bird Direct you will have the opportunity to provide your comments so we can continue to provide the best possible service.
101 % GREAT. Your company even sent my requested goods before payment owing to my having to wait for my pension to be paid into my bank ! What other company would have done that?!! I have told a number of my friends and I hope that this will increase your sales.
Again like the service, the information and knowledge about what Wild Bird Direct sell to their customers is excerllent.
First rate customer service always at the end of the phone to give advice
Delivered with a smile. Driver asks where I want it put.
An excellent Company. I highly recomend them.
Good customer service.
The product was better than depicted on the computer, it was very easy to order and the whole procedure went through very smoothly.
Not had any problems
efficient and fast
I have always been pleased with the product, delivery and price
Can't find fault on any aspect of your service
Good service, I had a problem ordering with my card, rang up and was given all the help I needed, in a pleasant and helpful manner.
Easy to order.
No reason to criticise
easy ordering system with trouble free payment section
Very pleasant and helpful staff
Always very responsive, always someone on the other end of the phone, customer focus.
have always been very helpful
Am just happy with the service provided.
Staff were most helpful when I had a query recently
I like to order by phone and I always feel like they appreciate my custom.
Always use you as reliable and good value.
Nice man on end of phone and helpful.
no problems here good service.
Food was good quality and arrived the next day in perfect condition.
quick efficient service
Never had any problems
Order dispatched and received as promised and kept informed of progress
Ordering is simple, dlivery is quick and the products are good. Never had any problems just consistent efficient service.
good feed back
Good customer service, always keep in contact via email to make sure there are no problems with the order.
I called up to ask for advice on how long the sunflower hearts would last and the person on the phone was very helpful
order sent exaclty as asked, quick response.
no contact but everything runs smoothly as far as I can see
Always order on internet so no personal contact with customer service, but good quality product and prompt delivery is good customer service whatever form it takes
very helpful and speedy email responses
I have never has any problems with this company.Service always excellent
I've always received good service.
Very friendly, helpful staff at the end of the telephone. Nothing was too much trouble.
never used it so don't know
Always very helpful, my father orders over the phone as he doesn't own a computer.
Contacted in past orders - no issues, quick resolve of problem
quick polite and helpful
No reason to have to contact them. Service excellent
Very unusually, had a slight problem with the payment process hanging so wasn't sure if my order had gone through correctly. But my query was very rapidly looked into and everything confirmed OK.
Really nice and helpful.
Always phone order. Staff very polite and courteous.
Rating general rather than specific to this order as I had no need to contact
I usually leave ordering things till I have nearly run out, and I've been delighted with the fact that my items have been despatched within hours and have arrived the next day. Why shop in store when you can get this level of service online?!
Everything works very efficiently from website ordering to delivery so little need to contact customer service but always very helpful if any query does arise.
I would like the person answering the phone to introduce themselves as "'Wild Bird Direct, how may I help you"' instead of just Hello. I like to know that I have dialed the correct number, and a Hello doesn`t do that
No reason to complain
Full star rating with the rest but I've never had to contact you.
Everything great, good informative website. Excellent communication. Good prices.
Good all round
Regular emails kept us updated on the progress of our product
when contacted by telephone very helpful
straight forward,no nonesense
Only 1 actual phone call to yourselves when my computer froze but my order was taken by a sociable chatty person in a very professional way.
An easy way to order on line unlike some websites which can be difficult to use.
Very easy to use web site
Can't judge. No contact apart from the order online.
All round excellent service kept informed of progress by e-mail
I'm sure it is excellent, never needed to contact them!
didn't speak to anyone - ordered on line
I have had no reason to contact them, which is good in itself!
The communication was excellent.
Regular updates on progress of delivery
I could track my order
order was placed online, prompt service, no complaints
No problems at all
I ordered on line, goods despatched promptly no problems
Every part of the purchase could not be faulted
Never used but
Customer Service is as expected, no better or worse than competitors. I don't see how this could be improved, but please don't allow it to slip.
Easy to order on line. Delivery times always very good.
Thanks for excellent service, great prices and products. I will be back!
Order processed quickly and products arrived very quickly.
Excellent, so nice to speak to people who are so kind and helpfull
easy ordering with no problems
FORGOT to ring me back when said he would. DOH! Apologies were accepted. All forgiven.
friendly and helpful
Prompt response following placing the order.
Good on the phone, very helpful.
Everything went smoothly
Always so efficient
order dealt with quickly
Ordering was easy, delivery time very good.. considerable help carrying sack to back of house,of great importance when one suffers from limited mobility, and strength.. thank you.
Fast and efficient dispatch from your depot.
Have not have to use customer service apart from ordering
Kept updated about my order
I've never needed to contact you via e-mail or phone, but if I did I'm sure it would be a pleasant experience.
I have only used customer services once but my call was answered quickly and my query dealt with promptly.
No Problems..... fast service !
phoned a couple of times, very polite and knowledgable
Never had a problem with an order so not had to use Customer Service
very helpful when I ring you up
only dealt through internet mail service and it worked well
I have never had to get in touch with customer services but I am sure they would be excellent.
Feedback information on the order was accurate.
It is faultless
Kept informed of order
First class service, easy ordering.
Again, I have no problems with any of the service I get from 'Wild Bird Direct.'
I have not had the pleasure to contact you for sometime now, but when I had to you were most helpful, thankyou
I would highly recommend the product and the company.
No problems at all.
Prompt turn-around of my orders no excess packaging.
Smooth uncomplicated ordering
Having tried you and getting excellent service we will certainly use you again.
No reason to use.
No problems, so really have not had to use it.
always delivered when stated
Ordered on line, no problems.
Always kept updated on order status & despatched & delivered promptly!
good customer service
Seems very good
Not applicable I'm afraid. I have not been in contact.
Simple to order and fast service after.
I haven't needed to contact customer service, but the order process is simple and the orders are despatched very quickly, which means I've never had any need to query or complain.
No problems, excellent service.
always a happy driver who drops it of
Plenty of email updates to keep me informed
Never a problem orderd three or four times now and each time order complteted and delivered promptly
Fast and efficient
Always helpful when contacted.
Great service at all times.
Service is fine except for one thing. See Other Comments.
prompt prder quick and easy.
Telephone answered quickly - Order placed and confirmed and all done in a minute. Very efficient.
I am not bothered by endless e-mails as with other companies
Didnt have to use it this time, but the last time i did it was great
Efficient, helpful, web site is accurate and easy to follow
Great efficient customer services.
Quick no problems .Did what yoiu said you would do.
Apart from placing the order, I didn't need to contact you
No problems ever experienced
Order dealt with very promptly
orders are always dealt with speedily and information regarding delivery first class.
I have had no need to contact with customer services.
Did not need any help but emails received with no delay
Can't be faulted keep it up!
Best wild bird seed Company as far as I am concerned.
I have not had to use customer service, other than to order, which is extremely quick and efficient.
'Service' is a mixture of; customer attention, competitive prices, variation, quantity, quality and reliability... You have a great service, keep it up.
A nice company to deal with
Ordered on line and found it straightforward and quick.
have not had to use
I have not had cause to use the customer service. The web site worked as expected and everything turned up when it should. I would recommend having a not applicable as a possible answer to this question.
have responded positively to our complaint previously
Good web site, easy to order, arrives quickly.
no issues with easy to use website
Overall good, except the last email I sent requesting help was not answered
excellent, always kept informed about delivery.
Again quick and efficient with updates as to exactly when you are likely to receive the goods.
Orders are always quickly despatched and if ever there is an error its speedily dealt with. Ive only ever had one torn package and Ive ordered many times.
I have tried others over the years and have found in many cases the feeds are made up of a lot of bulking product which only rats and mice eat. All the products I select from you have been gobbled up with very little waste. Good service, just don't start slacking up.
Had no need to use customer service recently because whole order process is so smooth and professional
Not very helpful when I rang re delivery charges
Great feedback and updating of order and despatch
Keeps me coming back
Communication was first class.
second to none
Good product, excellent speed of delivery
Good products, keenly priced and efficient delivery
Impressive attention to detail with a superb friendly website, very easy informative shopping with full on-going details on-screen at all times. Very hard to better for my needs.
Never had any problems at all
The best !!!
everything always perfect - never needed to get in touch.
Very efficient and helpfull
When I can get what I order without any problems to me this is a plus. Thank you.
consistently informative and always helpful.
Service has been straight forward and order expedited as soon as and subsequent notifications on delivery are equally as informative. I did have one order that I made a point of sending feedback on same and a response was given within 48 hour period with an explanation etc about the product. Which was fine albeit I have since chosen to purchase the premier peanuts because they are more qualitative.
Easy to use online ordering with no additional contact required.
I love it!
I only delat with you online but everything was really simple and notification of order progress received
Had a change to a previous order: the boss rang me to explain, I was told to call the boss next time I ordered, but didn't. Don't mind; the products and service are well priced, and delivered quickly, and the company cares about its customers. Having spent 30 years in customer orientated business it is so refreshing to find a niche business that cares. DON'T CHANGE.
Absolutely no problems with ordering or delivery
Good web site. Immediate acknowledgement of order. Quickly dispatched bird food.
Easy ordering process
No problems, efficient service
Good website, easy to use and good overall service.
Everything I have ordered now and in the past has arrived very quickly and well packaged. Your prices are very competitive. And most importantly my little feathered "customers" are always delighted to see me filling up their feeders and bowls.
polite and helpful
All fine no issues
Efficient and accurate. I have not had to make any contact other than ordering, so I cannot say anything about friendliness.
Best price pn this product by far
No fuss ordering and dealt with quickly
Despite my inability to get the order correct in every detail you have been very patient and prompt refunding money that I have paid because I am useless with the ordering system. All my fault but thank you so much.
Customer service is great. It's always nice to receive a phone call as a reminder.
Pleasant and helpfull. If I have a problem ( Very Rare ) Someone is always available to help.
easy to use website
Darren is always fabulous - remembers me and my order and is always cheerful and friendly!
Super customer service who went out of their way to ensure a quick delivery, even though I left it till the last minute to order.
Kept informed of my order
Excellent website, easy to use.
The report on your web site indicated this dog food was the best and most nutritous but our experience was quite different.
Simple straightforward transaction
I rang for advice about delivery as I live on an iisland in W. Scotland and was given useful and helpful advice and your charges for delivery here are very competitive.
Will not order over the internet so phone order through. Always very polite and friendly.
It's rare that I have any need to contact customer service staff but have always found everyone very helpful.
An all round good customer experience. No faults to find.
No problems to date but ordres arrive promptly and are correct
Nice to deal with.
Because the ordering online was simple, with no problems
Didn't have any need to contact customer services but I am sure thay would have been very helpfull.
I have ordered twice from you and on both occassions I have had fast and efficient service.
Ordered on website without any hassle
Great service, thank you
web site is easy to use
Website is easy to navigate arpound with clear, honest descriptions of products. Ordering is easy and secure.
Have never needed to contact you so service has to be good.
Service as always been excellent
I order by phone and your operators are always helpful and polite
V v good
Have experienced no problems with my orders to date
Order dealt with very efficiently
I don't as a rule have any reason to contact you, but on the occasions I have, staff are always helpful and polite.
No problems, everything ordered on line
No problems/concerns. Have always dispatched goods quickly.
Orders processed rapidly and efficiently.
I cannot fault the customer service but I have never had an issue that would 'test' the customer service - which is a good thing.
Have not used the customer service but am sure it would be very efficient
SATISFIED WITH PRODUCTS
very good service from your team
Full on-line ordering with no hitches and easy to use site.
Customer service is excellant.
always helpful and courteous
I felt that once I had raised my concern regarding slow delivery, the response was good.
cannot be faulted.
Do not get better service than this
Whilst I have had no direct contact the efficiency speaks for itself
I have been very impressed by the standard of customer service
always helpful on the phone
Prompt, efficient and reliable.
Straightforward purchase-no problems.
Very efficiently dealt with. Informed of every stage of order and dispatch.
Never had a problem so A+++ for customer satisfaction.
easy to order no fuss
Good efficient service and feedback
although l have had no cause to contact you l have based this question on overall performance
The web site is easy to use and the delivery is always prompt.
Orders are always accurate.
Only had a problem once and that was sorted out very quicky.
placing the order over the internet, was quik and easy
First order but no complaints at all!
because its good
I have onle needed totelephone once and I was very pleased with the reply.
never had any problems
Always a good service,I have not had any reason to make a complaint.
good prompt service
Any problems sorted quickly and no fuss.
had no dealings
you are very pleasant on the phone and always answer call politely, the pice is competetive
Again -speedy and efficient.
Experience so far very good
One of the most straight forward transactions.
I did not use customer service
see previous answer
Efficient service and just the right amount of correspondence
helpfull,ease of internet use
web page excellent and transaction very proffesional
So far I have not needed to contact you regarding my order as all has arrived promptly and in top condition but I get the confirmation and dispatch emails promptly.
Always informative about the order status and delivery time, and quick to solve the only problem I've had with online payment.
Helpful staff and orders sent out on time.
Again excellent fast response to our order
it was brilliant.
Very good customer service when speaking on telephone. very efficient on line also.
Reported the bad delivery and didn't feel that the reply I received was reassuring enough to make me feel comfortable with ordering from Wild Birds again. Which is a shame because Wild Birds have usually been very good.
Always been very helpfull . Well done
Have not had need to contact customer services but if I had I'm sure the staff would be very helpful in solving any issues I had
only on the basis that I have never spoken to anyone so I cannot give an accurate answer and that is because the service has been such that I have not needed too.
helpful, informative and friendly
Never had to call you for years, but if I did I am very confident that your response would be immediate
Given you top marks although I did not need to contact you
Internet order so no dealings with customer service
Because I have no complaints with the service
Have had no reason to telephone/email as have had no problems with any orders or delivery, therefore rating based on courtesy emails and fast delivery service and good quality products.
Communication is always excellent.
Ordered online - great service at a great price
exceptional - most reliable company I have dealt with - good customer care - really friendly service
internet ordering with no problems
No messing around first class
Customer service was very good once it was determined that spring/summer mix was unavailable, I was impressed with speed of service and was made to feel like my business mattered, Thankyou.
easy to use internet
no problems experienced
Never any problem. So no news is good news.
infomation good and kept me informed throughout
we did not ring as all went well
Good clear web site
I think its first class, easy site to vist and good customer information
Pleasant response when I have phoned.
EASE OF ORDERING AND DELIVERY! NO HIDDEN EXTRAS
Very prompt and efficient
always cheerful, helpful, nothing is too much trouble, and time to chat.
Excellent. I forgot something after I'd made my order and you were really helpful in adding it into my existing order.
efficiency with no pain !
Efficient and quick delivery
You were very helpful and bothered by the problems
good service, fast and reliable
Quick response to placement of order. Prompt & efficient
First Class service from ordering to delivering
very fast service
no complaints at all
Very friendly and helpful.......excellent.
No mistakes and reliable.
Thank you for a great experience.
I find your site easy to navigate and have no trouble ordering. The emails you send are very useful.
Did what I thought it should.
I've had no problems !
The communication could not have been better!
dealt with our complaint promptly and courteously
Because 5 star is what it is
Always pleasant and helpful over the phone have never had anything other than good service
The fact that you're requesting customer feedback is always a good indication of a company looking for continuous product improvement.
I order on line and the order is always correct
probably this good....but never had to use it....NO complaints
Always prompt and satisfactory.
Not used but hope that it would be as good as the rest of the service.
Customer service is always excelent. Nothing more to be said.
I'm always told (by email) that my order has be taken also when its on its way
Bought from you over a few years now & to date everything has worked very well.
Not used them
Excellent communication and service.
have not had to use customer services all orders have been correct and on time
No problems - speedy service.
Never had much need to use your customer services as everything runs so smoothly!!
Had initial issue as I could not understand why a fee delivery on peanuts became a payed for delivery when adding other items. Was explained when phoned customer service. Logically the explanation was understandable, but I still felt that free shipment becoming payed for shipment was not what I expected so I just settled for the peanuts on free delivery and removed other items.
I always receive my goods within a few days and they are always packed nicely.
Haven't had reason to deal with personnel, but the website is good.
Excellent as always
no special comments
Web site easy to use, excellent communication about progress of order
This is the first time we have ordered from this site, would definately recommend it and will be using again.
Just nice and smooth
I am rating Customer Service based on speed of delivery etc, as I have never had cause to contact you as orders have always been correct.
Prompt and efficient
Never used it but would be surprised if it wasn't as good as the delivery service
I really haven't had to use them but I'm sure that if the speed of delivery and quality of goods is anything to go by I'm sure they are excellent..
It went without problems
Excellent service. No complaints.l
ave always found the service quick and efficient
Good efficient service, good price and quick delivery.
you provide a good and efficient service.
Consistantly top quality bird food, very quick delivery and the right price what more can you ask.
No problems at all.
What you order is what you get. No complaints.
Never any problems,always very quick delivery.
Kept informed of when dispatched and no problems encountered
You are always a pleasure to deal with.
informed every step of the way from ordering to delivery
Had no cause to use it yet actually but I'm sure there service is as good as the rest of Wild Bird Direct
My complaint was dealt with extremely efficiently and a new batch was sent out the next day.
Never needed to use customer service directly, but as for looking after the client in terms of service - excellent.
Had no call to contact, but service provided via website was quick, efficient and reliable.
Based on the delivery service, although not really used the customer service direct
delivered on time!
Nothing to complain about.
never had a problem with customer services
On-line ordering quick and easy
Polite and efficient!
Not had the need to use your customer service but have marked a four because of the delivery.etc
Couldn't fault customer service, really helpful and polite
friendly helpful and efficient
Always inform when order has been despatched
Same as above.
I feel that I am dealing with a company that values me as a customer.
It's hard to say as I have had no actual contact but if i did I believe it would be good !
Customer service, espcially Darren, has always been absolutely excellent. As someone who used to run a commercial organisation, I have to say it a pleasure to deal with Wild Bird and worth sometimes paying a premium! Well done!!!!
so easy on the net
You don't seem to offer any loyalty scheme to customers or promote your special offers directly to customers. Most of my orders are for over £150 in value and I would really appreciate a free delivery offer on orders of this sort of value. Your products appear to all have their own individual delivery charges but you don't give discounts for a large overall order.
Friendly and helpful
I mistakenly ordered when I was going to be away. One email and it was sorted!!!
Easy site to navigate & simple to purchase
Hassle free odering and reciept of goods
no complaints to make, I have made one suggestion which would be helpful to me & it has been complied with.
Very good & easy to deal with.
Your web page is easy to use and to navigate. I also believe that what you sell is top quality.
? over the internet
Very Good polite service and very helpful also
No need to get back to you
I sent an email asking why I had to pay for postage on a large mixed order. Had I ordered less (Cost) of just one type of food I wouldn't have paid delivery. I had no response. Otherwise customer service is fine and I will probably order food again soon.
E-mails sent to confirm purchase and the time of delivery were very helpful indeed, especially the latter, which provided really useful (and precise) details of the expected time. Companies often offer a long period of time in which a product may be delivered, but Wild Bird Direct's was very short, enabling me to plan my day more effectively.
Easy to navigate website and checkout procedures, friendly, courteous staff
Good communication via email confirming order and despatch
I had no need to contact you, so your website and back-end processes must be very good.
I didn't have any need to contact your customer service team, which can only be a good thing ;-)
Delivery as order.
I am not sure why.
This is my first time of using your company - so far so good. A good way to start so may it continue
On the three occasions I have ordered online everything has gone like clockwork and such reliability is very welcome.
Because I had no problems good product and delivery.
No problems with customer service.
So far I've had no direct contact. There has been no need.
I've never had to contact customer services about an order, but they keep you up to date about delivery etc.
Everything ran smoothly from ordering to receiving the goods.
Website is great to use!
First class and personal if you want it
Website is very easy to use and I recommend it to many friends.
Efficient handling of order
easy access to all areas
I purchased on line so had no face to face contact - web site ok
Emails are quick and keep me updated, I have not needed to speak to anyone as all has been ok.
No problems occurred, the site was simple too follow.
I don't have any faults!
No problems ordering.
Great - emails confirming ordre & dispatch are very helpful
used the internet - very quick and clean
It has taken you 4 months to ask for an opinion.
I previously order a product and got set a wrong item. As the item was so small, it wasn't deemed cost effective enough to send back, so they said keep it.
It mdoes what it says on the tin
i always get the order onthe next day
THe mix is not feeding all the garden birds
A reassuring confirmation email, with conatact details for any queries. Also i haven't been sent lots of emails with special offers etc., which i do appreciate.
I assume it is good , but I have never used it.
Very pleased with the products, service and speed of delivery
friendly and helpful
Darren has great knowledge and gives friendly and very helpful advice. Again products arrive quicklyand in great condition.
There was a mix up re quantity and we offered to pay the extra but were told that as the fault was not on our part we could have the item free of charge
Good comunication and service
good service customer
because every time I speak to you I am greeted with politness and a warm welcome
Your service is excellent.
Excellent. Whether on line or at the warehouse it is always very good.
No problems whatsoever
I have never had any problems with ordering and delivery
I was kept well informed as to the status of my order.
Very quick to explain and sort things out when I queried the delivery position.
Clear website and quick and efficient delivery
As I didn't speak toanyone there's no reason to mark down
so satisfied have not had to use them
Never had any problems
Didn't have occasion to contact them on this order but, as always, everything handled very efficiently.
It was without fault
It is easy to order online and delivery has always been within a couple of days of placing the order.
Excellent - no problems incurred
easy to follow website
Easy ordering system
KEPT ME INFORMED OF MY ORDER STATUS.
Very good, pleasant and trustworthy.
No dealings directly, but emails received about order progress etc. were well appreciated
Efficient and friendly
I have had no need to contact you, but the email notifications are very prompt
quick response to order
The products have all been consumed with gusto by our garden birds, it's them that have given you a five star rating!! The individual wraps on the fat balls is brilliant, as they are keeping very well. Delivery was fine and we will soon be ordering more from you.
easy to use web site and good follow up and information as to day and time ofdelivery
good service always correct order,no fuss or bother
First rate. Means I don't run out of food for my garden birds.
No problems with it.
have not needed to use so far
I am completely happy with the service
My first order was successful.
good service always
In terms of the ordering and delivery process only, I cannot find fault; but then as I didn't have a problem to be resolved, I cannot say anything further.
My order was processed and delivered very quickly
web site pretty good to browse through and fairly easy to get through checkout
Friendly helpful service.
good, timely information provided
good but to many repetitious requests for feedback.
Efficient and fast
never had any problems
I have not spoken to anyone direct, however my order was processed quickly and with no hassles on postage and packaging. The website is easy to use. I'll definitely be using it again to buy my next order.
Because its a very good service
Easy to use website
Kept me informed
Ordered on Line
GREAT TO TALK TO THE OFFICE - DO LIKE HUMANS. RECOMMENDED TO FRIENDS TOO.
Everything arrived in good time and was exactly what was ordered.
Kept me informed of the progress of the order
Prompt and professional and personal responses to any issues/queries.
Informative emails regarding each order.
Haven't had to contact you, but am sure your service is good.
Content with service recived
all service of a high standard
Web site worked well, payment system too and arrived in good time.
Always helpfull and understands exactly what I want
very quick dly / good price /
Good coms and keep you informed of offers etc
Never had any problems ordering
No hassle with order
Straight forward no problems!
my first order and problem free.
Top notch. I think the rating will speak for itself.
Only e-mail communication but all fine
i have never had to use customer service,ordering on the internet is simple and straightforward
Kept me informed. you have a good range of high quality seed. I'll be back
Easy to order, I have never had any problems with my orders
Good experience from start to finish
As good as gold, from ordering on-line to delivery.
Its very good to deal with a company that cares for its customers and does not just think of the end result.
constantly kept in touch
have n ot really had cause to use the customer service
Have only used the service once so far but have no complaints and will order again as the need arises.
Excellent. My orders have been picked and packed well, but also I thought I had entered an order in twice, so I e-mailed to let you know. I received an e-mail quickly and politely to say that everything would be corrected and not to worry.
Fast service, am happy.
Helpful, pleasant and efficient.
Overall, an excellent transaction.
very good and friendly.
Feedback request should have been within 2 days of delivery to ensure freshness of mind
just keep on the way you are. very pleased with service.
Quick service, easy to use internet site.
Easy to use website and never had any problems with ordering or payment.
Very satisfied with our latest order .....as always. User friendly website.
very pleasant and helpful
I am very pleased with the customer service. I emailed a query following delivery which was answered the same day.
Excellent. Easy to use website and the bird food was top quality. Nocomplaints whatsoever so will you this company again. The price was also very competitive.
Excellent prompt dispatch
No complaints what so ever
again service excellent
Your website was easy to navigate and Emails received within minutes.
it is a good product
Order filled very quickly, all exactly as advertised
Order despatched and received with no delay
No contact with yourselves apart from placing the order and this survey - however very satisfied. The delivery time was very quick.
no problems encountered
no reason to do otherwise
Prompt service and goods left in secure place as instructed, thank you
Excellent on line
Am well satisfied
Everything seemed to operate very smoothly.
quick and fast service
No complaints at all.
See prtevious entry.
Well, I chose the type of feeder so it is not your fault that it has too many holes! Although you could perhaps pass on my comments to the maker.
I was contacted by email re out of stock item, as askd if I wanted a substitute.
ok have not had to complain about anything yet
Can't give a star rating as I've never had to contact your Customer Service.
Rating based on orders placed to date - not had reason to contact Customer Service, orders are placed on-line and have always been correct. Very competitive prices, particularly where suet pellets and mealworms are concerned and exceptionally quick delivery.
Kept informed re order progress.
verry good and helpful
easy website and payament method
Very friendly and charming. A pleasure to do business with them.
orders always dealt with promptly and professionally
First rate customer service
Order handled promptly and efficiently.
Always good service and friendly response if problems arise
Excellent. All went smoothly.
Have ordered from you before and have always had excellent service that's why I keep coming back!
No problems to date
No contact so cant really comment
I am kept informed about my purchase
Informative and efficient customer service
excellent service continued
It is a pleasure to deal with a company that actually delivers what it promises - a pity not all companies are as efficient and customer friendly..
excellent service every time
Updated emails all through the order to delivery process.
Haven't really had any contact apart from ordering process, but so far so good.
No dealing with customer services on this occasion.
Online site works well, easy to use, and acknowledgement/information emails are promptly delivered.
I have ordered from you twice now and will do so again. Happy customer and happy birds!
usually phone thru order conversation very friendly and helpful
goods delivered quickly and efficiently
Order was dealt with very efficiently
Not applicable for this order.
Spot on ,easy ordering ,first class delivery ,and at right price. Thankyou.
See previous review
Easy to order and good email communication. Alsso in the past, when called by phone the response was friendly and helpful.
easy to order
very good communication re delivery time
Never had any reason to make a complaint, the service is good
Never actually used this service but if it's anything like your delivery, then it's 5 star.
good internet system
had only one incorrect delivery and the incorrect item was left with us at no charge and the correct item shipped
Clearly work hard to keep a good reputation.
Got good cheerful response from the delivery man and ordering on line was so easy
easy to order
Never had a problem with any transaction.
No need to use it?
No queries were needed and you just got on and sent it
Very helpful service
very good vfm
Good product and delivery
Very helpful, courteous and efficient.
Ordering system online works extremely well, with instant information regarding acknowledgment of order, payment made and dispatch notification.
Excellent all the way
Simple web site and alternate delivery address possible. (Sent some to 90+yr old Mum !)
No problems with ordering
Excellent as always.
When I received the bag mentioned in the delivery service rating box, you unquestioningly replaced with a fresh bag. That's the kind of service that my mail order company would give, but I would be questioing the unnecessary expense.
No problems with orders and delivery times have been good
Every time i order, I have recieved excellent customer service, I would not use any other company as products fantastic, delivery fantastic, customer service fantastic. and above all prices fantastic. Many thanks
Polite, very helpful on phone. Never been there in person.
I cannot comment as I order online. Given the speed of delivery etc. I assume they are fine.
Fast and no fuss.
I do not think I have had any direct personal experience of your customer service as I always order online, but the ordering process was completely smooth.
as above with good web-site
Easy to use website. I have placed a number of orders with you, all have been delivered on time, which saves waiting in!
very good and efficient
Have no experience of it
No problems with order or delivery, friendly staff.
A problem free service, friendly and helpfull.
All round good service
Good service, no complaints
A simple ordering process and expectations met
helpful staff - always pleasant to deal with
Tinternet worked ok.
Always very helpful and provides useful information
Very friendly and helpful .
Trouble free ordering.
Prompt friendly response to calls and emails.
Helpful e-mails to keep me informed about progress of my order.
Because of weather conditions a delay in delivery was inevitable and an e-mail was sent in good time explaining the difficulties. An estimated delivery was given and easily expected.
As long as i have been buying from Wild Bird, delivery has been speedy & efficient.
Easy to use web-site, good communication on our order via e-mail and very quick delivery.
As always, everything processed quickly and efficiently.
Nothing to fault
if there is a problem with the order we are notified immediately
Prompt and no fuss ordering & delivery
For the above two reasons
WBD did exactly what they promised - delivered a quality product at a cracking price and bang on time.
always cheery and informed
Good response from CS team when needed
Order handled efficiently
Good prompt efficient service
fast and efficient service, great value too!
polite and good knowledge
Never had to deal with this department but if anything like other parts of your business 5 stars is justified.
For the previous comment on delivery.
Had positive attention when the order was delayed due the some serious bad weather conditions
No queries Not many people or companies I can say that about - Well done
I had to order over the phone as internet was not working well he was very pleasent and made it a good experience
Got a call to update me about the delivery
I have no complaints
always live up to my expectations not had a problem to resolve but I'm sure there would be no issues sorting it out.
Always impressed with speed of dealing with order and help when I have phoned
Excellent - replaced the feeder that arrived brokem.
seem very friendly
Never had any problems ordering and everything has arrived without any hassle
Because there was nothing wrong with it.
as i have not had to make any enquiries i have had no problems but i was informed when the order had been receved and also when it had been dispatched
a swift and efficient service with all the information I needed to know my purchase had been dealt with.
All products ordered have arrived promptly.
I like the way you kept me informed about the deliver. I've never had to speak to anyone at Customer services but I'm sure they would be very helpful too.
Because of problem described.
Your advert was true to the service I received.
just satisfied with this only disappointed with the quality had a lot of waste
Polite and very very helpfull
I have rated service as 5* because of product and delivery. I haven't actually come into contact with your staff as the order was made via your website. This was achieved with no problem whatsoever
fast confirmation of order.
I found everything went smoothly and seeds arrived in good condition
easy to use web-site, prompt service, good delivery info, and checking it was all OK
Godd communication and service
good customer service especially when peanut blocks special pointed out to me on phone
ordering/delivery seemed fine
no problems to date-order dealt with effienctly
It speaks for itself which is why we return to you time after time!
GREAT CUSTOMER SERVICE, FRIENDLY AND HELPFUL
Excellent. When I mistakenly ordered for a time I would be absent, you immediately delayed the dispatch without a problem.
You keep sending me emails
Excellent - responsive and efficient.
you did exactly what you said you'd do, on time and at the right price.
no problem with the service. Completely satisfied.
after sales very good.
There was a problem with the delivery during the adverse weather, but you sorted it promptly thankyou.
You do what you say you will do and your descriptions of products are excellent
first class service all round
Received emails each step of the way from order confirmation to despatch confirmation. Good service.
accurate & efficient
Friendly & efficient
everything was easy
No problems here
sure they're good but haven't had any dealings with them
Always pleasant and speedy delivery
Your website is easy to use and quick to page forward.
apart from the delivery everything else was fine
Very satisfied with customer service
Everything you promised, you accomplished. Thank you.
Order was shipped quickly
Can't be beaten
When ringing to ask about certain food the information is spot on.
Prompt and efficent - needed signed for so luckily someone was at home.
I have no complaints
A painless experience
Nothing to complain about.
very good service
e-mail communications quick and clear
No problems here, will continue to buy from you. Thank you.
Never had any problems.
Fast service, efficient billing, top quality product. Doesn't get better than this!
I had a small problem ordering online but I was emailed promptly and the follow up phone call resolved it perfectly
The order was processed and delivered with no problem
No probelms with customer service.
Items well priced and always delivered as ordered.
Always kept informed.
Excellent. Helpful, pleasant and efficient. Thank you!
never had a problem
order dealt with quickly and efficiently
very good responce
everything very efficient and friendly
Execellent in all ways
Packaging on first 2 orders was not great but much better on last order
Never had any problems
feedback from time order place right through to delivery
Very efficient, very helpful and fast delivery. Product excellent quality Thank you for your personal service and your interest in customer satisfaction feedback
No complaints at all - order processed without a hitch
Very prompt service.
Quick response to order. No problems with delivery.
Efficiently dealt with my requirements, a rarity these days.
quick on answering which i dont like with most sevices they keep u waiting online u didnt
I did not contact you to complain so I assume that you have a good service.
Brilliant service and website
very polite and helpful
very helpful and polite
great alround shopping experience.
Prompt and courteous
Dealt with immediately
Thank you for your help in delivering it to Lynn and Phil's. It makes it so much better for us.
never needed to get in touch with you
Staff very helpful
Have had no need for conversation but could not pass on question really. No problems = 5 stars anyway.
Good product range and reasonable prices
Easy to use web site and prompt delivery.
No problems with th whole prcess
Always kept up to date on order.
Sevice was on the ball
Excellent as always.
Can't really comment as I had no cause to speak to anyway one, but thought I'd rate the same as the others.
Friendly and reliable. Always received good service. My husband collects my order on his way home from work; it's always ready and waiting exactly as promised. Good product knowledge; recently advised to try a new blend of food suitable for squirrels and chipmunks. Can't vouch for the chipmunks by its gone down a storm with the squirrels; five appeared on the first morning I used it !!!
order on line so although that is good, no human contact
First class support by mail or phone. A joy to deal with!
haven't had to use customer service yet... every order ran smoothly.
Quick and easy website and good service on the telephone
Order placed, e-mail to acknowledge receipt, delivery the next day. Perfect.
You did what it said on the tin!
I received helpful advice when I called and the assistant was polite!
Great all round company....thank you to all of you !
Very happy with service
Your customer service is excellent.
Speedy and efficient
Conscientious and fast
My problem with the delivery was sorted out very quickly and they rang back to make sure it had arrived.
HAVE BEEN MOST PLEASED EACH AND EVERY TIME I HAVE CALLED AND YOU HAVE FOUND THE CHEAPEST WAY FOR ME TO BUY FOR THE BIRDS. I DO NOT NEED OR INDEED WANT TO GO ELSEWHERE AGAIN AND IN FACT HAVE JUST PLACED MY 3 MONTHLY BULK ORDER WITH YOU AGAIN. VERY MANY THANKS - I WISH EVERYONE ELSE DEALT WITH THEIR CUSTOMERS LIKE YOU!
Delivered as informed. Well packaged.
No particular reason
THE GENTLEMAN I SPOKE TO WAS REALLY NICE AND HELPFUL
Placing of order on line was easy and straightforward
Very good. Food very well packed. I started to make another order but found the delivery charges were adding up to a lot. May email with query during Christmas holidays.
A very clear website which has been easy to use so I have never had any complaints, always getting the products I wanted
Easy web site to order from
Never had any problems .
I phoned before purchasing as had not used you before. My questions answered most satisfactorily.
Good electronic communication.
Best summed up as Easy to do do business with.
so easy to use the website, excellent value for money and such a good delivery service. wish i had used you ages ago!
You obviously care about your customers.
Good communication about progress of order and delivery time
Kept in contact as to what was happening.
When I queried the delay to ensure my order hadn't been misplaced, I recieved a very quick response.
i have never had any problems
never have any problems
Good communications and answered the phone when I called
best price - best service - nice to find a company that still does what its says it will do !
Overall service is great. Easy to order and prompt delivery with good quality products.
Tried to order on line had a prob with my bank card chap phoned next day helped me out had great patience Thank you.you.
Was all done by computer
received order within 24hrs of ordering
You kept us informed by email & you deliverd it when you said you would which meant we did not have to hang about waiting for a van to arrive which to a customer is very important. Our son bought a washing machine & was told it would arrive between 8am & 6pm which meant he had to have a day off because they could not be more exact.The complete opposite to you.
Excellent and helpful
I had a very quick response to the query I emailed.
had no problems with order at all
Delivery was delayed by a day because of computer failure but I was informed by phone so I did not wait in. Excellent.
never had any problems
Service was quick and efficient.
Very efficient ordering system and very user friendly website. Also the best prices we could find.
Good web sight, easy to follow.
Straightforward and easy to order - had no problems at all.
coz I was happy with it!
Kept well informed via email of dispatch etc.
When my order did not arrive on the date stated I sent an e-mail to Wild Bird Direct. I received a follow up telephone call to the e-mail which I regard as good customer service.
Very quick efficient and friendly service. Thank you.
Really good, Thanks.
good customer support
Fast and efficient
I have received two separate telephone calls to confirm order and delivery details - thank you.
Fast delivery. Lovely people on the phone when i checked the safety of the peanuts. Important to you too.
Order received no problem
Order processed very quickly and dispatched within the time scale you stated.
I've always had excellent service
Orders arrive promptly
web site worked well
Easy to order. Good range of products in sensible sizes.
no problems with goods or order
Very helpful and pleasant staff.
I think that you give a more personal service.
No hassle order system
Easy to rder no problems with payment of delivery
no problems at all
.VERY MUCH IMPRESSED WITH BOTH YOUR PRODUCTS(BIRDS LOVE THEM ALL) AND YOUR DELIVERY (VERY PROMPT) .
I have never had any problem placing and paying for my orders.
not had to use it so that's why it's good
As I have had no dealings with customer service I cannot really rate it.
As you kept me totally informed.
the order was dispatched without delay
good all round
Excellent service. No delays
very quick and efficient
Most efficient and courteous handling of my orders. Most effieient and courteous handling of my orders. Most efficiencand courteous handling of my orders.
Everything went without a hitch
great communication ie order info despatch details etc
Goods always delivered on time. Any enqueries are dealt with promply and efficiently.
no complaints as to service provided
Haven't had any direct dealing with your customer service so I can't actually give higher or lower
This is a combination of other two, is it not?
Any problems or queries are always handled promptly and politely.
Web site a bit complex to negotiate and compare prices/sizes for a newcomer. Once gone thru whole site very good pictures help a lot.
Efficient site and immediate response...well done
EASY TO USE WEB SITE AND THE DELIVERY WAS SWIFT
helpful re snow delay thanks
very good service
order went smoothly
Not had to contact you personally as yet, but if the delivery & supply is the standard to go by I need say no more.
Ordering off your website was very easy and the site itself well presented with all the products information well documented.
Very good service, rang to arrange delivery and even delivered in the snow! Wil be buying again in the future.
Staff are always extremely helpful and orders are processed promptly. A pleasure to do business
Kept very well updated on the progress of the order.
Communication with you was good as was navigation around web site, ordering was easy and the goods were dispatched quickly however I would have appreciated being notified by either you or the delivery company that delivery would not be as advised.
Please all round - have used since and will use again
Prompt, informative and efficient
I have had very little contact but on the one occasion when I raised a query I got an immediate and very helpful call-back.
polite, friendly, did everything they could, phoned back when they said they would.
Good efficient service
helpful and problem free
No complaints easy to use web site very good communication re delivery dates
Order processed and despatched quickly.
Stay in touch after order is sent. Works well
I think delivery would have been on time if the bad weather had not upset everything so am assuming my next order will be as promised.
Great communication via email.
Fast and efficient
Your excellent web site, with easy ordering.
very good no complaints
I have not needed to contact you as nothing has gone wrong with any delivery.
Good product and prompt service.
Good communication from start to finish
No fault there!
easy to use system, well designrd and informative
I was contacted in advance to check the delivery address was correct to farestall any potential problems.
Good service and price
Never any problems ordering from the company
Overall experience seems reasonable but unusual circumstances, so will leave judgement to another time.
The service has always been efficient.
I had no need of your CS
Kept informed of order being processed
delivery being the let down
Easily purchased and speedily delivered
as always orders received very quickly and no problems
Customer service not needed, website very easy to navigate.
we have ont had cause to conplain
upto date feed back on order process
See all of the above, gives me confidence in your company.
Always quick and efficient
I was kept in touch by the Customer Service Team, from placing my order up to the time of despatch. I was advised which day to expect the delivery and was able to track the order.
Attentive and helpful
easy website, good prices
Overall service and response to the order
Never encountered any problems.
You've never let us down.
Everything happened as promised
Never had any issue when ordering
Always easy to deal with and helpful
Plenty of helpful e-mails regarding order and expected delivery times etc. N,B. for some reason MSN Hotmail does not like the format of your e-mails and marks them as suspicious!!
Excellent, no problems at all
prompt replys on email
Nice to deal with
Very friendly and helpful. It is nice for someone to call back and spend time giving good advice.
Cannot find anything wrong with it
good contact via email
prompt and efficient web site ordering of product
Always very quick in responding
Not yet used.
Thankfully I hav enever had to complain so do not know what the customer service is like from that point of view, but as far as ordering and receiving goods it is excellent.
No problems with ordering on internet & feedback.
prompt answer to query.
on the ball
So far have not had any problems
pleasant and helpful
Keep you up to date with your order
I had a querie with my address and the e-mail sent was answered within in minutes with a telephone call. Confirmation of the order was given with the same efficiency.
Have not had the need to use this service which is praise in itself
everything was perfect
Darren was very helpful.
I haven't had to use it
Received prompt communication telling me that order had been received. Haven't really needed to contact customer service.
Efficient and hassle free.
Always pleasant person on ond of phone - no menu to negotiate!
Very clear on computer
A good system in place for easy ordering
The fact that your policy is to follow up customers seeking their views conveys a company that is not complacent.
phone servicce good and order always correct also internet good service
Orders are dealt with promptly
Based on the delivery the CS must be as good.
came when said they would deliver
no problem ordering & evering above followed on.
I appreciated your reply to my email in which I expressed concern that I had misnamed by Debit Card and was, therefore, unsure whether or not this would have affected my purchase.
Kept me fully informed about order and delivery and sent a follow-up email to check all was well.
It was good to be kept informed of approximate delivery times. It was unfortunate that we were experiencing such extreme weather but the parcel eventually arrived on the third attempt. So no complaints.
Didn't have to deal with them, but assume they would be good.
not had to use this facility
Always get a reply when a question is asked
Nice website - well laid out and easy to find what I wanted. Good range of products at competitive prices. Excellent communication.
Quick efficient communication.
Excellent value for the money, delivered promptly and shipped in secure packaging.
excelent srvice i have spoken on the phone and nothing is too much trouble. thank you
Really helpful customer service always there to answer any questions and help advise on order. Brilliant.
You always chesck after dilvery that every thing is ok with an email. The websit is easy to follow
Helpful if I needed to contact company.
Ordered on line so have not used your customer service, however I have given it a good rating in accordance with my comments above
Informative e-mails on progress of order
Courteous and helpful always responding when they say they will. A rare commodity these days!
You clearly strive to attract custom by providing good service.
Easy to use web site, prompt email re order and quick delivery.
Good product, good price, good communication and very good delivery service
quick delivery(even in recent circumstances)
second to none for value and service, no need to shop around any more.
Very good company to do business with
very fast delivery & communication
No problems with order
Nothing bad to report as your efficiency was very good
It's good to ask for feedback. Products always in stock, good value, fast delivery.
I had a problem finding the product I wanted and the service on the telephone was most helpful
Everything I asked for
KEPT ME INFORMED
Really impressed with attention received following problems with first order.
just had no problems at all with your service,,
Very efficient replies to email queries - thanks again
good and correct
KEPT WELL INFORMED
I needed to delay delivery at the last minute this time. You responded immediately. No problem.
you are good or not good you are verry good
Sorry but not much need to speak with them.
I ordered on-line and, therefore, did not speak to any of your staff. I found your driver very helpful and courteous so my rating is really for him.
No problems to date
As delivery, approachable, friendly reasonable prices and very helpful, thanks Darren
Simply no complaints
Excellent, easy to order on line and fast efficient delivery
Items ordered delivered.
no need to use
Efficient and helpful.
In the past I have found Darren very helpfull and he gets things done.
SECOND ORDER SO EASY
If I have to phone with a query it is answered in a polite and helpful manner.
Very polite and helpful
Customer service in terms of order placing and delivery is excellent. As I have not had cause to complain, I am unable to say how you fare in this area.
easy to use website
A message was left on our answer phone to say peanuts had been left in garage as requested
no problems and good delivery information
Good comunication from start to finish
Despatch is prompt, emails keep you informed as to the status of the order.
efficient, good communication.
I have never had any problems
High standard of professionalism and extremelt propt service
Never had a problem
Not really used but no complaints
It was all done on the internet so no contact
The whole order from start to finish was excellent
Very good communications
You obviously care about your customers.
Only Internet shopping so not really used customer service
Didn't have to use (thankfully) but I'm sure it's great!
very simple and straight forward from ordering the products to checkout
Never had to use.So things must be ok
the only time I have spoken with your staff I have had very positive experiences
Order quickly dealt with.
because it is helpfull and friendly
Can't fault you at this moment
ASKING MY OPINION IS APPRECIATED
Not good with computers so always phone my order in . Always get a very polite and helpful person. Makes ordering very easy.
A very easy experience, no problems at all
i love your website and shopping is a joy
Good website and prompt follow up.
couldnt ask for anything better
No problems when placing order. Web site easy to use
Only 4 stars because I haven't had a problem yet for you to sort out.
Courteous and friendly.
order dealt with quickly
no trouble just very good service
I was e-mailed with confirmation of order,despatch,and again for delivery time.Amazing service.
no problem at any stage
I have been very pleased with your overall performance.
Great all round customer service
Good automatic email correspondence so kept up to date with the status of the delivery.
I emailed Customer Service to say well done. They immediately responded.
Always quick to answer telephone and help with any queries or questions. Really nice friendly people.
Only ever had to contact you once when my first delivery didn't arrive because the driver couldn't find the address, but the matter was dealt with extremely quickly and efficiently.
You are obviously keen to ensure your customers are satisfied.
Good communication, keeping me informed throughout.
excellent (font on this page is TOO SMALL and feint
The quality of the product and delivery excellence speak volumes about just how much Wild Bird Food Direct value customer service. You get emails telling you of every stage from order receipt to dispatch, to delivery hour slot. I have never had to contact you to ask where my delivery is and I value and trust you for that.
Response to my order and quality of the seed.
Super bird food quick despatch.
Always friendly and polite when taking order by telephone.
I have only used the internet and have not had reason to speak to an adviser
Easy to order,very fast service.
Its so reliable
Great communication and easy transaction.
Never had a problem.
Darren always available for advice and good tips
good delivery speed
Very good even if I have a querie it is very soon dealt with
Excellent service - would highly recommend
Not long after the order was placed had I received an email to say when it would be delivered.
A quick e-mail response to my order
i couldn't have coped with the huge-size sacksas advertised but you decanted them into more manageable sized bags for me, thank you - and at no extra charge
No problems ,super service and kept me informed as to where my delivery was upto
just first class
You must good as i bid on have to ring you with prob
Very good, I have only spoken to them once but they were very helpful, thank you
Can't fault the service
organized order quickly and despached efficiently
Orders dealt with very quickly.
Nothing to complain about!
Have not had to use this service however as everything else about your company is very good I would like to think your customer care is too!
prompt and kept informed by e mail
hassle free prompt service
I didn't have occasion to speak to anyone but the whole ordering/notification system worked faultlessly.
Helpful delivery man.
Your website ordering system works seamlessly, so I had no need to contact customer services.
Good quick service
No problems just order and goods arrive.
no problems so far
Excellent, timely communications. Made this customer feel you really cared about the service you give, not just receiving payment.
good e mail response
you obviously care about your service
always attentive and thorough
n/a as order processed without difficulty
delivery as and when promised and i like tracking facility via e-mail
All as promised
Always get a follow up e-mail to make sure order has been received, great communication throughout
From ordering to delivery there were no problems.
The information was correct and I have been kept informed about delivery. There is also range of options for contact if required.
Speedy delivery and no need to chase or telephone you.
Good website - easy to order
I have had no reason to contact your customer service dept.
Excellent will ring you if they cannot send all of the order, oder dealt with very quickly.Can't think of any
I haven't had any dealings directly with your customer service team but my orders have always gone through with no problems.
you fulfilled the order with min of fuss
Good email contact
I was kept fully informed with regards to the order and delivery demonstrating the highest standards of cusrtomer service
no reason to think otherwise
didn't have any thing to say
Almost there - website needs a bit of tweaking (see below)
Excellent customer service
Easy to order and pay for with no problems.
I haven't really tested it fully, so cannot say perfect, but at the same stime cannot fault it.
quite efficient ordering and delivery process - this isn't a comment on any aftger sales support though - I have no experience of that.
Delivered as promised and easy website. Thanks
Fast reply to any enquiry and very helpful too.
Order was dealt with quickly and I was pleased with the product.
No problems with ordering or delivery
FAST EFFICIENT RESPONSE
Great speed and super prices - I've already reccomended them to all my family.
very polite and helpful
Customer Servicie is very good I can't fault it
Very well run company by the sound of things and extremely customer friendly.
efficient ordering system and website
good customer service if you need to contact them
I have not had to use your customer service but in view of the efficient service in every other respect I suspect that the customer service would not disappoint.
Things happened as stated without delay or concern.
Good communication and delivered as promised
i did not use it, but you kept me in touch with the expected delivery time
A very efficient service
Every order was traeted in the exact way
really effecient and see above response.
Always friendly and helpful and will go out of your way to assist with any query.
I'm quite happy with the result of my order
Just couldn't ask for a better service.
As always excellent service. What more could one wish for. It's just a shame all business don't follow your principles.
swift acknowldgement of order
No real experience, depends on how you respond to my comments!
good in all areas.
All very satisfactory
Can't fault the service, emails sent at purchase and dispatch, product dispacthed within hours of purchase.
good feed back on queries except when suggested a discount as a regular customer who is loyal and spends a lot of money on your products
Prompt responses at all times
You did your job
I've had no problems
everything was very good
YOUR SERVICE IS EXCELLENT
quick & efficient.
Excellent service provided
good communication and very helpful
Communication was great.
i have to say 5* as i have never had any problems
I think you provide an excellent service , espesially for people like me who do not drive and are put off bulk buying,because of the weight of foodstuffs. Website is easy to use.
Ease of use.
Orders are promptly filled - had no reason to have to contact them so that's got to be good!
Superb as always.
Customer service is excellent & very friendly
The stars tell you.
Customer Service is 100%When i think of the many times I have phoned Wild bird with a problem I have always been helped.
not use it yet
never used it
i am happy with the service.
no need to use it
normal service expected from suppliers
Excellent setvice, no promise made that was not fulfilled. Thank you
Internet site clear and easy to use. Experienced no problems. Would purchase again
I had a telephone call and email to say the ceramic seed feeder was not in stock and I was given a different type of seed feeder at no extra charge although it was not in the three for two offer. Very good service I will certainly order from you again.
See delivery service
Haven't had to use it but if it's like anything else it'll be great
First class service
couldn't ask for better service
As always, very efficient.
We had a problem placing the order on the internet and received excellent customer service when I phoned.
Not had any problems. I like the way you keep us informed about delivery and despatch.
Very easy to use website and great customer service
very efficient when I rang to place my order
Because they have taken on board my complaints from last time
Always keep you informed at every step.
easy to order
Never had a problem and have placed several orders this year.
Very easy ordering system.
No dealings with them.
Didn't have any occasion to contact them, but order processing was quick and without problems.
Good communication about order and shipping.
As stated above, my complaint was dealt with immediately and to my complete satisfaction
My order was dealt with swiftly and I was kept informed of its progress.
I placed my order on-line and everything was most straight forward. I received an update as to when the order had been despatched and was kept informed by e-mail.
Have had no personal contact so cannot give top marks in thisinstance.
You seem to care
Good communication and infomation
delivery when asked for very helpful
Always helpful with any queries I might have and an immediate response
very happy they sorted order so quick
Trouble free purchase
The website was easy to use resulting in a fast efficient service
Excellent telephone manner and very helpful.
Had no cause to contact customer services, but all information sent out has been excellent
Instant email confirming order and delivery schedule.
Good followup with this survey
GOOD THAT YOU DO FOLLOW UP AND IS NOT TOO LONGWINDED LIKE MANY
a problem with a previous order was sorted out efficiently and quickly by darren and i was not charge delivery on my next order as a goodwill gesture - superb customer service!
Pleasant to talk to!
FIrst class. You can track your parcel, which is very helpful.
very good ,well done
Once again a perfect customer service, helpful when ordering & delivery.
easy to order
good communication and overall great service
no problem everything on time
I needed some extra which I had forgotten to order with my dried worms and that was easy over the telephone too.
I didn't have cause to use.
very pleased with the service and that you took the time to inquire to see if we received the goods
Prompt service and good quality seed, will use wild bird direct again.
Fantastic service, will use again for other products
No direct contact but e contact good
Not had any problems
simple to order
we did not have to contact them so in my eyes they did well
I have found politenes and very helpful. very please.
You send the order out fast and let me know dates and times.
good customer care
Only used the computer
friendly professional and fast, it's good when customers feel wanted
second to none.
very good indeed,had to change order and this was done with no complaints including free dly
excellent customer service - extremely helpful staff.
Had no contact or problems so cannot give a proper rating
excellent communication by email
Web site well laid out. Ordering process easy and fast delivery.
So far so good.I
Have not had to contact you
How do you complain about thing when they are good
Friendly, willing to help
Friendly and efficient..
easy to order online and prompt delivery times given the dleivery service website was useful to try and find information the product was well packaged although not too difficult to open and deal with
Helpful and fast.
No problems, easy to order
surprised to be given a time, even though i had to cancel ( due to no one home to sign) a new appointment slot was very quickly available,
ordering was quick and easy
a service that keeps it's customers well informed through all the stages of the buying and delivery process.
Graham was very friendly and informative
Top quality. When I had a problem with the internet, they went out of their way to be really friendly and helpfull.
Easy to deal with
100% friendly and excellent service
The service you provide is exellent.
No quibbles you just got on and didthe order.
Very efficient & helpful.
Kept informed of order and delivery
Received anb apology from Darren for the burst bag of pellets and the offer of a free replacement bag when I next place an order.
Good quality service with no problems.
Great company to deal with, have used before and will definatley use again.
KEPT INFORMED OF EXPECTED DELIVEY
I have had no reason to contact,delivery and products very good
order-conformation and delivery-information e-mails are very prompt.
Great service, great product will definately reorder again
Great service as always
Prompt turnaround of order.
Not needed to use them
Totally reasonable service received
Only contacted once but very helpful.
Return call made to message enquiry left and all information given was matched by service
your staff are always very knowledgeable and helpful
A good and efficient service
kept me informed of order progress
A good range of interestin products is maintained on the website
del on arranged time and place and ease of ordering on telephone
i did not have to call anyone
efficient and good value
very courteous and efficient
Customer service is very good, I know when my order's on its way
I have been kept informed every step of the way from placing my order to tracking it.
I have not had the need to speak to your customer service
Excellent - had a part order that wasn't delivered - dealt with with no problem
Please see above
The boss man is always at the end of the telephone with good advice
Haven't had to use customer service as everything has been 100%
a good dervice
not sure I have never had to deal with your customes services, but if the rest is to go by then I stand by my rating.
For the same reasons as delivery service.
really good confirmation email system
Deliveries always correct Not had any shortages hence 5 star - Great service.
Well the birds are not complaining, cannot fault service.
100% for service, can't fault them
We could not fault the service given by your company. Every aspect of our order was dealt with extremely well.We would have no hesitation in ordering from you again.
Didn't use on a personal level but e mail communication was 1st class
easy to use web site
Only had dealings via internet so cannot comment
Ordering very easy. No hassle.
Un-fussy web site
no hassle just order it and it arrives next day well packaged
easy web site and quick service
very pleased with everything.
Easy to order, fast delivery, good products
Recieved e-mails informing me of the progress of my order, etc.
Easy ordering, easy delivery.
Good service and very good products
good communications throughout
Customer service in terms of easy of ordering, product range, packing and delivery - excellent. Have not had cause to contact you with regards to any order.
As I did not have to contact customer service can not really comment. but as the other services was excellent, I am sure the customer service would be.
no problems at all with the ordering on the internet. Very easy
simple to order and efficient service
Not have need to contact customer service to date but ordering through website is painless.
Havent had direct dealings - but judging by efficiency of web service - I doubt I would be disappointed.
You are a five star service and we do appreciate it
Almost too good!
Absolutely excellent both in order confirmation & follow up on delivery.
Good value and reliable service
efficient, regular emails.
everything went smootly with my order
Prompt, efficient, reasonable prices.
Easy to use website and quick service.
only dealt via internet but good website.
Left message as to where to leave box and always followed
Did 3 stars because it's in the middle!!! Never needed them yet so I can't comment.
good communication, keeping me infoormed of my order status
No problem with keeping mw in touch with the delivery date
your product and delivery service was first rate so I had no need to contact you, but I am sure your customer servicre is of the same high standard.
For the quality of bird food and the quickness in delivery.
I was kept informed after placing the order. will again and again !! Thank you for your excellent customer service
Good delivery information
Difficult to rate customer service when I always order vi email.
Very polite and efficient
realy good communication all the way , pleasure dealing with you
Excellent service, easy to follow ordering process; competative prices.
wanted to phone you and could not
With good value food and fast delivery it was not really necessary to use this service
Everything arrived as they said
Kept me informed of the purchase tracking process.
Quick response to order, goods as described, good price.
Supports all my needs
Good Comms, always get emails, etc. to inform me the order place, on its way, etc. Brilliant
As I order by phone these days, I'm in on the ground floor chatting , always a pleasant experience
Order processed quickly.
Staff very helpful, ordering product was easy and efficient.
excellent communications right up to delivery , service outstanding , best I have ever come across
your speed and efficiency in handling this order was first rate.
I have had absolutely no problems with any of my orders, therefore very satisfied.
Your web site is easy to use and no problems.
Good service, at good prices, with fast delivery.
Very good and most helpful when I called you
had to email to get code for free delivery and was promptly responded to with further info.
Because I was concerned about the delivery time I contacted your company. I especially like the fact that there is a telephone number as well as an email address even though there was no-one able to answer the 'phone at the time. My query was answered quickly, (before the due delivery date and time) and I was reassured.
because the man at the other end of the phone was extremely helpful and very patient, and went through all the procedure with me
nothing was too much trouble
I appreciated an e-mail advising of a cheaper alternative to my order but thought I had missed out when my order was despatched before it was amended. I did however receive a retrospective discount which was great.
Good advice when asked
always in good communication
Excellent - any communication has been polite and any queries have been dealt with satisfactorily.
Its an electronic comunication not sure how to rate it
An Email was sent to say when it would be delivered and also a confiramation of the order very inforamative.
cant fault product and service
Never had the need to use them but I am sure they would be excellent.
If you find nothing wrong how can you critisise. Unless you can't spell ?
Order was received next day
very helpful and friendly discussion with person
easy web site
very helpful with telephone query
Order arrived quickly
Never had a problem
It seems to be a perfect supplier/customer relationship
excellant from start to receiving my order
no problems at all
They managed to condense my order into one therefore saving on postage.
order processed quickly
The customer service team managed to put two orders into one parcel saving me money on postage.
When there is nothing to complain about what other rating can you give for a quick & friendly service but 5 star.
I haven't actually dealt with customer services yet but the great service does come under customer services I guess which is why I rated a 4.
easy website to order from and fast delivery
You contacted me to ask whether I needed any more seed etc, and stated when you would be in my area.
Polite and efficient.
Easy, problem-free purchase
No reason to think otherwise
When I raised a question about a previous delivery, my query was dealt with quickly and courteously.
Always available for help and advice
A member of your staff phoned my up stating that there was a minor problem (my fault) with my order and this was sorted out very quickly over the phone.
Always very helpful and seemed to take that bit extra trouble for you. Very pleased with customer service.
Quick response to any queries
could not get hrough on website to order, but customer services via phone very helpful
again a very good service
Only let down is the cost of delivery.
Excellent plus ease of ordering
I didn't contact you as I ordered online. But I did email you afterwards to say how happy I was with my order, and no one bothered to respond. It would have been nice to have had my email acknowledged.
not needed to call customer service, but website easy to use
Never had cause to complain
product came - didn't really need to deal with C/S
Your site is very easy to use. Have had no problems, so no need to access customer service.
second to none , total best all round service ive received
A company that considers the needs of the customer is a five star company.
This is the first time I have used your company and I am very satisfied with the service. Your web page is clear and easy to use and customer information as to the ordering and delivery helpful.
the product arrived quickly, the web site is easy to use.
Smooth, easy transaction, prompt delivery and the perfect seed.
Because the Company is on the BALL.
Brilliant and very pleasant even if ordered on line
quick and easy to order and if I have any problems can always speak to someone
Very good and staff very helpful
A very good product delivered with predetermined and accurate delivery at an affordable price. What more could a customer want..
Can't fault the service - thank you.
Great service and worms! I will use you in future
Orders delt with promptly and dispatched straight away.
conact and ordering straightforward
supplied my order as orderd, arrived on time, packed well. Thank you , i will be using you again
Very polite and friendly and I am amazed as to how every time I call how you know who I am before I even speak. Provided the prices stay keen you have my custom for life. Regards Allan F. Manning
Easy web site
EASY TO USE WEB SITE. KEPT INFORMED ABOUT ORDER.
Never spoke to anyone, website easy to use.
The gentleman who answered my phone call was most helpful in eplaining the options available for payment.
I have not had any problems with your service.
I was kept informed of the status of my order.
Order processed very quickly
polite and helpful
Rang aout a change in order, sorted.
I appreciated e mails saying when order was being depatched etc
you obviously want customer feedback to provide the very best service. Thank you
did what it said on the box
polite and courteous
Quick, clear and efficient
just the best
Absolutely no problems with the transaction.
No complaints here....what I've ordered as been correct and of good quality....Full marks all around A big thank you to you all :o))
I had one small complaint when a bag of bird food was torn - immediately a credit was offered - no messing. Other than that everything has been via the website and worked excelently.
great will use again.
Quick delivery and kept up to date with order
I haven't had any problems so that indicates good service to me.
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Stallingborough, NE Lincolnshire
DN41 8DY UK - England & Wales
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