Species

Quality standards

Customer Service Reviews

Shown below are reviews of our customer service performance, click here for reviews of our delivery service. Product reviews are displayed on the product pages.

If you make a purchase from Wild Bird Direct you will have the opportunity to provide your comments so we can continue to provide the best possible service.

Customer from Wimborne
Date: 1/3/2016
Customers Rating

101 % GREAT. Your company even sent my requested goods before payment owing to my having to wait for my pension to be paid into my bank ! What other company would have done that?!! I have told a number of my friends and I hope that this will increase your sales.

MALCOLM BANNISTER from LIVERPOOL
Date: 23/6/2014
Customers Rating

Again like the service, the information and knowledge about what Wild Bird Direct sell to their customers is excerllent.

michael levene from london
Date: 3/12/2013
Customers Rating

First rate customer service always at the end of the phone to give advice

Customer from Grimsby
Date: 3/12/2013
Customers Rating

Delivered with a smile. Driver asks where I want it put.

Customer from POOLE
Date: 3/12/2013
Customers Rating

An excellent Company. I highly recomend them.

Customer from Aylesbury
Date: 5/8/2013
Customers Rating

Good customer service.

Customer from TAUNTON
Date: 9/7/2013
Customers Rating

The product was better than depicted on the computer, it was very easy to order and the whole procedure went through very smoothly.

Julie Roberts from Erith
Date: 8/7/2013
Customers Rating

Not had any problems

Customer from Gateshead
Date: 1/7/2013
Customers Rating

efficient and fast

Fiona Keatings from Almondbank
Date: 1/7/2013
Customers Rating

No issues

Customer from skelmersdale
Date: 30/6/2013
Customers Rating

I have always been pleased with the product, delivery and price

Customer from Workington
Date: 30/6/2013
Customers Rating

As above

Customer from Falkirk
Date: 29/6/2013
Customers Rating

Can't find fault on any aspect of your service

Customer from Wallsend
Date: 29/6/2013
Customers Rating

Good service, I had a problem ordering with my card, rang up and was given all the help I needed, in a pleasant and helpful manner.

Richard Carter from Preston
Date: 28/6/2013
Customers Rating

Excellent service

Gary Alexander from Sevenoaks
Date: 28/6/2013
Customers Rating

Easy to order.

Customer from Crawley
Date: 28/6/2013
Customers Rating

No reason to criticise

Gwynn Cowper from Chester
Date: 28/6/2013
Customers Rating

easy ordering system with trouble free payment section

Customer from Doncaster
Date: 27/6/2013
Customers Rating

Very pleasant and helpful staff

David Edwards from Solihull
Date: 27/6/2013
Customers Rating

Always very responsive, always someone on the other end of the phone, customer focus.

Brenda McConville from Didcot
Date: 26/6/2013
Customers Rating

have always been very helpful

Anthea Whalley from Plympton
Date: 26/6/2013
Customers Rating

Am just happy with the service provided.

Customer from Alloa
Date: 26/6/2013
Customers Rating

Problem-free.

Diane Self from Bristol
Date: 26/6/2013
Customers Rating

Staff were most helpful when I had a query recently

Mary Stock from Southend-0n-Sea
Date: 25/6/2013
Customers Rating

I like to order by phone and I always feel like they appreciate my custom.

jackie thomas from amlwch
Date: 25/6/2013
Customers Rating

Always use you as reliable and good value.

CHRISTINA COOK from CHATHAM
Date: 25/6/2013
Customers Rating

Easy website.

Customer from BROADSTAIRS
Date: 25/6/2013
Customers Rating

Nice man on end of phone and helpful.

Joan Holden from bury
Date: 25/6/2013
Customers Rating

no problems here good service.

Customer from Bedworth
Date: 25/6/2013
Customers Rating

Excellent

George Lloyd from Witham
Date: 25/6/2013
Customers Rating

Good service

Alan Holroyd from Farnham
Date: 25/6/2013
Customers Rating

Food was good quality and arrived the next day in perfect condition.

Roy Marshall from Southport
Date: 24/6/2013
Customers Rating

No problems

Carole Rickwood from United Kingdom
Date: 24/6/2013
Customers Rating

quick efficient service

June Robinson from Clacton-on-Sea
Date: 24/6/2013
Customers Rating

Never had any problems

D B Morris from Milton Keynes
Date: 24/6/2013
Customers Rating

Order dispatched and received as promised and kept informed of progress

Louis Lawler from Stratford
Date: 24/6/2013
Customers Rating

Ordering is simple, dlivery is quick and the products are good. Never had any problems just consistent efficient service.

Customer from hull
Date: 24/6/2013
Customers Rating

good feed back

damaris young from bristol
Date: 24/6/2013
Customers Rating

Good customer service, always keep in contact via email to make sure there are no problems with the order.

Edward Maxwell from United Kingdom
Date: 24/6/2013
Customers Rating

I called up to ask for advice on how long the sunflower hearts would last and the person on the phone was very helpful

madeleine smith from Birmingham
Date: 24/6/2013
Customers Rating

order sent exaclty as asked, quick response.

Customer from clows top
Date: 24/6/2013
Customers Rating

no contact but everything runs smoothly as far as I can see

Customer from Burnley
Date: 24/6/2013
Customers Rating

Always order on internet so no personal contact with customer service, but good quality product and prompt delivery is good customer service whatever form it takes

carol smith from pulborough
Date: 24/6/2013
Customers Rating

very helpful and speedy email responses

Geoffrey Bown from Swindon
Date: 24/6/2013
Customers Rating

I have never has any problems with this company.Service always excellent

Elaine Butler from Wickenby
Date: 24/6/2013
Customers Rating

I've always received good service.

Thelma Garner from Bristol
Date: 24/6/2013
Customers Rating

Very friendly, helpful staff at the end of the telephone. Nothing was too much trouble.

Customer from chester
Date: 24/6/2013
Customers Rating

never used it so don't know

Patricia Ayling from Iver Heath
Date: 24/6/2013
Customers Rating

Always very helpful, my father orders over the phone as he doesn't own a computer.

Linda Casey from Braintree
Date: 24/6/2013
Customers Rating

Excellent!

Customer from london
Date: 24/6/2013
Customers Rating

very helpful

Customer from Frome
Date: 24/6/2013
Customers Rating

Contacted in past orders - no issues, quick resolve of problem

Customer from BRISTOL
Date: 24/6/2013
Customers Rating

quick polite and helpful

Customer from Sheffield
Date: 23/6/2013
Customers Rating

No reason to have to contact them. Service excellent

Valerie Robertson from East Knoyle (Salisbury)
Date: 23/6/2013
Customers Rating

Very unusually, had a slight problem with the payment process hanging so wasn't sure if my order had gone through correctly. But my query was very rapidly looked into and everything confirmed OK.

Customer from Great Shelford
Date: 23/6/2013
Customers Rating

Really nice and helpful.

Customer from SOUTHAMPTON
Date: 23/6/2013
Customers Rating

Always phone order. Staff very polite and courteous.

Valerie Robertson from East Knoyle (Salisbury)
Date: 23/6/2013
Customers Rating

Rating general rather than specific to this order as I had no need to contact

Customer from Northleach
Date: 23/6/2013
Customers Rating

I usually leave ordering things till I have nearly run out, and I've been delighted with the fact that my items have been despatched within hours and have arrived the next day. Why shop in store when you can get this level of service online?!

Valerie Robertson from East Knoyle (Salisbury)
Date: 23/6/2013
Customers Rating

Everything works very efficiently from website ordering to delivery so little need to contact customer service but always very helpful if any query does arise.

Customer from London
Date: 23/6/2013
Customers Rating

See above.

Customer from Carterton
Date: 23/6/2013
Customers Rating

I would like the person answering the phone to introduce themselves as "'Wild Bird Direct, how may I help you"' instead of just Hello. I like to know that I have dialed the correct number, and a Hello doesn`t do that

Customer from Lisburn
Date: 23/6/2013
Customers Rating

No reason to complain

Customer from High Peak
Date: 23/6/2013
Customers Rating

Full star rating with the rest but I've never had to contact you.

Customer from Woking
Date: 23/6/2013
Customers Rating

Everything great, good informative website. Excellent communication. Good prices.

Customer from Winchester
Date: 23/6/2013
Customers Rating

Good all round

Tamsin Hellyar from Newquay
Date: 23/6/2013
Customers Rating

Regular emails kept us updated on the progress of our product

Deann Stevens from Swanscombe
Date: 23/6/2013
Customers Rating

no faults

Customer from oxford
Date: 23/6/2013
Customers Rating

when contacted by telephone very helpful

IVOR WORTHINGTON from CHESTERFIELD
Date: 23/6/2013
Customers Rating

straight forward,no nonesense

Customer from Derby
Date: 23/6/2013
Customers Rating

Only 1 actual phone call to yourselves when my computer froze but my order was taken by a sociable chatty person in a very professional way.

REGINALD STERNE from Wooler
Date: 23/6/2013
Customers Rating

An easy way to order on line unlike some websites which can be difficult to use.

Margaret Ireland from Ardrossan
Date: 23/6/2013
Customers Rating

Very easy to use web site

Customer from Blackburn
Date: 23/6/2013
Customers Rating

Can't judge. No contact apart from the order online.

Gordon Dundas from Arbroath
Date: 23/6/2013
Customers Rating

All round excellent service kept informed of progress by e-mail

James Healey from Rugeley
Date: 22/6/2013
Customers Rating

efficent

Customer from MELKSHAM
Date: 22/6/2013
Customers Rating

I'm sure it is excellent, never needed to contact them!

Customer from Newport
Date: 22/6/2013
Customers Rating

didn't speak to anyone - ordered on line

Customer from MELKSHAM
Date: 22/6/2013
Customers Rating

I have had no reason to contact them, which is good in itself!

Joan Ford from Romney Marsh
Date: 22/6/2013
Customers Rating

The communication was excellent.

Customer from Dunstable
Date: 22/6/2013
Customers Rating

Regular updates on progress of delivery

Nina Barnes from Inkberrow
Date: 22/6/2013
Customers Rating

I could track my order

Customer from Chatham
Date: 22/6/2013
Customers Rating

order was placed online, prompt service, no complaints

JUNE WRIGHT from Northwich
Date: 22/6/2013
Customers Rating

No problems at all

Customer from Chatham
Date: 22/6/2013
Customers Rating

I ordered on line, goods despatched promptly no problems

MALCOLM HALL from BEDLINGTON
Date: 22/6/2013
Customers Rating

Every part of the purchase could not be faulted

Customer from Trowbridge
Date: 22/6/2013
Customers Rating

Never used but

Customer from Liverpool
Date: 22/6/2013
Customers Rating

Customer Service is as expected, no better or worse than competitors. I don't see how this could be improved, but please don't allow it to slip.

Customer from MACCLESFIELD
Date: 22/6/2013
Customers Rating

Easy to order on line. Delivery times always very good.

Ronne Randall from Nottingham
Date: 22/6/2013
Customers Rating

Thanks for excellent service, great prices and products. I will be back!

Customer from Croydon
Date: 22/6/2013
Customers Rating

Order processed quickly and products arrived very quickly.

Customer from Chipping Norton
Date: 22/6/2013
Customers Rating

Excellent service

Customer from Kings Lynn
Date: 22/6/2013
Customers Rating

Excellent, so nice to speak to people who are so kind and helpfull

Customer from Thorndon
Date: 22/6/2013
Customers Rating

easy ordering with no problems

KENNETH SMITH from BRUNDALL
Date: 22/6/2013
Customers Rating

FORGOT to ring me back when said he would. DOH! Apologies were accepted. All forgiven.

Customer from Tenterden
Date: 22/6/2013
Customers Rating

friendly and helpful

Anthony Bowden from Plynouth
Date: 22/6/2013
Customers Rating

See above

Customer from Chester-le-street
Date: 22/6/2013
Customers Rating

Prompt response following placing the order.

JOHN PHILLIPS from ST MEDARD LA ROCHETTE
Date: 22/6/2013
Customers Rating

Good on the phone, very helpful.

rowland smith from NORTHAMPTON
Date: 22/6/2013
Customers Rating

Everything went smoothly

David Richardson from Milton Keynes
Date: 22/6/2013
Customers Rating

Always so efficient

Customer from Peterhead
Date: 22/6/2013
Customers Rating

order dealt with quickly

geoffery Phillips from Brigg
Date: 22/6/2013
Customers Rating

Ordering was easy, delivery time very good.. considerable help carrying sack to back of house,of great importance when one suffers from limited mobility, and strength.. thank you.

Customer from Lincoln
Date: 22/6/2013
Customers Rating

Fast and efficient dispatch from your depot.

Customer from Baldock
Date: 22/6/2013
Customers Rating

No complaints

Customer from Bridgwater
Date: 22/6/2013
Customers Rating

Have not have to use customer service apart from ordering

Ruth Irfan from Harlow
Date: 22/6/2013
Customers Rating

Kept updated about my order

roger parrett from leatherhead
Date: 22/6/2013
Customers Rating

I've never needed to contact you via e-mail or phone, but if I did I'm sure it would be a pleasant experience.

Jill Matthews from Brighton
Date: 22/6/2013
Customers Rating

I have only used customer services once but my call was answered quickly and my query dealt with promptly.

Customer from Uttoxeter
Date: 22/6/2013
Customers Rating

No Problems..... fast service !

alan summers from ripley
Date: 22/6/2013
Customers Rating

phoned a couple of times, very polite and knowledgable

Customer from Bolton
Date: 22/6/2013
Customers Rating

Never had a problem with an order so not had to use Customer Service

David Horton from Newark
Date: 22/6/2013
Customers Rating

very helpful when I ring you up

Kerstin Regler from Sleaford
Date: 22/6/2013
Customers Rating

only dealt through internet mail service and it worked well

Customer from newark
Date: 22/6/2013
Customers Rating

I have never had to get in touch with customer services but I am sure they would be excellent.

Vasilis Piccou from Battersea
Date: 22/6/2013
Customers Rating

Feedback information on the order was accurate.

Customer from Totnes
Date: 22/6/2013
Customers Rating

It is faultless

Customer from Newbury
Date: 22/6/2013
Customers Rating

Kept informed of order

Customer from Llanelli
Date: 22/6/2013
Customers Rating

First class service, easy ordering.

MALCOLM BANNISTER from LIVERPOOL
Date: 22/6/2013
Customers Rating

Again, I have no problems with any of the service I get from 'Wild Bird Direct.'

Barbara Rawlinson (Mrs) from Reading
Date: 22/6/2013
Customers Rating

I have not had the pleasure to contact you for sometime now, but when I had to you were most helpful, thankyou

Jackie Langley from Bexhill-on-Sea
Date: 22/6/2013
Customers Rating

I would highly recommend the product and the company.

Customer from Bishop's Stortford
Date: 22/6/2013
Customers Rating

No problems at all.

pamela cheeseman from bibury
Date: 22/6/2013
Customers Rating

Prompt turn-around of my orders no excess packaging.

adelle whitham from Sheffield
Date: 22/6/2013
Customers Rating

Smooth uncomplicated ordering

Customer from edenbridge
Date: 22/6/2013
Customers Rating

Very helpful

Eileen Whitehead from Sittingbourne
Date: 22/6/2013
Customers Rating

Having tried you and getting excellent service we will certainly use you again.

Customer from Mansfield
Date: 22/6/2013
Customers Rating

No reason to use.

Customer from Mansfield
Date: 22/6/2013
Customers Rating

No problems, so really have not had to use it.

Sue Legerton from Radcliffe
Date: 22/6/2013
Customers Rating

always delivered when stated

ALAN JEFFREY from PEACEHAVEN
Date: 22/6/2013
Customers Rating

Ordered on line, no problems.

Lesley Gornall from Leigh
Date: 22/6/2013
Customers Rating

Always kept updated on order status & despatched & delivered promptly!

stephen hurst from leicester
Date: 22/6/2013
Customers Rating

As above

Customer from swindon
Date: 22/6/2013
Customers Rating

good customer service

John Slee-Smith from Kirkby Lonsdale
Date: 22/6/2013
Customers Rating

Seems very good

Customer from ISLE OF ANGLESEY
Date: 22/6/2013
Customers Rating

Not applicable I'm afraid. I have not been in contact.

Frank Grimshaw from Darlington
Date: 22/6/2013
Customers Rating

Simple to order and fast service after.

Lynne Buckley from Loughborough
Date: 22/6/2013
Customers Rating

I haven't needed to contact customer service, but the order process is simple and the orders are despatched very quickly, which means I've never had any need to query or complain.

ROBERT MEADOWS from CORBY
Date: 22/6/2013
Customers Rating

No problems, excellent service.

Mrs S H Greenwood from MARKET DRAYTON
Date: 22/6/2013
Customers Rating

As above

robert tinker from grimsby
Date: 22/6/2013
Customers Rating

always a happy driver who drops it of

Sue Bates from Andover
Date: 22/6/2013
Customers Rating

Plenty of email updates to keep me informed

Customer from Kings Lynn
Date: 22/6/2013
Customers Rating

Never a problem orderd three or four times now and each time order complteted and delivered promptly

JENNY FITZGERALD from CHINGFORD
Date: 22/6/2013
Customers Rating

always pleasant

Customer from Little Baddow
Date: 22/6/2013
Customers Rating

Fast and efficient

David Smith from Southampton
Date: 22/6/2013
Customers Rating

Always helpful when contacted.

heather kenyon from stoke on trent
Date: 22/6/2013
Customers Rating

as above

Customer from Brigg
Date: 22/6/2013
Customers Rating

Great service at all times.

Stephen Griffiths from Whetstone
Date: 22/6/2013
Customers Rating

Service is fine except for one thing. See Other Comments.

Sandra Paterson from Buxton
Date: 22/6/2013
Customers Rating

prompt prder quick and easy.

ROBERT THOMAS from OXON
Date: 22/6/2013
Customers Rating

Telephone answered quickly - Order placed and confirmed and all done in a minute. Very efficient.

Customer from ludlow
Date: 22/6/2013
Customers Rating

I am not bothered by endless e-mails as with other companies

Customer from Bookham
Date: 22/6/2013
Customers Rating

Didnt have to use it this time, but the last time i did it was great

Lindsey Cooper from Scunthorpe
Date: 22/6/2013
Customers Rating

Efficient, helpful, web site is accurate and easy to follow

Michelle Coates from Luton
Date: 22/6/2013
Customers Rating

Great efficient customer services.

Customer from preston
Date: 22/6/2013
Customers Rating

Quick no problems .Did what yoiu said you would do.

Tony SKROBOT from Peterborough
Date: 22/6/2013
Customers Rating

Apart from placing the order, I didn't need to contact you

David Lewis from Marcillac
Date: 22/6/2013
Customers Rating

No problems ever experienced

Alan Thatcher from Harlow
Date: 22/6/2013
Customers Rating

Order dealt with very promptly

Customer from Redhill
Date: 22/6/2013
Customers Rating

good service

james anderson from Cowdenbeath
Date: 22/6/2013
Customers Rating

orders are always dealt with speedily and information regarding delivery first class.

John Lee from Birmingham
Date: 22/6/2013
Customers Rating

I have had no need to contact with customer services.

Customer from DYMCHURCH
Date: 22/6/2013
Customers Rating

Did not need any help but emails received with no delay

DEREK SIEGEL from EDINBURGH
Date: 22/6/2013
Customers Rating

Can't be faulted keep it up!

Dorothy Easton from Kelso
Date: 22/6/2013
Customers Rating

Best wild bird seed Company as far as I am concerned.

Gil Prescott from Northwich
Date: 22/6/2013
Customers Rating

I have not had to use customer service, other than to order, which is extremely quick and efficient.

Mike Houghton from Near Alfreton
Date: 22/6/2013
Customers Rating

'Service' is a mixture of; customer attention, competitive prices, variation, quantity, quality and reliability... You have a great service, keep it up.

ALAN WEST from BURNTWOOD
Date: 22/6/2013
Customers Rating

efficuent

Customer from Par
Date: 22/6/2013
Customers Rating

A nice company to deal with

Customer from Falfield
Date: 22/6/2013
Customers Rating

Ordered on line and found it straightforward and quick.

Customer from scarisbrick
Date: 22/6/2013
Customers Rating

excellent

Customer from DUNFERMLINE
Date: 22/6/2013
Customers Rating

have not had to use

Customer from MITCHAM
Date: 22/6/2013
Customers Rating

good communication

John Brown from Woodham Walter
Date: 22/6/2013
Customers Rating

I have not had cause to use the customer service. The web site worked as expected and everything turned up when it should. I would recommend having a not applicable as a possible answer to this question.

leslie simpson from hyde
Date: 22/6/2013
Customers Rating

excellent,thankyou

robert gartshore from cowdenbeath
Date: 22/6/2013
Customers Rating

have responded positively to our complaint previously

Stephen Baker from Benfleet
Date: 22/6/2013
Customers Rating

Good web site, easy to order, arrives quickly.

Stephen Sutcliffe from Prudhoe
Date: 22/6/2013
Customers Rating

no issues with easy to use website

Customer from Oradour sur Vayres
Date: 22/6/2013
Customers Rating

Overall good, except the last email I sent requesting help was not answered

natalie levens from helston
Date: 22/6/2013
Customers Rating

excellent, always kept informed about delivery.

David Randle from Kidderminster
Date: 22/6/2013
Customers Rating

Again quick and efficient with updates as to exactly when you are likely to receive the goods.

Janet Clark from HEMEL HEMPSTEAD
Date: 22/6/2013
Customers Rating

Orders are always quickly despatched and if ever there is an error its speedily dealt with. Ive only ever had one torn package and Ive ordered many times.

Robert Hamilton from Rhuis
Date: 22/6/2013
Customers Rating

I have tried others over the years and have found in many cases the feeds are made up of a lot of bulking product which only rats and mice eat. All the products I select from you have been gobbled up with very little waste. Good service, just don't start slacking up.

Michele Agar from Crowthorne
Date: 22/6/2013
Customers Rating

Had no need to use customer service recently because whole order process is so smooth and professional

Alan Williamson from Haverfordwest
Date: 22/6/2013
Customers Rating

Not very helpful when I rang re delivery charges

Mike Etherington from Fordingbridge
Date: 22/6/2013
Customers Rating

Great feedback and updating of order and despatch

Glenn Kerfoot from Chorley
Date: 22/6/2013
Customers Rating

Keeps me coming back

Nigel Churcher from Llanelli
Date: 22/6/2013
Customers Rating

good communication

Customer from Denbigh
Date: 22/6/2013
Customers Rating

Communication was first class.

tim nash from worcester
Date: 22/6/2013
Customers Rating

straight forward

michael levene from london
Date: 22/6/2013
Customers Rating

second to none

Customer from Bookham
Date: 22/6/2013
Customers Rating

Good product, excellent speed of delivery

Customer from bookham
Date: 22/6/2013
Customers Rating

Good products, keenly priced and efficient delivery

Thomas Hayes from Bromley
Date: 22/6/2013
Customers Rating

Impressive attention to detail with a superb friendly website, very easy informative shopping with full on-going details on-screen at all times. Very hard to better for my needs.

Lawrence Glynn from Manchester
Date: 22/6/2013
Customers Rating

Never had any problems at all

Paul Wright from kingston upon hull
Date: 22/6/2013
Customers Rating

The best !!!

Adrian Swain from Coventry
Date: 22/6/2013
Customers Rating

everything always perfect - never needed to get in touch.

Linda Tomlinson from Liverpool
Date: 22/6/2013
Customers Rating

Very efficient and helpfull

Steven Andrews from Southampton
Date: 21/6/2013
Customers Rating

Reliable

Adrienne Brown from Barnsley
Date: 21/6/2013
Customers Rating

When I can get what I order without any problems to me this is a plus. Thank you.

Customer from thornton cleveleys
Date: 21/6/2013
Customers Rating

excellent service

James Henderson from Basingstoke
Date: 21/6/2013
Customers Rating

No problems

Customer from Dundee
Date: 21/6/2013
Customers Rating

Excellent

william missing from portsmouth
Date: 21/6/2013
Customers Rating

fast service

rita barnard from scunthorpe
Date: 21/6/2013
Customers Rating

consistently informative and always helpful.

Customer from Dunfermline
Date: 21/6/2013
Customers Rating

Service has been straight forward and order expedited as soon as and subsequent notifications on delivery are equally as informative. I did have one order that I made a point of sending feedback on same and a response was given within 48 hour period with an explanation etc about the product. Which was fine albeit I have since chosen to purchase the premier peanuts because they are more qualitative.

Customer from Biggar
Date: 21/6/2013
Customers Rating

Easy to use online ordering with no additional contact required.

Anna Slipper from Chichester
Date: 21/6/2013
Customers Rating

I love it!

Debra Dyke from Llanfyrnach
Date: 21/6/2013
Customers Rating

I only delat with you online but everything was really simple and notification of order progress received

adrian dowling from worcester
Date: 21/6/2013
Customers Rating

Had a change to a previous order: the boss rang me to explain, I was told to call the boss next time I ordered, but didn't. Don't mind; the products and service are well priced, and delivered quickly, and the company cares about its customers. Having spent 30 years in customer orientated business it is so refreshing to find a niche business that cares. DON'T CHANGE.

Customer from Brixham
Date: 21/6/2013
Customers Rating

Absolutely no problems with ordering or delivery

Martin Calvert from Leeds
Date: 21/6/2013
Customers Rating

Excellent

Customer from THORNABY ON TEES
Date: 21/6/2013
Customers Rating

good

Rosslyn Bower from Berwick upon Tweed
Date: 21/6/2013
Customers Rating

Good web site. Immediate acknowledgement of order. Quickly dispatched bird food.

Lesley Hutchinson from Manchester
Date: 21/6/2013
Customers Rating

Very good

Gary Dawson from Kirkcaldy
Date: 21/6/2013
Customers Rating

Easy ordering process

Customer from Crowthorne
Date: 21/6/2013
Customers Rating

No problems, efficient service

Andrew Leigh from Newent
Date: 21/6/2013
Customers Rating

Good website, easy to use and good overall service.

Sheila Blanning from Minehead
Date: 21/6/2013
Customers Rating

no problems

Stephen Griffiths from Whetstone
Date: 21/6/2013
Customers Rating

Everything I have ordered now and in the past has arrived very quickly and well packaged. Your prices are very competitive. And most importantly my little feathered "customers" are always delighted to see me filling up their feeders and bowls.

Customer from CULLOMPTON
Date: 21/6/2013
Customers Rating

polite and helpful

Customer from Dorchester
Date: 21/6/2013
Customers Rating

All fine no issues

Jeremy Wickins from Newport-on-Tay
Date: 21/6/2013
Customers Rating

Efficient and accurate. I have not had to make any contact other than ordering, so I cannot say anything about friendliness.

Customer from Pwllheli
Date: 21/6/2013
Customers Rating

Best price pn this product by far

Customer from Preston
Date: 21/6/2013
Customers Rating

Excellent service

Customer from Marlborough
Date: 21/6/2013
Customers Rating

No problems

Graham Hawkins from Totnes
Date: 21/6/2013
Customers Rating

Thorough

Alan Weston from Salisbury
Date: 21/6/2013
Customers Rating

No fuss ordering and dealt with quickly

Carol Dufour from Rochester
Date: 21/6/2013
Customers Rating

Good service

FAY ANDERSON from Isle of Coll
Date: 19/6/2013
Customers Rating

always excellent

Valerie Hobson from Scarborough
Date: 20/5/2013
Customers Rating

Despite my inability to get the order correct in every detail you have been very patient and prompt refunding money that I have paid because I am useless with the ordering system. All my fault but thank you so much.

Jane Mills from Wragby,
Date: 4/2/2013
Customers Rating

Customer service is great. It's always nice to receive a phone call as a reminder.

Jane Mills from Wragby,
Date: 14/9/2012
Customers Rating

Pleasant and helpfull. If I have a problem ( Very Rare ) Someone is always available to help.

Rhiannon Jones from ALFRISTON
Date: 23/7/2012
Customers Rating

easy to use website

John Rohleder from Bury st Edmunds
Date: 24/6/2012
Customers Rating

excellent

BEE BRENNAN from EPSOM
Date: 21/6/2012
Customers Rating

Darren is always fabulous - remembers me and my order and is always cheerful and friendly!

Felicity Paterson from Basingstoke
Date: 18/6/2012
Customers Rating

Super customer service who went out of their way to ensure a quick delivery, even though I left it till the last minute to order.

JAMES McGowan from NEAR WARRINGTON
Date: 13/6/2012
Customers Rating

Kept informed of my order

Customer from Midhurst
Date: 12/6/2012
Customers Rating

Excellent website, easy to use.

Keith Brierley from Guildford
Date: 11/6/2012
Customers Rating

The report on your web site indicated this dog food was the best and most nutritous but our experience was quite different.

Graham Morgan from Congresbury
Date: 9/6/2012
Customers Rating

Simple straightforward transaction

Customer from OBAN
Date: 9/6/2012
Customers Rating

I rang for advice about delivery as I live on an iisland in W. Scotland and was given useful and helpful advice and your charges for delivery here are very competitive.

Customer from SOUTHAMPTON
Date: 7/6/2012
Customers Rating

Will not order over the internet so phone order through. Always very polite and friendly.

Valerie Robertson from East Knoyle (Salisbury)
Date: 5/6/2012
Customers Rating

It's rare that I have any need to contact customer service staff but have always found everyone very helpful.

Alexander Easton from Livingston
Date: 5/6/2012
Customers Rating

An all round good customer experience. No faults to find.

Customer from Colchester
Date: 5/6/2012
Customers Rating

No problems to date but ordres arrive promptly and are correct

PHILLIP QUARTERMAN from HEREFORD
Date: 4/6/2012
Customers Rating

Nice to deal with.

Frances Newsham from Nottingham
Date: 4/6/2012
Customers Rating

all good

Customer from Harrow
Date: 3/6/2012
Customers Rating

Because the ordering online was simple, with no problems

Karen Foster from Dorchester
Date: 2/6/2012
Customers Rating

Didn't have any need to contact customer services but I am sure thay would have been very helpfull.

Customer from Lewes
Date: 2/6/2012
Customers Rating

I have ordered twice from you and on both occassions I have had fast and efficient service.

Philip Anderson from Westcliff on Sea
Date: 1/6/2012
Customers Rating

Ordered on website without any hassle

Customer from Wallingford
Date: 1/6/2012
Customers Rating

Great service, thank you

Customer from colwyn bay
Date: 1/6/2012
Customers Rating

web site is easy to use

Customer from MACCLESFIELD
Date: 1/6/2012
Customers Rating

Website is easy to navigate arpound with clear, honest descriptions of products. Ordering is easy and secure.

Customer from Surbiton
Date: 1/6/2012
Customers Rating

Have never needed to contact you so service has to be good.

Customer from Newark
Date: 1/6/2012
Customers Rating

Service as always been excellent

Mrs. Margaret E. White from LEYLAND
Date: 31/5/2012
Customers Rating

----

Customer from Newport
Date: 31/5/2012
Customers Rating

no problems

Margaret Sims from Stockport
Date: 31/5/2012
Customers Rating

I order by phone and your operators are always helpful and polite

Customer from IPSWICH
Date: 31/5/2012
Customers Rating

Expectations met.

Ian Taylor from Lechlade
Date: 31/5/2012
Customers Rating

V v good

W.TERESA WOOD from BILLINGHAM
Date: 31/5/2012
Customers Rating

as above

Customer from Waltham Abbey
Date: 31/5/2012
Customers Rating

Have experienced no problems with my orders to date

Customer from Finsbury Park
Date: 31/5/2012
Customers Rating

Order dealt with very efficiently

Customer from Chatham
Date: 31/5/2012
Customers Rating

I don't as a rule have any reason to contact you, but on the occasions I have, staff are always helpful and polite.

Elaine Tyas from Huddersfield
Date: 31/5/2012
Customers Rating

No problems, everything ordered on line

Customer from By Dollar
Date: 31/5/2012
Customers Rating

No problems/concerns. Have always dispatched goods quickly.

Customer from Nottingham
Date: 31/5/2012
Customers Rating

Orders processed rapidly and efficiently.

Customer from Coventry
Date: 30/5/2012
Customers Rating

I cannot fault the customer service but I have never had an issue that would 'test' the customer service - which is a good thing.

Customer from Cirencester
Date: 30/5/2012
Customers Rating

Have not used the customer service but am sure it would be very efficient

Customer from Bathgate
Date: 30/5/2012
Customers Rating

SATISFIED WITH PRODUCTS

stephanie moss from witney
Date: 30/5/2012
Customers Rating

first rate

Shirley Laugharne from Pembroke
Date: 30/5/2012
Customers Rating

very good service from your team

Sam Main from Westerham
Date: 30/5/2012
Customers Rating

Full on-line ordering with no hitches and easy to use site.

ALAN MANNING from HORNCHURCH
Date: 30/5/2012
Customers Rating

Customer service is excellant.

rita barnard from scunthorpe
Date: 30/5/2012
Customers Rating

always helpful and courteous

Customer from Nottingham
Date: 30/5/2012
Customers Rating

I felt that once I had raised my concern regarding slow delivery, the response was good.

Customer from tadworth
Date: 30/5/2012
Customers Rating

cannot be faulted.

pat wiblin from penzance
Date: 30/5/2012
Customers Rating

Do not get better service than this

Customer from Welney
Date: 30/5/2012
Customers Rating

Whilst I have had no direct contact the efficiency speaks for itself

Customer from carshalton
Date: 30/5/2012
Customers Rating

I have been very impressed by the standard of customer service

brian mansfield from marlow
Date: 30/5/2012
Customers Rating

always helpful on the phone

Customer from ELLON
Date: 30/5/2012
Customers Rating

Prompt, efficient and reliable.

Customer from Sheffield
Date: 30/5/2012
Customers Rating

no problems

Customer from Bekesbourne Canterbury
Date: 30/5/2012
Customers Rating

Straightforward purchase-no problems.

Gwyneth Wood from Rochdale
Date: 30/5/2012
Customers Rating

Very efficiently dealt with. Informed of every stage of order and dispatch.

Customer from Ilford
Date: 30/5/2012
Customers Rating

Never had a problem so A+++ for customer satisfaction.

Stella Sale from Stockport
Date: 30/5/2012
Customers Rating

easy to order no fuss

Richard Jansen from Addlethorpe
Date: 30/5/2012
Customers Rating

Good efficient service and feedback

Valerie Brown from Lutterworth
Date: 30/5/2012
Customers Rating

although l have had no cause to contact you l have based this question on overall performance

NIGEL EVANS from Gloucester
Date: 30/5/2012
Customers Rating

The web site is easy to use and the delivery is always prompt.

John Hill from Sittingbourne
Date: 30/5/2012
Customers Rating

Good .

Customer from Wivenhoe
Date: 30/5/2012
Customers Rating

Orders are always accurate.

Clair Davidson from Sidcup
Date: 30/5/2012
Customers Rating

Only had a problem once and that was sorted out very quicky.

Anna Wench from Holton
Date: 30/5/2012
Customers Rating

Good communicaton

william leitch from penicuik
Date: 30/5/2012
Customers Rating

placing the order over the internet, was quik and easy

brian foley from dorking
Date: 30/5/2012
Customers Rating

prompt delivery

Customer from Barnsley
Date: 30/5/2012
Customers Rating

First order but no complaints at all!

John Twinn from Llanelli
Date: 30/5/2012
Customers Rating

because its good

Patricia Hopcroft from Mansfield
Date: 30/5/2012
Customers Rating

I have onle needed totelephone once and I was very pleased with the reply.

Customer from Midhurst
Date: 30/5/2012
Customers Rating

never had any problems

Duncan Casey from Looe
Date: 30/5/2012
Customers Rating

Always a good service,I have not had any reason to make a complaint.

Betty Penberthy from Cullompton
Date: 30/5/2012
Customers Rating

good prompt service

David Payne from Colchester
Date: 30/5/2012
Customers Rating

Any problems sorted quickly and no fuss.

Customer from telford
Date: 30/5/2012
Customers Rating

had no dealings

RONALD TURNER from PENKRIDGE
Date: 30/5/2012
Customers Rating

you are very pleasant on the phone and always answer call politely, the pice is competetive

Customer from KETTLESHULME
Date: 30/5/2012
Customers Rating

Again -speedy and efficient.

Customer from Dover
Date: 30/5/2012
Customers Rating

Experience so far very good

Peter Watson from Henley on Thames
Date: 30/5/2012
Customers Rating

Why not.

Customer from Aberfeldy
Date: 30/5/2012
Customers Rating

One of the most straight forward transactions.

Customer from chester
Date: 30/5/2012
Customers Rating

I did not use customer service

Customer from STOCKTON ON TEES
Date: 30/5/2012
Customers Rating

see previous answer

Customer from Christchurch
Date: 30/5/2012
Customers Rating

Efficient service and just the right amount of correspondence

brian greenstreet from darlington
Date: 30/5/2012
Customers Rating

helpfull,ease of internet use

june daniels from wirral
Date: 30/5/2012
Customers Rating

web page excellent and transaction very proffesional

Customer from Liskeard
Date: 30/5/2012
Customers Rating

So far I have not needed to contact you regarding my order as all has arrived promptly and in top condition but I get the confirmation and dispatch emails promptly.

Deann Stevens from Swanscombe
Date: 30/5/2012
Customers Rating

no complaints

Nick Woods from Diss,
Date: 29/5/2012
Customers Rating

Always informative about the order status and delivery time, and quick to solve the only problem I've had with online payment.

Wendy Brooker from Staplehurst
Date: 29/5/2012
Customers Rating

Helpful staff and orders sent out on time.

Rita Fluin from Wadebridge
Date: 29/5/2012
Customers Rating

Again excellent fast response to our order

Customer from leigh on sea
Date: 29/5/2012
Customers Rating

it was brilliant.

Robert Whyte from Huntly
Date: 29/5/2012
Customers Rating

Excellent

Customer from Liverpool
Date: 29/5/2012
Customers Rating

Very good customer service when speaking on telephone. very efficient on line also.

Customer from Middlebrough
Date: 29/5/2012
Customers Rating

Reported the bad delivery and didn't feel that the reply I received was reassuring enough to make me feel comfortable with ordering from Wild Birds again. Which is a shame because Wild Birds have usually been very good.

Garry Chamberlain from Blackpool
Date: 29/5/2012
Customers Rating

Always been very helpfull . Well done

Janet Kilminster from Poole
Date: 29/5/2012
Customers Rating

Have not had need to contact customer services but if I had I'm sure the staff would be very helpful in solving any issues I had

Lesley Brown from Warlingham
Date: 29/5/2012
Customers Rating

only on the basis that I have never spoken to anyone so I cannot give an accurate answer and that is because the service has been such that I have not needed too.

Pamela Fromm from Grimsby
Date: 29/5/2012
Customers Rating

helpful, informative and friendly

Peter Arnold from Seaton
Date: 29/5/2012
Customers Rating

Never had to call you for years, but if I did I am very confident that your response would be immediate

Customer from Carmarthen
Date: 29/5/2012
Customers Rating

Excellent

John Graham from Oxford
Date: 29/5/2012
Customers Rating

Given you top marks although I did not need to contact you

Customer from Westcott
Date: 29/5/2012
Customers Rating

Internet order so no dealings with customer service

Customer from LINCOLN
Date: 29/5/2012
Customers Rating

Like it

Customer from Uttoxeter
Date: 29/5/2012
Customers Rating

Because I have no complaints with the service

Michael Dodgson from Rossendale
Date: 29/5/2012
Customers Rating

Very efficient

Customer from Newcastle under Lyme
Date: 29/5/2012
Customers Rating

Have had no reason to telephone/email as have had no problems with any orders or delivery, therefore rating based on courtesy emails and fast delivery service and good quality products.

Naomi Brooks from Reading
Date: 29/5/2012
Customers Rating

Communication is always excellent.

Customer from Winchester
Date: 29/5/2012
Customers Rating

Priced matched

Customer from Blackburn
Date: 29/5/2012
Customers Rating

Ordered online - great service at a great price

Customer from Isle of Coll
Date: 29/5/2012
Customers Rating

exceptional - most reliable company I have dealt with - good customer care - really friendly service

Customer from Basingstoke
Date: 29/5/2012
Customers Rating

No problems

brenda rust from BRISTOL
Date: 29/5/2012
Customers Rating

internet ordering with no problems

colin birch from Grimsby
Date: 29/5/2012
Customers Rating

first class

Customer from ST. AUSTELL
Date: 29/5/2012
Customers Rating

No messing around first class

emma bates from Deal
Date: 29/5/2012
Customers Rating

Customer service was very good once it was determined that spring/summer mix was unavailable, I was impressed with speed of service and was made to feel like my business mattered, Thankyou.

Customer from Worcester
Date: 29/5/2012
Customers Rating

Excellent service

Antonella Rowe from Perth
Date: 29/5/2012
Customers Rating

easy to use internet

Grant Anderson from Dundee
Date: 29/5/2012
Customers Rating

no problems experienced

Derrick Cogger from Belford
Date: 29/5/2012
Customers Rating

Never any problem. So no news is good news.

john pilkington from doncaster
Date: 29/5/2012
Customers Rating

infomation good and kept me informed throughout

Trevor Karslake from Barnstaple
Date: 29/5/2012
Customers Rating

we did not ring as all went well

David Bowden from Salisbury
Date: 29/5/2012
Customers Rating

Good clear web site

Helen King from Cambridge
Date: 29/5/2012
Customers Rating

I think its first class, easy site to vist and good customer information

Jan ROBERTS from TONBRIDGE
Date: 29/5/2012
Customers Rating

Pleasant response when I have phoned.

TONY MIDDLETON from DERBY
Date: 29/5/2012
Customers Rating

EASE OF ORDERING AND DELIVERY! NO HIDDEN EXTRAS

Customer from Barnard Castle
Date: 29/5/2012
Customers Rating

Very prompt and efficient

IAIN MITCHELL from TAUNTON
Date: 29/5/2012
Customers Rating

always cheerful, helpful, nothing is too much trouble, and time to chat.

Pam Holtom from Princes Risborough
Date: 29/5/2012
Customers Rating

Excellent. I forgot something after I'd made my order and you were really helpful in adding it into my existing order.

Peter Butters from Huddersfield
Date: 29/5/2012
Customers Rating

no problems

Judith Gunn from Folkestone
Date: 29/5/2012
Customers Rating

efficiency with no pain !

Customer from Wirral
Date: 29/5/2012
Customers Rating

Efficient and quick delivery

June Conway from Carmarthen
Date: 29/5/2012
Customers Rating

You were very helpful and bothered by the problems

Lindsey Cooper from Scunthorpe
Date: 29/5/2012
Customers Rating

good service, fast and reliable

Customer from MINEHEAD
Date: 29/5/2012
Customers Rating

Excellent service

Customer from Brentwood
Date: 29/5/2012
Customers Rating

Quick response to placement of order. Prompt & efficient

Graham Russell from Driffield
Date: 29/5/2012
Customers Rating

First Class service from ordering to delivering

James Hardy from Cirencester
Date: 29/5/2012
Customers Rating

very fast service

Shelagh Leyland from Liverpool
Date: 29/5/2012
Customers Rating

no complaints at all

KENNETH SMITH from BRUNDALL
Date: 29/5/2012
Customers Rating

Very friendly and helpful.......excellent.

Customer from Maidstone
Date: 29/5/2012
Customers Rating

No mistakes and reliable.

Amanda Adams from Worcester
Date: 29/5/2012
Customers Rating

Thank you for a great experience.

Sue Bates from Andover
Date: 29/5/2012
Customers Rating

I find your site easy to navigate and have no trouble ordering. The emails you send are very useful.

Rosslyn Bower from Berwick upon Tweed
Date: 29/5/2012
Customers Rating

Did what I thought it should.

Sue Bates from Andover
Date: 29/5/2012
Customers Rating

I've had no problems !

Ross Marriott from Dunbar
Date: 29/5/2012
Customers Rating

The communication could not have been better!

robert gartshore from cowdenbeath
Date: 29/5/2012
Customers Rating

dealt with our complaint promptly and courteously

Valerie Hobson from Scarborough
Date: 29/5/2012
Customers Rating

Because 5 star is what it is

royston mead from Alness
Date: 29/5/2012
Customers Rating

Always pleasant and helpful over the phone have never had anything other than good service

REGINALD STERNE from Wooler
Date: 29/5/2012
Customers Rating

Perfect

Customer from Llantwit Major
Date: 29/5/2012
Customers Rating

Ditto!

Customer from Stourbridge
Date: 29/5/2012
Customers Rating

The fact that you're requesting customer feedback is always a good indication of a company looking for continuous product improvement.

Vincent Sullivan from Ramsey
Date: 29/5/2012
Customers Rating

Excellent service

Mrs J Gerry from Killin
Date: 29/5/2012
Customers Rating

I order on line and the order is always correct

Customer from colchester
Date: 29/5/2012
Customers Rating

probably this good....but never had to use it....NO complaints

Customer from Poole
Date: 29/5/2012
Customers Rating

Always prompt and satisfactory.

peter laver from tenbury wells
Date: 29/5/2012
Customers Rating

easy payment

Customer from BRISTOL
Date: 29/5/2012
Customers Rating

Efficient

Heather Roberts from Derby
Date: 29/5/2012
Customers Rating

Not used but hope that it would be as good as the rest of the service.

Jane Mills from Wragby,
Date: 29/5/2012
Customers Rating

Customer service is always excelent. Nothing more to be said.

hazel batley from Gosport
Date: 29/5/2012
Customers Rating

I'm always told (by email) that my order has be taken also when its on its way

Customer from Chalfont St Peter
Date: 29/5/2012
Customers Rating

Bought from you over a few years now & to date everything has worked very well.

Richard Martin from Bletchley
Date: 29/5/2012
Customers Rating

Not used them

Barbara Macknish from Orpington
Date: 29/5/2012
Customers Rating

Excellent communication and service.

Keith Patterson from Oldham
Date: 29/5/2012
Customers Rating

have not had to use customer services all orders have been correct and on time

Customer from Bishop's Stortford
Date: 29/5/2012
Customers Rating

No problems - speedy service.

Linda Watts from Lingfield
Date: 29/5/2012
Customers Rating

Never had much need to use your customer services as everything runs so smoothly!!

Customer from Thorne
Date: 29/5/2012
Customers Rating

Excelant

David Edwards from Aberdare
Date: 29/5/2012
Customers Rating

Had initial issue as I could not understand why a fee delivery on peanuts became a payed for delivery when adding other items. Was explained when phoned customer service. Logically the explanation was understandable, but I still felt that free shipment becoming payed for shipment was not what I expected so I just settled for the peanuts on free delivery and removed other items.

Donna Longstaff from Ashby de la Zouch
Date: 29/5/2012
Customers Rating

I always receive my goods within a few days and they are always packed nicely.

Customer from Little Wigborough
Date: 29/5/2012
Customers Rating

Haven't had reason to deal with personnel, but the website is good.

Stuart Bayliss from Rotherham
Date: 29/5/2012
Customers Rating

Excellent as always

Nena Blake from Edgware
Date: 29/5/2012
Customers Rating

no special comments

Jackie Langley from Bexhill-on-Sea
Date: 29/5/2012
Customers Rating

Efficient firm

Customer from Abergavenny
Date: 29/5/2012
Customers Rating

Web site easy to use, excellent communication about progress of order

Customer from Torpoint
Date: 29/5/2012
Customers Rating

This is the first time we have ordered from this site, would definately recommend it and will be using again.

Paul bungard from Addlestone
Date: 29/5/2012
Customers Rating

Just nice and smooth

Customer from Swinton
Date: 29/5/2012
Customers Rating

I am rating Customer Service based on speed of delivery etc, as I have never had cause to contact you as orders have always been correct.

Lndsey Needham from Oxford
Date: 29/5/2012
Customers Rating

excellent

Customer from SHEFFIELD
Date: 29/5/2012
Customers Rating

Very good

Customer from peterborough
Date: 29/5/2012
Customers Rating

Assumed

Brian Beverley from Lytham
Date: 29/5/2012
Customers Rating

Prompt and efficient

Nic Abrehart from Mickleover
Date: 29/5/2012
Customers Rating

Never used it but would be surprised if it wasn't as good as the delivery service

Chris Pooley from Maidenhead
Date: 29/5/2012
Customers Rating

I really haven't had to use them but I'm sure that if the speed of delivery and quality of goods is anything to go by I'm sure they are excellent..

Customer from manningtree
Date: 29/5/2012
Customers Rating

It went without problems

Customer from Cowdenbeath
Date: 29/5/2012
Customers Rating

Excellent service. No complaints.l

Margaret Hayne from Plymouth
Date: 29/5/2012
Customers Rating

ave always found the service quick and efficient

Gil Prescott from Northwich
Date: 29/5/2012
Customers Rating

Good efficient service, good price and quick delivery.

Mrs E A Connor from Ashtead
Date: 29/5/2012
Customers Rating

you provide a good and efficient service.

Colin Haworth from Wigan
Date: 29/5/2012
Customers Rating

Consistantly top quality bird food, very quick delivery and the right price what more can you ask.

Lucy McKinley from Seascale
Date: 29/5/2012
Customers Rating

No problems at all.

Customer from South Queensferry
Date: 29/5/2012
Customers Rating

Excellent

Timothy Rayment from London
Date: 29/5/2012
Customers Rating

What you order is what you get. No complaints.

Customer from Nr Kendal
Date: 29/5/2012
Customers Rating

Good

Geoffrey Bown from Swindon
Date: 29/5/2012
Customers Rating

Never any problems,always very quick delivery.

Bernard Welchman from Paignton
Date: 29/5/2012
Customers Rating

Kept informed of when dispatched and no problems encountered

Patrick Swan from London
Date: 29/5/2012
Customers Rating

You are always a pleasure to deal with.

Customer from Middlesbrough
Date: 29/5/2012
Customers Rating

informed every step of the way from ordering to delivery

Michele Agar from Crowthorne
Date: 29/5/2012
Customers Rating

Had no cause to use it yet actually but I'm sure there service is as good as the rest of Wild Bird Direct

JANET hARGREAVES from Reading
Date: 29/5/2012
Customers Rating

My complaint was dealt with extremely efficiently and a new batch was sent out the next day.

Russell Foulcer from Shrewsbury
Date: 29/5/2012
Customers Rating

Never needed to use customer service directly, but as for looking after the client in terms of service - excellent.

Customer from Stone
Date: 29/5/2012
Customers Rating

Had no call to contact, but service provided via website was quick, efficient and reliable.

Susan Brown from HERTFORD
Date: 29/5/2012
Customers Rating

Based on the delivery service, although not really used the customer service direct

Customer from Heathfield
Date: 29/5/2012
Customers Rating

delivered on time!

Customer from Knighton
Date: 29/5/2012
Customers Rating

Nothing to complain about.

Tony Brading from Nr Newport
Date: 29/5/2012
Customers Rating

never had a problem with customer services

Barry Pearson-Smith from Milton Keynes
Date: 29/5/2012
Customers Rating

On-line ordering quick and easy

Customer from Thornbury
Date: 29/5/2012
Customers Rating

Polite and efficient!

Customer from Spalding
Date: 29/5/2012
Customers Rating

Great

Susan Brown from HERTFORD
Date: 29/5/2012
Customers Rating

Not had the need to use your customer service but have marked a four because of the delivery.etc

Paul Stainburn from Castleford
Date: 25/1/2012
Customers Rating

Couldn't fault customer service, really helpful and polite

FAY ANDERSON from Isle of Coll
Date: 11/9/2011
Customers Rating

friendly helpful and efficient

lisa Tilley from warwick
Date: 12/8/2011
Customers Rating

Always inform when order has been despatched

Jane Mills from Wragby,
Date: 9/8/2011
Customers Rating

Same as above.

Laurie Horam from Bradford
Date: 4/8/2011
Customers Rating

I feel that I am dealing with a company that values me as a customer.

Jean Jewell from Plymouth
Date: 1/8/2011
Customers Rating

It's hard to say as I have had no actual contact but if i did I believe it would be good !

Customer from Finsbury Park
Date: 29/7/2011
Customers Rating

Very efficient

Gillian Opie from Aberystwyth
Date: 28/7/2011
Customers Rating

Customer service, espcially Darren, has always been absolutely excellent. As someone who used to run a commercial organisation, I have to say it a pleasure to deal with Wild Bird and worth sometimes paying a premium! Well done!!!!

Ian McGlashon from Huntingdon
Date: 25/7/2011
Customers Rating

so easy on the net

Stephanie Naylor-Franklin from Tamworth
Date: 24/7/2011
Customers Rating

As usual

Kim Govier from Woking
Date: 24/7/2011
Customers Rating

You don't seem to offer any loyalty scheme to customers or promote your special offers directly to customers. Most of my orders are for over £150 in value and I would really appreciate a free delivery offer on orders of this sort of value. Your products appear to all have their own individual delivery charges but you don't give discounts for a large overall order.

Customer from Hope Valley
Date: 23/7/2011
Customers Rating

Friendly and helpful

Customer from Lichfield
Date: 22/7/2011
Customers Rating

I mistakenly ordered when I was going to be away. One email and it was sorted!!!

Karen Eaglesfield from Thursby
Date: 21/7/2011
Customers Rating

was good

Customer from Bournemouth
Date: 21/7/2011
Customers Rating

Easy site to navigate & simple to purchase

Elizabeth O'Dell from Wellingborough
Date: 21/7/2011
Customers Rating

Hassle free odering and reciept of goods

JENNY MCKAY from GRANGE-OVER-SANDS
Date: 21/7/2011
Customers Rating

Very good.

Brian Moran from Bolton
Date: 20/7/2011
Customers Rating

Excellent communication

George Hopkins from Sale
Date: 20/7/2011
Customers Rating

no complaints to make, I have made one suggestion which would be helpful to me & it has been complied with.

Tony Pike from Grantham
Date: 20/7/2011
Customers Rating

No complaints

john sheppard from Chessington
Date: 20/7/2011
Customers Rating

Very good & easy to deal with.

Stephen Fairless from WORKSOP
Date: 19/7/2011
Customers Rating

Your web page is easy to use and to navigate. I also believe that what you sell is top quality.

Customer from swadlincote
Date: 19/7/2011
Customers Rating

? over the internet

Customer from BASINGSTOKE
Date: 19/7/2011
Customers Rating

wonderfull service

Customer from Newbury
Date: 19/7/2011
Customers Rating

Very Good polite service and very helpful also

Edgar Mueller from Duns
Date: 19/7/2011
Customers Rating

No need to get back to you

michael green from Llanarth
Date: 19/7/2011
Customers Rating

excellant

Hilary Sheridan from Wheatley
Date: 19/7/2011
Customers Rating

I sent an email asking why I had to pay for postage on a large mixed order. Had I ordered less (Cost) of just one type of food I wouldn't have paid delivery. I had no response. Otherwise customer service is fine and I will probably order food again soon.

Customer from hericourt en caux
Date: 19/7/2011
Customers Rating

see below

Niall Munro from London
Date: 19/7/2011
Customers Rating

E-mails sent to confirm purchase and the time of delivery were very helpful indeed, especially the latter, which provided really useful (and precise) details of the expected time. Companies often offer a long period of time in which a product may be delivered, but Wild Bird Direct's was very short, enabling me to plan my day more effectively.

Philip Jefferies from Stafford
Date: 19/7/2011
Customers Rating

Easy to navigate website and checkout procedures, friendly, courteous staff

J Gomes from London
Date: 18/7/2011
Customers Rating

Good....

lisa Tilley from warwick
Date: 18/7/2011
Customers Rating

Good communication via email confirming order and despatch

Customer from Midhurst
Date: 18/7/2011
Customers Rating

I had no need to contact you, so your website and back-end processes must be very good.

Customer from Midhurst
Date: 18/7/2011
Customers Rating

I didn't have any need to contact your customer service team, which can only be a good thing ;-)

Customer from Burnham on Sea
Date: 18/7/2011
Customers Rating

Delivery as order.

Veronica Trick from Salford
Date: 18/7/2011
Customers Rating

I am not sure why.

Judith Rixon from Axminster
Date: 18/7/2011
Customers Rating

This is my first time of using your company - so far so good. A good way to start so may it continue

Customer from Nottingham
Date: 18/7/2011
Customers Rating

On the three occasions I have ordered online everything has gone like clockwork and such reliability is very welcome.

Customer from Camborne
Date: 18/7/2011
Customers Rating

No complaints.

Customer from Ballymoney
Date: 18/7/2011
Customers Rating

5* service

Kim MCGEE from Dudley
Date: 18/7/2011
Customers Rating

Good Service

Ann Cavill from Chelmsford
Date: 18/7/2011
Customers Rating

Because I had no problems good product and delivery.

June Smith from Hastings
Date: 18/7/2011
Customers Rating

good

Customer from Oving, Aylesbury
Date: 18/7/2011
Customers Rating

No problems with customer service.

Customer from Glossop
Date: 18/7/2011
Customers Rating

So far I've had no direct contact. There has been no need.

Customer from Wisbech
Date: 18/7/2011
Customers Rating

I've never had to contact customer services about an order, but they keep you up to date about delivery etc.

Customer from CHISWICK
Date: 18/7/2011
Customers Rating

Everything ran smoothly from ordering to receiving the goods.

Customer from Berkhamsted
Date: 18/7/2011
Customers Rating

No issues

Linda Watts from Lingfield
Date: 18/7/2011
Customers Rating

Website is great to use!

JOHN TARBATT from TANSLEY
Date: 18/7/2011
Customers Rating

First class and personal if you want it

Linda Watts from Lingfield
Date: 18/7/2011
Customers Rating

Website is very easy to use and I recommend it to many friends.

Brian Beverley from Lytham
Date: 18/7/2011
Customers Rating

Efficient handling of order

Customer from Kings Lynn
Date: 18/7/2011
Customers Rating

easy access to all areas

Customer from MILTON KEYNES
Date: 18/7/2011
Customers Rating

I purchased on line so had no face to face contact - web site ok

Susan Cox from Eynsford
Date: 18/7/2011
Customers Rating

Emails are quick and keep me updated, I have not needed to speak to anyone as all has been ok.

Customer from Haywards Heath
Date: 18/7/2011
Customers Rating

No problems occurred, the site was simple too follow.

Paul Arthur from Morecambe
Date: 18/7/2011
Customers Rating

Good communications!

Diane Huntley from BUCKINGHAM
Date: 18/7/2011
Customers Rating

I don't have any faults!

Customer from Maidstone,
Date: 18/7/2011
Customers Rating

No problems ordering.

Customer from St Andrews
Date: 18/7/2011
Customers Rating

most helpful

Customer from Trowell
Date: 18/7/2011
Customers Rating

Very helpful.

Customer from MINEHEAD
Date: 18/7/2011
Customers Rating

Great - emails confirming ordre & dispatch are very helpful

john rowley from beverley
Date: 18/7/2011
Customers Rating

used the internet - very quick and clean

Jennifer Harris from Coleford
Date: 18/7/2011
Customers Rating

It has taken you 4 months to ask for an opinion.

Peter Garwood from Kings Lynn
Date: 18/7/2011
Customers Rating

GOOD COMS

Customer from Stockton-on-Tees
Date: 18/7/2011
Customers Rating

As above

Susan Brown from HERTFORD
Date: 18/7/2011
Customers Rating

I previously order a product and got set a wrong item. As the item was so small, it wasn't deemed cost effective enough to send back, so they said keep it.

terry gilbert from London
Date: 18/7/2011
Customers Rating

It mdoes what it says on the tin

William Barton from Mansfield
Date: 17/7/2011
Customers Rating

i always get the order onthe next day

David Manning from Cardiff
Date: 17/7/2011
Customers Rating

See below

Martin & Jenny Armitstead from Ickford, Aylesbury
Date: 17/7/2011
Customers Rating

THe mix is not feeding all the garden birds

Michele Vousden from Mereworth
Date: 17/7/2011
Customers Rating

A reassuring confirmation email, with conatact details for any queries. Also i haven't been sent lots of emails with special offers etc., which i do appreciate.

Andrew Guppy from Sedgefield
Date: 17/7/2011
Customers Rating

good

John Francis from Ebford, Exeter
Date: 17/7/2011
Customers Rating

I assume it is good , but I have never used it.

John Graham from Oxford
Date: 17/7/2011
Customers Rating

excellent

Customer from Wilmslow
Date: 17/7/2011
Customers Rating

Very pleased with the products, service and speed of delivery

david chivers from wigan
Date: 17/7/2011
Customers Rating

friendly and helpful

John Osborn from Wellingborough
Date: 17/7/2011
Customers Rating

no problems

Customer from Cardiff
Date: 17/7/2011
Customers Rating

as above

THOMAS McNAMARA from SOUTHAMPTON
Date: 17/7/2011
Customers Rating

Darren has great knowledge and gives friendly and very helpful advice. Again products arrive quicklyand in great condition.

wendy jackson from Ashford
Date: 17/7/2011
Customers Rating

There was a mix up re quantity and we offered to pay the extra but were told that as the fault was not on our part we could have the item free of charge

Customer from Mataro
Date: 17/7/2011
Customers Rating

Good comunication and service

Customer from Mataro
Date: 17/7/2011
Customers Rating

good service customer

Customer from Addlestone
Date: 17/7/2011
Customers Rating

because every time I speak to you I am greeted with politness and a warm welcome

John Taylor from Tighnabruaich
Date: 17/7/2011
Customers Rating

Your service is excellent.

Kim Jenkins from Totnes
Date: 17/7/2011
Customers Rating

good service

Customer from Sheffield
Date: 17/7/2011
Customers Rating

n/a

Customer from Scarborough
Date: 17/7/2011
Customers Rating

Excellent. Whether on line or at the warehouse it is always very good.

Brian Worrall from Stockport
Date: 17/7/2011
Customers Rating

No problems whatsoever

Bernard Welchman from Paignton
Date: 17/7/2011
Customers Rating

I have never had any problems with ordering and delivery

Customer from Lewes
Date: 17/7/2011
Customers Rating

I was kept well informed as to the status of my order.

Valerie Robertson from East Knoyle (Salisbury)
Date: 17/7/2011
Customers Rating

Very quick to explain and sort things out when I queried the delivery position.

Customer from Guilden Sutton
Date: 17/7/2011
Customers Rating

Clear website and quick and efficient delivery

Customer from Seaford
Date: 17/7/2011
Customers Rating

As I didn't speak toanyone there's no reason to mark down

michael covill from cambridge
Date: 17/7/2011
Customers Rating

so satisfied have not had to use them

Customer from Chalfont St Peter
Date: 17/7/2011
Customers Rating

Never had any problems

Valerie Robertson from East Knoyle (Salisbury)
Date: 17/7/2011
Customers Rating

Didn't have occasion to contact them on this order but, as always, everything handled very efficiently.

Randolph Copple from Heswall,
Date: 17/7/2011
Customers Rating

It was without fault

Customer from Horsham
Date: 17/7/2011
Customers Rating

It is easy to order online and delivery has always been within a couple of days of placing the order.

Laura Batt from Weston-super-Mare
Date: 17/7/2011
Customers Rating

Excellent - no problems incurred

stuart cliff from stoke-on-trent
Date: 17/7/2011
Customers Rating

above

Customer from Swansea
Date: 17/7/2011
Customers Rating

easy to follow website

Customer from wellingborough
Date: 17/7/2011
Customers Rating

Easy ordering system

richmond Fleming from worthing
Date: 17/7/2011
Customers Rating

Your service

RICHARD HOLLEX from SHERBORNE
Date: 17/7/2011
Customers Rating

KEPT ME INFORMED OF MY ORDER STATUS.

Wendy Metcalfe from Grantham
Date: 17/7/2011
Customers Rating

Very good, pleasant and trustworthy.

Brian Taylor from Grimsby
Date: 17/7/2011
Customers Rating

Excellent!!

Gordon Bull from South Croydon
Date: 17/7/2011
Customers Rating

as above

Frederick Keith Pilkington from Dunblane
Date: 17/7/2011
Customers Rating

No dealings directly, but emails received about order progress etc. were well appreciated

Customer from Carterton
Date: 17/7/2011
Customers Rating

Efficient and friendly

Judith McDonald from Hastings,
Date: 17/7/2011
Customers Rating

I have had no need to contact you, but the email notifications are very prompt

Customer from London
Date: 17/7/2011
Customers Rating

First class!

Customer from Norwich
Date: 17/7/2011
Customers Rating

Always helpful

Customer from Brixham
Date: 17/7/2011
Customers Rating

quick response to order

Robin Lea from Surbiton
Date: 16/7/2011
Customers Rating

The products have all been consumed with gusto by our garden birds, it's them that have given you a five star rating!! The individual wraps on the fat balls is brilliant, as they are keeping very well. Delivery was fine and we will soon be ordering more from you.

Robert McFarlane from Accrington
Date: 16/7/2011
Customers Rating

easy to use web site and good follow up and information as to day and time ofdelivery

Customer from spalding
Date: 16/7/2011
Customers Rating

good service always correct order,no fuss or bother

Pamela Kirby from Liverpool
Date: 16/7/2011
Customers Rating

First rate. Means I don't run out of food for my garden birds.

Alan Dowdy from Ludlow
Date: 16/7/2011
Customers Rating

No problems with it.

Customer from DUNFERMLINE
Date: 16/7/2011
Customers Rating

have not needed to use so far

Customer from Erith
Date: 16/7/2011
Customers Rating

I am completely happy with the service

Customer from Derby
Date: 16/7/2011
Customers Rating

N/A

Customer from Saltburn by the sea
Date: 16/7/2011
Customers Rating

My first order was successful.

Customer from BURY
Date: 16/7/2011
Customers Rating

good service always

Robert D'Cruze from Liverpool
Date: 16/7/2011
Customers Rating

In terms of the ordering and delivery process only, I cannot find fault; but then as I didn't have a problem to be resolved, I cannot say anything further.

Customer from Blackburn
Date: 16/7/2011
Customers Rating

My order was processed and delivered very quickly

Customer from knaresborough
Date: 16/7/2011
Customers Rating

web site pretty good to browse through and fairly easy to get through checkout

Brian Monk from Chorley
Date: 16/7/2011
Customers Rating

Friendly helpful service.

Customer from Lincoln
Date: 16/7/2011
Customers Rating

good, timely information provided

Customer from Sale
Date: 16/7/2011
Customers Rating

good but to many repetitious requests for feedback.

Jackie Langley from Bexhill-on-Sea
Date: 16/7/2011
Customers Rating

Efficient and fast

Vivien Morris from Chinnor
Date: 16/7/2011
Customers Rating

never had any problems

Customer from LEYLAND
Date: 16/7/2011
Customers Rating

No problems.

Lynne Buckley from Loughborough
Date: 16/7/2011
Customers Rating

I have not spoken to anyone direct, however my order was processed quickly and with no hassles on postage and packaging. The website is easy to use. I'll definitely be using it again to buy my next order.

sue strudwick from St Albans
Date: 16/7/2011
Customers Rating

excellent service

Customer from WESTBURY
Date: 16/7/2011
Customers Rating

Because its a very good service

Customer from Buxton
Date: 16/7/2011
Customers Rating

Easy to use website

Julia Goodwin from Holyhead
Date: 16/7/2011
Customers Rating

Kept me informed

Ray Laight from Bromsgrove
Date: 16/7/2011
Customers Rating

Ordered on Line

Customer from LONDON
Date: 16/7/2011
Customers Rating

GREAT TO TALK TO THE OFFICE - DO LIKE HUMANS. RECOMMENDED TO FRIENDS TOO.

Customer from PRESTON
Date: 16/7/2011
Customers Rating

Everything arrived in good time and was exactly what was ordered.

Customer from Esher
Date: 16/7/2011
Customers Rating

Kept me informed of the progress of the order

Customer from Dunblane
Date: 16/7/2011
Customers Rating

James Johnston from Westport,Co.Mayo
Date: 16/7/2011
Customers Rating

Prompt and professional and personal responses to any issues/queries.

Customer from Higher Bebington
Date: 16/7/2011
Customers Rating

Informative emails regarding each order.

Customer from Brixham
Date: 16/7/2011
Customers Rating

Haven't had to contact you, but am sure your service is good.

eric borsberry from ryton
Date: 16/7/2011
Customers Rating

very professional

Customer from Farnham
Date: 16/7/2011
Customers Rating

Content with service recived

Customer from Guildford
Date: 16/7/2011
Customers Rating

all service of a high standard

Peter Bunyan from BRISTOL
Date: 16/7/2011
Customers Rating

Web site worked well, payment system too and arrived in good time.

Fiona Parkinson from Grimsby
Date: 16/7/2011
Customers Rating

Very helpful

ALAN MANNING from HORNCHURCH
Date: 16/7/2011
Customers Rating

Always helpfull and understands exactly what I want

George Thompson from Great Grimsby
Date: 16/7/2011
Customers Rating

very quick dly / good price /

anthony baldock from Farnham
Date: 16/7/2011
Customers Rating

Good coms and keep you informed of offers etc

Rose Severs from Coventry
Date: 16/7/2011
Customers Rating

Never had any problems ordering

paula dukes from gainsborough
Date: 16/7/2011
Customers Rating

No hassle with order

Anne Marrum from Northampton
Date: 16/7/2011
Customers Rating

Straight forward no problems!

Walter Newton from Nottingham
Date: 16/7/2011
Customers Rating

my first order and problem free.

Jane Mills from Wragby,
Date: 16/7/2011
Customers Rating

Top notch. I think the rating will speak for itself.

Michele Agar from Crowthorne
Date: 16/7/2011
Customers Rating

Only e-mail communication but all fine

Customer from Abingdon
Date: 16/7/2011
Customers Rating

excellent communication

Joyce B Roberts. from glossop
Date: 16/7/2011
Customers Rating

i have never had to use customer service,ordering on the internet is simple and straightforward

Customer from Maybole
Date: 16/7/2011
Customers Rating

Kept me informed. you have a good range of high quality seed. I'll be back

Customer from Abergavenny
Date: 16/7/2011
Customers Rating

Easy to order, I have never had any problems with my orders

Customer from Brighton
Date: 16/7/2011
Customers Rating

Good experience from start to finish

Jack Johnson from Caerphilly
Date: 16/7/2011
Customers Rating

As good as gold, from ordering on-line to delivery.

Customer from skipton
Date: 16/7/2011
Customers Rating

good

Duncan Casey from Looe
Date: 16/7/2011
Customers Rating

Its very good to deal with a company that cares for its customers and does not just think of the end result.

Stephanie Fairgrieve from Tranent
Date: 16/7/2011
Customers Rating

constantly kept in touch

karen plumbley from Chester
Date: 16/7/2011
Customers Rating

have n ot really had cause to use the customer service

Barbara Pearce from Grimsby
Date: 16/7/2011
Customers Rating

Have only used the service once so far but have no complaints and will order again as the need arises.

Customer from Ferndown
Date: 16/7/2011
Customers Rating

.

Customer from Ferndown
Date: 16/7/2011
Customers Rating

.

Customer from Ferndown
Date: 16/7/2011
Customers Rating

.

Customer from Ferndown
Date: 16/7/2011
Customers Rating

.

Customer from Wivenhoe
Date: 16/7/2011
Customers Rating

Excellent. My orders have been picked and packed well, but also I thought I had entered an order in twice, so I e-mailed to let you know. I received an e-mail quickly and politely to say that everything would be corrected and not to worry.

Customer from NEWPORT-ON-TAY
Date: 16/7/2011
Customers Rating

Fast service, am happy.

Terry Whelan from Bolton
Date: 16/7/2011
Customers Rating

no

Customer from Isle of Wight
Date: 16/7/2011
Customers Rating

Helpful, pleasant and efficient.

Chris Smith from St Austell
Date: 16/7/2011
Customers Rating

Overall, an excellent transaction.

Customer from Barton Upon Humber
Date: 16/7/2011
Customers Rating

very good and friendly.

Karl Zaple from Ludgershall
Date: 16/7/2011
Customers Rating

Feedback request should have been within 2 days of delivery to ensure freshness of mind

JAN MARTIN from SWANSEA
Date: 16/7/2011
Customers Rating

just keep on the way you are. very pleased with service.

Customer from MIDDLESBROUGH
Date: 16/7/2011
Customers Rating

excellent

Clive Jones from Stowmarket
Date: 16/7/2011
Customers Rating

No problems.

Customer from Edinburgh
Date: 16/7/2011
Customers Rating

Quick service, easy to use internet site.

Customer from Chelmsford
Date: 16/7/2011
Customers Rating

Very Good

Customer from Sudbury
Date: 16/7/2011
Customers Rating

Easy to use website and never had any problems with ordering or payment.

Richard Jansen from Addlethorpe
Date: 16/7/2011
Customers Rating

Very satisfied with our latest order .....as always. User friendly website.

James Hardy from Cirencester
Date: 16/7/2011
Customers Rating

excelent service

Customer from Knutsford
Date: 16/7/2011
Customers Rating

very pleasant and helpful

Lesley Widdicombe from Wantage
Date: 16/7/2011
Customers Rating

I am very pleased with the customer service. I emailed a query following delivery which was answered the same day.

Customer from Chepstow
Date: 16/7/2011
Customers Rating

Excellent. Easy to use website and the bird food was top quality. Nocomplaints whatsoever so will you this company again. The price was also very competitive.

Susan Wilkie from Twyford
Date: 16/7/2011
Customers Rating

Excellent prompt dispatch

Freda Huggins from Spalding
Date: 16/7/2011
Customers Rating

No complaints what so ever

Customer from Telford
Date: 16/7/2011
Customers Rating

C

Customer from Manchester
Date: 16/7/2011
Customers Rating

again service excellent

Customer from Canvey Island
Date: 16/7/2011
Customers Rating

Your website was easy to navigate and Emails received within minutes.

alan bell from Newtonstewart
Date: 16/7/2011
Customers Rating

it is a good product

Julia Shaw from Okehampton
Date: 16/7/2011
Customers Rating

Order filled very quickly, all exactly as advertised

Customer from Kilmacolm
Date: 16/7/2011
Customers Rating

Order despatched and received with no delay

Customer from Oradour sur Vayres
Date: 16/7/2011
Customers Rating

No contact with yourselves apart from placing the order and this survey - however very satisfied. The delivery time was very quick.

Customer from Chester
Date: 16/7/2011
Customers Rating

no problems encountered

Customer from BRISTOL
Date: 16/7/2011
Customers Rating

no reason to do otherwise

Customer from Worthing
Date: 16/7/2011
Customers Rating

Prompt service and goods left in secure place as instructed, thank you

Richard Carter from Preston
Date: 16/7/2011
Customers Rating

Excellent on line

Customer from STOCKTON ON TEES
Date: 16/7/2011
Customers Rating

Am well satisfied

Customer from Carlisle
Date: 16/7/2011
Customers Rating

Everything seemed to operate very smoothly.

Customer from Torino
Date: 16/7/2011
Customers Rating

Molto disponibili

gillian schofield from Cleator Moor
Date: 16/7/2011
Customers Rating

quick and fast service

Customer from Worcester
Date: 16/7/2011
Customers Rating

Excellent value

Brian Learoyd from Little Bookham
Date: 16/7/2011
Customers Rating

ITS GREAT

HG MACKAY from LINCOLN
Date: 16/7/2011
Customers Rating

No complaints at all.

Customer from STOCKTON ON TEES
Date: 16/7/2011
Customers Rating

See prtevious entry.

Customer from Crieff
Date: 16/7/2011
Customers Rating

Well, I chose the type of feeder so it is not your fault that it has too many holes! Although you could perhaps pass on my comments to the maker.

Customer from Malmesbury
Date: 16/7/2011
Customers Rating

I was contacted by email re out of stock item, as askd if I wanted a substitute.

Linda Gibson from Haslemere
Date: 16/7/2011
Customers Rating

Excellent

Linda Gibson from Haslemere
Date: 16/7/2011
Customers Rating

Excellant

anthony chippendale from coventry
Date: 16/7/2011
Customers Rating

Super Stuff

pamela hall from walton on thames
Date: 16/7/2011
Customers Rating

ok have not had to complain about anything yet

Susan Sant from Brierley Hill
Date: 16/7/2011
Customers Rating

Can't give a star rating as I've never had to contact your Customer Service.

Customer from Swinton
Date: 16/7/2011
Customers Rating

Rating based on orders placed to date - not had reason to contact Customer Service, orders are placed on-line and have always been correct. Very competitive prices, particularly where suet pellets and mealworms are concerned and exceptionally quick delivery.

Customer from dingwall
Date: 16/7/2011
Customers Rating

good service

Customer from Lincoln
Date: 16/7/2011
Customers Rating

Kept informed re order progress.

Customer from wisbech
Date: 16/7/2011
Customers Rating

verry good and helpful

sally brothers from nr stourport on severn
Date: 16/7/2011
Customers Rating

easy website and payament method

Jennie Peters from Ferndown
Date: 16/7/2011
Customers Rating

Very friendly and charming. A pleasure to do business with them.

Customer from cowdenbeath
Date: 16/7/2011
Customers Rating

orders always dealt with promptly and professionally

Corinna Roch Grimmelmann from Bailleul la Vallee
Date: 16/7/2011
Customers Rating

Speedy service

Wendy Warren from South Kilworth
Date: 16/7/2011
Customers Rating

Excellent

Linda Salmon from Withernsea
Date: 16/7/2011
Customers Rating

First rate customer service

Geoffrey Markham from Chelmsford
Date: 16/7/2011
Customers Rating

Efficient

Shirley McBreen from Sunbury-on-Thames
Date: 16/7/2011
Customers Rating

Order handled promptly and efficiently.

Customer from Crossford
Date: 16/7/2011
Customers Rating

Always good service and friendly response if problems arise

Peter Klein from LEOMINSTER
Date: 16/7/2011
Customers Rating

Excellent. All went smoothly.

janet kelleher from bideford
Date: 16/7/2011
Customers Rating

Have ordered from you before and have always had excellent service that's why I keep coming back!

Customer from Boughton
Date: 16/7/2011
Customers Rating

No problems to date

MICHELLE GARNER from HALSTEAD
Date: 16/7/2011
Customers Rating

No contact so cant really comment

Camilla Cross from Southampton
Date: 16/7/2011
Customers Rating

I am kept informed about my purchase

diana huntingford from debenham
Date: 16/7/2011
Customers Rating

happy customer

Customer from CHELTENHAM
Date: 16/7/2011
Customers Rating

Informative and efficient customer service

rita barnard from scunthorpe
Date: 16/7/2011
Customers Rating

excellent service continued

Customer from AYLSHAM
Date: 16/7/2011
Customers Rating

It is a pleasure to deal with a company that actually delivers what it promises - a pity not all companies are as efficient and customer friendly..

rita barnard from scunthorpe
Date: 16/7/2011
Customers Rating

excellent service every time

ANTHONY MORGAN from ST HELENS
Date: 16/7/2011
Customers Rating

Updated emails all through the order to delivery process.

Alan Thatcher from Harlow
Date: 16/7/2011
Customers Rating

Haven't really had any contact apart from ordering process, but so far so good.

Jason Hynd from Salisbury
Date: 16/7/2011
Customers Rating

No dealing with customer services on this occasion.

Customer from Hungerford
Date: 16/7/2011
Customers Rating

Excellent

Christina Evison from St Ives
Date: 16/7/2011
Customers Rating

Online site works well, easy to use, and acknowledgement/information emails are promptly delivered.

jacqueline Macadam from Edinburgh
Date: 16/7/2011
Customers Rating

I have ordered from you twice now and will do so again. Happy customer and happy birds!

RAY WILLIAMS from HOUNSLOW
Date: 16/7/2011
Customers Rating

usually phone thru order conversation very friendly and helpful

Customer from OSWESTRY
Date: 16/7/2011
Customers Rating

goods delivered quickly and efficiently

Customer from Thame
Date: 16/7/2011
Customers Rating

Order was dealt with very efficiently

Jason Hynd from Salisbury
Date: 16/7/2011
Customers Rating

Not applicable for this order.

David BUCKNER from torpoint
Date: 16/7/2011
Customers Rating

Spot on ,easy ordering ,first class delivery ,and at right price. Thankyou.

David Taylor from Lincoln
Date: 16/7/2011
Customers Rating

See previous review

David Taylor from Lincoln
Date: 16/7/2011
Customers Rating

Easy to order and good email communication. Alsso in the past, when called by phone the response was friendly and helpful.

Customer from martlesham
Date: 16/7/2011
Customers Rating

true pros

Joyce Duffin from Studley
Date: 16/7/2011
Customers Rating

easy to order

Wendy Jones from Southampton
Date: 16/7/2011
Customers Rating

very good communication re delivery time

Customer from Milton Keynes
Date: 16/7/2011
Customers Rating

speedy del;ivery

Customer from London
Date: 16/7/2011
Customers Rating

Never had any reason to make a complaint, the service is good

Mac Harrison from Preston
Date: 16/7/2011
Customers Rating

Never actually used this service but if it's anything like your delivery, then it's 5 star.

Robert Lawrence from Shifnal
Date: 16/7/2011
Customers Rating

good internet system

Giles Long from Hambledon
Date: 16/7/2011
Customers Rating

had only one incorrect delivery and the incorrect item was left with us at no charge and the correct item shipped

Customer from Amersham
Date: 16/7/2011
Customers Rating

No problems

Customer from Barnsley
Date: 16/7/2011
Customers Rating

Clearly work hard to keep a good reputation.

Karen Belford from Llanbrynmair
Date: 16/7/2011
Customers Rating

Got good cheerful response from the delivery man and ordering on line was so easy

Richard Barnes from Illogan
Date: 16/7/2011
Customers Rating

easy to order

Claire Jones from Leicester
Date: 16/7/2011
Customers Rating

Never had a problem with any transaction.

Michael Whyatt from Ashtead
Date: 16/7/2011
Customers Rating

No need to use it?

Anna Slipper from Chichester
Date: 16/7/2011
Customers Rating

No queries were needed and you just got on and sent it

carol orchard from Smethwick
Date: 16/7/2011
Customers Rating

Very helpful service

Customer from Birmingham
Date: 16/7/2011
Customers Rating

very good vfm

Customer from Penysarn
Date: 16/7/2011
Customers Rating

Good product and delivery

Vicki Jeffries from Mortain
Date: 16/7/2011
Customers Rating

Very helpful, courteous and efficient.

Christina Evison from St Ives
Date: 16/7/2011
Customers Rating

Ordering system online works extremely well, with instant information regarding acknowledgment of order, payment made and dispatch notification.

Customer from Warwick
Date: 16/7/2011
Customers Rating

Excellent all the way

Customer from Kidderminster
Date: 16/7/2011
Customers Rating

Simple web site and alternate delivery address possible. (Sent some to 90+yr old Mum !)

K Woodcock from Tewkesbury
Date: 16/7/2011
Customers Rating

No problems with ordering

Lindsey Cooper from Scunthorpe
Date: 16/7/2011
Customers Rating

Excellent as always.

Brian W Lewis from Kineton
Date: 16/7/2011
Customers Rating

Excellent

Customer from Worcester
Date: 16/7/2011
Customers Rating

No issues

Alistair Scott from Girvan
Date: 16/7/2011
Customers Rating

When I received the bag mentioned in the delivery service rating box, you unquestioningly replaced with a fresh bag. That's the kind of service that my mail order company would give, but I would be questioing the unnecessary expense.

Alan Russell from Harwich
Date: 16/7/2011
Customers Rating

Always excellent

K Woodcock from Tewkesbury
Date: 16/7/2011
Customers Rating

No problems with orders and delivery times have been good

JANET MOSLEY from MANCHESTER
Date: 16/7/2011
Customers Rating

Every time i order, I have recieved excellent customer service, I would not use any other company as products fantastic, delivery fantastic, customer service fantastic. and above all prices fantastic. Many thanks

Amber Humphreys from Bath
Date: 16/7/2011
Customers Rating

Polite, very helpful on phone. Never been there in person.

Customer from 53191 Vinninga
Date: 16/7/2011
Customers Rating

No complaints

Customer from Bexhill on Sea
Date: 16/7/2011
Customers Rating

I cannot comment as I order online. Given the speed of delivery etc. I assume they are fine.

Brian King from Basingstoke
Date: 16/7/2011
Customers Rating

Fast and no fuss.

Customer from Exeter
Date: 16/7/2011
Customers Rating

I do not think I have had any direct personal experience of your customer service as I always order online, but the ordering process was completely smooth.

milly langton from Bideford
Date: 16/7/2011
Customers Rating

as above with good web-site

Anne Taylor from Highampton
Date: 16/7/2011
Customers Rating

Wonderful service.

Sue Wood from Ashford
Date: 16/7/2011
Customers Rating

Easy to use website. I have placed a number of orders with you, all have been delivered on time, which saves waiting in!

Customer from Muswell Hill
Date: 16/7/2011
Customers Rating

Always excellent

Customer from East Sussex
Date: 16/7/2011
Customers Rating

very good and efficient

Customer from WARE
Date: 16/7/2011
Customers Rating

Satisfactory

Customer from Tunbridge Wells
Date: 16/7/2011
Customers Rating

Have no experience of it

Mrs. O. Jinkings from COLCHESTER
Date: 16/7/2011
Customers Rating

IExcellent

Customer from Towcester
Date: 16/7/2011
Customers Rating

No problems with order or delivery, friendly staff.

Graham Hobbs from Birmingham
Date: 16/7/2011
Customers Rating

Excellent

Customer from Brigg
Date: 16/7/2011
Customers Rating

A problem free service, friendly and helpfull.

Malcolm Lawrie from Solihull
Date: 16/7/2011
Customers Rating

All round good service

Customer from Droitwich Spa
Date: 16/7/2011
Customers Rating

Good service, no complaints

Rob Skidmore from Tatenhill
Date: 16/7/2011
Customers Rating

A simple ordering process and expectations met

emma ramsay from GRIMSBY
Date: 16/7/2011
Customers Rating

helpful staff - always pleasant to deal with

Customer from Frome
Date: 16/7/2011
Customers Rating

Tinternet worked ok.

Elaine Butler from Wickenby
Date: 6/7/2011
Customers Rating

Always very helpful and provides useful information

Angela Collins from Oldham
Date: 26/5/2011
Customers Rating

Very friendly and helpful .

Lesley Gilbert from Midhurst
Date: 19/4/2011
Customers Rating

Trouble free ordering.

Barbara Robinson from Barton Upon Humber
Date: 11/4/2011
Customers Rating

Excellent.

David Edwards from Solihull
Date: 8/4/2011
Customers Rating

Prompt friendly response to calls and emails.

Alison Fielding from Maidstone
Date: 7/4/2011
Customers Rating

Helpful e-mails to keep me informed about progress of my order.

Customer from Warwick
Date: 5/4/2011
Customers Rating

Because of weather conditions a delay in delivery was inevitable and an e-mail was sent in good time explaining the difficulties. An estimated delivery was given and easily expected.

George Hopkins from Sale
Date: 5/4/2011
Customers Rating

As long as i have been buying from Wild Bird, delivery has been speedy & efficient.

Customer from Buckhurst Hill
Date: 2/4/2011
Customers Rating

Easy to use web-site, good communication on our order via e-mail and very quick delivery.

Valerie Robertson from East Knoyle (Salisbury)
Date: 1/4/2011
Customers Rating

As always, everything processed quickly and efficiently.

Stephen Batt from Rugby
Date: 30/3/2011
Customers Rating

Nothing to fault

tess reeves from Wareham,
Date: 29/3/2011
Customers Rating

if there is a problem with the order we are notified immediately

Sam Main from Westerham
Date: 29/3/2011
Customers Rating

Prompt and no fuss ordering & delivery

Graham Hobbs from Birmingham
Date: 29/3/2011
Customers Rating

For the above two reasons

ian neil wardman from dalton in furness
Date: 29/3/2011
Customers Rating

WBD did exactly what they promised - delivered a quality product at a cracking price and bang on time.

William Busuttil from Heanor
Date: 29/3/2011
Customers Rating

Wonderful.

leonard jeffries from London
Date: 29/3/2011
Customers Rating

always cheery and informed

Customer from WOODSTOCK
Date: 29/3/2011
Customers Rating

Good response from CS team when needed

Customer from Felixstowe
Date: 28/3/2011
Customers Rating

Order handled efficiently

Patsy Anderson-Adams-Kay from NEWTOWNABBEY
Date: 28/3/2011
Customers Rating

Good prompt efficient service

Leo Leonida from Barnet
Date: 28/3/2011
Customers Rating

ok

Michael Scott from Telford
Date: 28/3/2011
Customers Rating

fast and efficient service, great value too!

Val Austin from Maidenhead
Date: 28/3/2011
Customers Rating

polite and good knowledge

donald robinson from knottingley
Date: 28/3/2011
Customers Rating

excellent

Mac Harrison from Preston
Date: 28/3/2011
Customers Rating

Never had to deal with this department but if anything like other parts of your business 5 stars is justified.

Amber Humphreys from Bath
Date: 28/3/2011
Customers Rating

For the previous comment on delivery.

philip browne from marlow
Date: 28/3/2011
Customers Rating

Had positive attention when the order was delayed due the some serious bad weather conditions

Robin Vangelder from Pinner
Date: 28/3/2011
Customers Rating

NA

Glenn Kerfoot from Chorley
Date: 27/3/2011
Customers Rating

No queries Not many people or companies I can say that about - Well done

Keith Biggs from Addlestone
Date: 27/3/2011
Customers Rating

I had to order over the phone as internet was not working well he was very pleasent and made it a good experience

Customer from Cambridge
Date: 27/3/2011
Customers Rating

Got a call to update me about the delivery

Sally Curry from Sutton
Date: 27/3/2011
Customers Rating

I have no complaints

Customer from bristol
Date: 27/3/2011
Customers Rating

always live up to my expectations not had a problem to resolve but I'm sure there would be no issues sorting it out.

Susan Woodcraft from Fareham
Date: 27/3/2011
Customers Rating

Always impressed with speed of dealing with order and help when I have phoned

Customer from Seascale
Date: 27/3/2011
Customers Rating

Good communication

Customer from Brixham
Date: 26/3/2011
Customers Rating

Excellent - replaced the feeder that arrived brokem.

reg hewitt from cleethorpes
Date: 26/3/2011
Customers Rating

seem very friendly

June Robinson from Clacton-on-Sea
Date: 26/3/2011
Customers Rating

Never had any problems ordering and everything has arrived without any hassle

Customer from MARKET DRAYTON
Date: 26/3/2011
Customers Rating

Straightforward ordering.

Robert Edwards from Hereford
Date: 26/3/2011
Customers Rating

Because there was nothing wrong with it.

frances harding from ellon
Date: 26/3/2011
Customers Rating

as i have not had to make any enquiries i have had no problems but i was informed when the order had been receved and also when it had been dispatched

Jeannie Cooper from Dundee
Date: 26/3/2011
Customers Rating

a swift and efficient service with all the information I needed to know my purchase had been dealt with.

Jane Cobb from Bucklebury
Date: 26/3/2011
Customers Rating

All products ordered have arrived promptly.

Elizabeth Batten from Salisbury
Date: 26/3/2011
Customers Rating

I like the way you kept me informed about the deliver. I've never had to speak to anyone at Customer services but I'm sure they would be very helpful too.

Customer from Tonbridge
Date: 26/3/2011
Customers Rating

Good service

Bernard Bugler from Holme-upon-Spalding Moor
Date: 25/3/2011
Customers Rating

Because of problem described.

Customer from KESWICK
Date: 25/3/2011
Customers Rating

Your advert was true to the service I received.

AUDREY A. JEFFERIES from FARINGDON
Date: 25/3/2011
Customers Rating

good

maggie silk from leicester
Date: 25/3/2011
Customers Rating

just satisfied with this only disappointed with the quality had a lot of waste

Brenda Cossington from Newbury
Date: 25/3/2011
Customers Rating

Polite and very very helpfull

katherine richard from goole
Date: 25/3/2011
Customers Rating

excellent

Customer from Grimsby
Date: 25/3/2011
Customers Rating

I have rated service as 5* because of product and delivery. I haven't actually come into contact with your staff as the order was made via your website. This was achieved with no problem whatsoever

Paul Meah from London
Date: 25/3/2011
Customers Rating

fast confirmation of order.

Robert Guthrie from Leven
Date: 25/3/2011
Customers Rating

Cobsistantly fast

Customer from Glasgow
Date: 25/3/2011
Customers Rating

I found everything went smoothly and seeds arrived in good condition

Lindsey Cooper from Scunthorpe
Date: 25/3/2011
Customers Rating

Always efficient.

Customer from Highams Park
Date: 25/3/2011
Customers Rating

easy to use web-site, prompt service, good delivery info, and checking it was all OK

Julia Shaw from Okehampton
Date: 25/3/2011
Customers Rating

Godd communication and service

Customer from CALLANDER
Date: 25/3/2011
Customers Rating

good customer service especially when peanut blocks special pointed out to me on phone

Customer from CALLANDER
Date: 25/3/2011
Customers Rating

ordering/delivery seemed fine

Customer from Isle of Mull
Date: 25/3/2011
Customers Rating

:-)

Donald Rowe from Nottingham
Date: 25/3/2011
Customers Rating

no problems to date-order dealt with effienctly

Linda Watts from Lingfield
Date: 25/3/2011
Customers Rating

It speaks for itself which is why we return to you time after time!

SUSAN BAILES from bolton
Date: 25/3/2011
Customers Rating

GREAT CUSTOMER SERVICE, FRIENDLY AND HELPFUL

Customer from Lichfield
Date: 25/3/2011
Customers Rating

Excellent. When I mistakenly ordered for a time I would be absent, you immediately delayed the dispatch without a problem.

Customer from Fetcham
Date: 25/3/2011
Customers Rating

You keep sending me emails

Customer from Midhurst
Date: 25/3/2011
Customers Rating

N/A

Alannah Hunt from Taunton
Date: 25/3/2011
Customers Rating

Excellent - responsive and efficient.

Robert Lawrence from Shifnal
Date: 25/3/2011
Customers Rating

see above

Kate Lamont from Bristol
Date: 25/3/2011
Customers Rating

you did exactly what you said you'd do, on time and at the right price.

graham bowen from knutsford
Date: 25/3/2011
Customers Rating

no problem with the service. Completely satisfied.

Customer from luton
Date: 25/3/2011
Customers Rating

after sales very good.

Customer from East Ayton
Date: 25/3/2011
Customers Rating

There was a problem with the delivery during the adverse weather, but you sorted it promptly thankyou.

Customer from scunthorpe
Date: 25/3/2011
Customers Rating

You do what you say you will do and your descriptions of products are excellent

Customer from Grimsby
Date: 25/3/2011
Customers Rating

first class service all round

Customer from Rochester
Date: 25/3/2011
Customers Rating

Received emails each step of the way from order confirmation to despatch confirmation. Good service.

Customer from Moffat
Date: 25/3/2011
Customers Rating

No

Customer from Gillingham
Date: 24/3/2011
Customers Rating

accurate & efficient

Customer from Gillingham
Date: 24/3/2011
Customers Rating

Friendly & efficient

Customer from Almondbank
Date: 24/3/2011
Customers Rating

everything was easy

Customer from Dunblane
Date: 24/3/2011
Customers Rating

No problems here

Customer from Milton Keynes
Date: 24/3/2011
Customers Rating

sure they're good but haven't had any dealings with them

LINDA REID-SMITH from SEVENOAKS
Date: 24/3/2011
Customers Rating

polite

Magaret Clelland from Crawley
Date: 24/3/2011
Customers Rating

Always pleasant and speedy delivery

Customer from Stonehouse
Date: 24/3/2011
Customers Rating

Your website is easy to use and quick to page forward.

Margaret Erskine from Edinburgh
Date: 24/3/2011
Customers Rating

not applicable

David Edwards from Littlehampton
Date: 24/3/2011
Customers Rating

apart from the delivery everything else was fine

Customer from Lechlade
Date: 24/3/2011
Customers Rating

good service

Customer from STOCKTON ON TEES
Date: 24/3/2011
Customers Rating

Very satisfied with customer service

Pamela Kirby from Liverpool
Date: 24/3/2011
Customers Rating

Everything you promised, you accomplished. Thank you.

Geoffrey Tarr from Crowborough
Date: 24/3/2011
Customers Rating

Order was shipped quickly

Mary Morgan from Huntingdon
Date: 24/3/2011
Customers Rating

Can't be beaten

JEAN TURNBULL from BURY
Date: 24/3/2011
Customers Rating

When ringing to ask about certain food the information is spot on.

Brian Lindsay from Biggar
Date: 24/3/2011
Customers Rating

Prompt and efficent - needed signed for so luckily someone was at home.

Dave Bradley from Lincoln
Date: 24/3/2011
Customers Rating

I have no complaints

Peter King from Strathdon
Date: 24/3/2011
Customers Rating

A painless experience

Randolph Copple from Heswall,
Date: 24/3/2011
Customers Rating

Nothing to complain about.

Customer from witney
Date: 24/3/2011
Customers Rating

very good service

Michele Agar from Crowthorne
Date: 24/3/2011
Customers Rating

e-mail communications quick and clear

Customer from Wakefield
Date: 24/3/2011
Customers Rating

No problems here, will continue to buy from you. Thank you.

Customer from London
Date: 24/3/2011
Customers Rating

Never had any problems.

Customer from London
Date: 24/3/2011
Customers Rating

Fast service, efficient billing, top quality product. Doesn't get better than this!

Customer from Loughton
Date: 24/3/2011
Customers Rating

I had a small problem ordering online but I was emailed promptly and the follow up phone call resolved it perfectly

Customer from Wimbledon
Date: 24/3/2011
Customers Rating

The order was processed and delivered with no problem

Andrew Dearlove from Royston
Date: 24/3/2011
Customers Rating

no issues

Stelios Koupparis from Palmers Green
Date: 24/3/2011
Customers Rating

No probelms with customer service.

Customer from Gloucester
Date: 24/3/2011
Customers Rating

Items well priced and always delivered as ordered.

Anne Byrne from Pembroke
Date: 24/3/2011
Customers Rating

Seem fine

Customer from Midhurst
Date: 24/3/2011
Customers Rating

ok

Customer from Waterlooville
Date: 24/3/2011
Customers Rating

Always kept informed.

Jean Emary from Market Rasen
Date: 24/3/2011
Customers Rating

Excellent. Helpful, pleasant and efficient. Thank you!

Peter Lane from Eastbourne
Date: 24/3/2011
Customers Rating

See below

Customer from Havant
Date: 24/3/2011
Customers Rating

Excellent.

Joyce Duffin from Studley
Date: 24/3/2011
Customers Rating

never had a problem

Customer from Honiton
Date: 24/3/2011
Customers Rating

order dealt with quickly and efficiently

Customer from Crowborough
Date: 24/3/2011
Customers Rating

Always helpful

harry barnes from sheffield
Date: 24/3/2011
Customers Rating

very good responce

ALAN MANNING from HORNCHURCH
Date: 24/3/2011
Customers Rating

Very good

John Mason from Oxford
Date: 24/3/2011
Customers Rating

everything very efficient and friendly

Customer from Cambridge
Date: 24/3/2011
Customers Rating

Customer from Droitwich Spa
Date: 24/3/2011
Customers Rating

Execellent in all ways

Irene Wallace from Leven
Date: 24/3/2011
Customers Rating

Packaging on first 2 orders was not great but much better on last order

Brian Beamish from Manchester
Date: 24/3/2011
Customers Rating

Customer from Little Staughton
Date: 24/3/2011
Customers Rating

Never had any problems

Customer from Solihull
Date: 24/3/2011
Customers Rating

feedback from time order place right through to delivery

Richard Whittall from Dulverton
Date: 24/3/2011
Customers Rating

Very efficient, very helpful and fast delivery. Product excellent quality Thank you for your personal service and your interest in customer satisfaction feedback

Denise Armstrong from Grange over Sands
Date: 24/3/2011
Customers Rating

No complaints at all - order processed without a hitch

Claire Jones from Leicester
Date: 24/3/2011
Customers Rating

Very prompt service.

Customer from Caerphilly
Date: 24/3/2011
Customers Rating

Quick response to order. No problems with delivery.

Customer from north walsham
Date: 24/3/2011
Customers Rating

always helpful

Brian Beverley from Lytham
Date: 24/3/2011
Customers Rating

Efficiently dealt with my requirements, a rarity these days.

allan cuthbertson from Kilmarnock
Date: 24/3/2011
Customers Rating

quick on answering which i dont like with most sevices they keep u waiting online u didnt

meirion pryce-jones from swansea
Date: 24/3/2011
Customers Rating

I did not contact you to complain so I assume that you have a good service.

Customer from Winchester
Date: 24/3/2011
Customers Rating

personal service

Sylvia Giannotti from Rochester
Date: 24/3/2011
Customers Rating

Brilliant service and website

DAVID WOOD from 3 fields on left towards Alferton
Date: 24/3/2011
Customers Rating

Good Organisation

carol white from bridgnorth
Date: 24/3/2011
Customers Rating

very polite and helpful

carol white from bridgnorth
Date: 24/3/2011
Customers Rating

very helpful and polite

david hawkins from lincoln
Date: 24/3/2011
Customers Rating

great alround shopping experience.

Mairwen Guard from Westbury
Date: 24/3/2011
Customers Rating

no problems

richmond Fleming from worthing
Date: 24/3/2011
Customers Rating

Prompt and courteous

KATRINE PATERSON from Dunfermline
Date: 24/3/2011
Customers Rating

Very helpful

Patricia Jowett from Coventry
Date: 24/3/2011
Customers Rating

Dealt with immediately

Valerie Hobson from Scarborough
Date: 24/3/2011
Customers Rating

Thank you for your help in delivering it to Lynn and Phil's. It makes it so much better for us.

Customer from newquay
Date: 24/3/2011
Customers Rating

never needed to get in touch with you

katie smithson-shirley from grimsby
Date: 24/3/2011
Customers Rating

Staff very helpful

Alan Russell from Harwich
Date: 24/3/2011
Customers Rating

1st class.

Customer from Callington
Date: 24/3/2011
Customers Rating

Have had no need for conversation but could not pass on question really. No problems = 5 stars anyway.

Customer from Bookham
Date: 24/3/2011
Customers Rating

Good product range and reasonable prices

Customer from bournemouth
Date: 24/3/2011
Customers Rating

excellent

Customer from Wolverhampton
Date: 24/3/2011
Customers Rating

Easy to use web site and prompt delivery.

Customer from Hungerford
Date: 24/3/2011
Customers Rating

Very prompt

Customer from Lowestoft
Date: 24/3/2011
Customers Rating

No problems with th whole prcess

Customer from Gravesend
Date: 24/3/2011
Customers Rating

Excellent service

Customer from Sleaford
Date: 24/3/2011
Customers Rating

Always kept up to date on order.

Customer from Treorci
Date: 24/3/2011
Customers Rating

Sevice was on the ball

Richard Carter from Preston
Date: 24/3/2011
Customers Rating

excellent

Mrs. O. Jinkings from COLCHESTER
Date: 24/3/2011
Customers Rating

Excellent as always.

tony hibbert from leicester
Date: 24/3/2011
Customers Rating

as above

JENNY FITZGERALD from CHINGFORD
Date: 24/3/2011
Customers Rating

Can't really comment as I had no cause to speak to anyway one, but thought I'd rate the same as the others.

Janet Duckmanton from Grimsby
Date: 24/3/2011
Customers Rating

Friendly and reliable. Always received good service. My husband collects my order on his way home from work; it's always ready and waiting exactly as promised. Good product knowledge; recently advised to try a new blend of food suitable for squirrels and chipmunks. Can't vouch for the chipmunks by its gone down a storm with the squirrels; five appeared on the first morning I used it !!!

howard matthews from gillingham
Date: 24/3/2011
Customers Rating

order on line so although that is good, no human contact

Customer from Westport,Co.Mayo
Date: 24/3/2011
Customers Rating

First class support by mail or phone. A joy to deal with!

Customer from Whetstone
Date: 24/3/2011
Customers Rating

ok

Val Duncan from Wellington
Date: 24/3/2011
Customers Rating

haven't had to use customer service yet... every order ran smoothly.

Customer from Quarry Bank
Date: 24/3/2011
Customers Rating

Quick and easy website and good service on the telephone

Customer from Skegness
Date: 24/3/2011
Customers Rating

Order placed, e-mail to acknowledge receipt, delivery the next day. Perfect.

Customer from Beaconsfield
Date: 24/3/2011
Customers Rating

You did what it said on the tin!

Olivia Matthews from Mkt. Drayton
Date: 24/3/2011
Customers Rating

I received helpful advice when I called and the assistant was polite!

Roger Pullan from Clifton
Date: 24/3/2011
Customers Rating

No problems.

Customer from Hereford
Date: 24/3/2011
Customers Rating

Great all round company....thank you to all of you !

Customer from Muswell Hill
Date: 24/3/2011
Customers Rating

Very happy with service

Customer from BOURNE END
Date: 24/3/2011
Customers Rating

Your customer service is excellent.

Jackie Mann from Lymington
Date: 24/3/2011
Customers Rating

Speedy and efficient

Customer from birmingham
Date: 24/3/2011
Customers Rating

Conscientious and fast

Customer from Birmingham
Date: 24/3/2011
Customers Rating

..........

Fiona Swinfen-Green from Morden
Date: 24/3/2011
Customers Rating

My problem with the delivery was sorted out very quickly and they rang back to make sure it had arrived.

BEE BRENNAN from EPSOM
Date: 10/2/2011
Customers Rating

HAVE BEEN MOST PLEASED EACH AND EVERY TIME I HAVE CALLED AND YOU HAVE FOUND THE CHEAPEST WAY FOR ME TO BUY FOR THE BIRDS. I DO NOT NEED OR INDEED WANT TO GO ELSEWHERE AGAIN AND IN FACT HAVE JUST PLACED MY 3 MONTHLY BULK ORDER WITH YOU AGAIN. VERY MANY THANKS - I WISH EVERYONE ELSE DEALT WITH THEIR CUSTOMERS LIKE YOU!

Deborah Stock from St Albans
Date: 16/1/2011
Customers Rating

Delivered as informed. Well packaged.

David Taylor from Kings Lynn
Date: 12/1/2011
Customers Rating

very good

Marjory Bostock from Ledbury
Date: 10/1/2011
Customers Rating

No particular reason

GAYNOR CORNES-MCNULTY from LIVERPOOL
Date: 6/1/2011
Customers Rating

THE GENTLEMAN I SPOKE TO WAS REALLY NICE AND HELPFUL

Customer from Caerphilly
Date: 29/12/2010
Customers Rating

Placing of order on line was easy and straightforward

Customer from Halifax
Date: 22/12/2010
Customers Rating

Very good. Food very well packed. I started to make another order but found the delivery charges were adding up to a lot. May email with query during Christmas holidays.

Iain Murray from Edinburgh
Date: 20/12/2010
Customers Rating

A very clear website which has been easy to use so I have never had any complaints, always getting the products I wanted

Customer from Bury St. Edmunds
Date: 19/12/2010
Customers Rating

Easy web site to order from

Martin Branson from Grimsby
Date: 19/12/2010
Customers Rating

Never had any problems .

Customer from Ipswich
Date: 18/12/2010
Customers Rating

I phoned before purchasing as had not used you before. My questions answered most satisfactorily.

Karen Jenkins from Birmingham
Date: 18/12/2010
Customers Rating

Good electronic communication.

R.F. Heales from Eastbourne
Date: 17/12/2010
Customers Rating

Best summed up as Easy to do do business with.

Customer from denbigh
Date: 17/12/2010
Customers Rating

so easy to use the website, excellent value for money and such a good delivery service. wish i had used you ages ago!

Customer from Markfield
Date: 16/12/2010
Customers Rating

You obviously care about your customers.

KATRINE PATERSON from Dunfermline
Date: 16/12/2010
Customers Rating

brilliant

Customer from Norwich
Date: 16/12/2010
Customers Rating

Good communication about progress of order and delivery time

JENNY MCKAY from GRANGE-OVER-SANDS
Date: 16/12/2010
Customers Rating

Kept in contact as to what was happening.

Gwyneth Jones from Foelgastell
Date: 15/12/2010
Customers Rating

When I queried the delay to ensure my order hadn't been misplaced, I recieved a very quick response.

Sue Wilkinson from Abingdon
Date: 15/12/2010
Customers Rating

i have never had any problems

Sue Wilkinson from Abingdon
Date: 15/12/2010
Customers Rating

never have any problems

Lynette Tuck from Pinxton
Date: 15/12/2010
Customers Rating

Good communications and answered the phone when I called

Customer from Cambridge
Date: 15/12/2010
Customers Rating

as above

stuart mcintyre from stourport on severn
Date: 15/12/2010
Customers Rating

best price - best service - nice to find a company that still does what its says it will do !

Andrew West from Reading
Date: 15/12/2010
Customers Rating

Not needed

Customer from Eastleigh
Date: 15/12/2010
Customers Rating

Overall service is great. Easy to order and prompt delivery with good quality products.

Muriel Harvey from PERTH
Date: 14/12/2010
Customers Rating

Tried to order on line had a prob with my bank card chap phoned next day helped me out had great patience Thank you.you.

Peter McCormick from Liverpool
Date: 14/12/2010
Customers Rating

Was all done by computer

Customer from Sale
Date: 14/12/2010
Customers Rating

received order within 24hrs of ordering

john sheppard from Chessington
Date: 14/12/2010
Customers Rating

You kept us informed by email & you deliverd it when you said you would which meant we did not have to hang about waiting for a van to arrive which to a customer is very important. Our son bought a washing machine & was told it would arrive between 8am & 6pm which meant he had to have a day off because they could not be more exact.The complete opposite to you.

Margaret Froud from Erith
Date: 14/12/2010
Customers Rating

Excellent and helpful

Customer from Felixstowe
Date: 14/12/2010
Customers Rating

Very pleased.

Customer from Uxbridge
Date: 14/12/2010
Customers Rating

I had a very quick response to the query I emailed.

hannah morley from tipton st john
Date: 14/12/2010
Customers Rating

had no problems with order at all

Customer from Knighton
Date: 14/12/2010
Customers Rating

Delivery was delayed by a day because of computer failure but I was informed by phone so I did not wait in. Excellent.

R W FOLLEY from GLOUCESTER
Date: 14/12/2010
Customers Rating

No complaints.

pauline saben from penzance
Date: 14/12/2010
Customers Rating

never had any problems

Customer from Horsham
Date: 14/12/2010
Customers Rating

Service was quick and efficient.

margaret lovell from isle of mull
Date: 13/12/2010
Customers Rating

Very efficient ordering system and very user friendly website. Also the best prices we could find.

Pat Winter from Glasgow
Date: 13/12/2010
Customers Rating

see above

Customer from Darlington
Date: 13/12/2010
Customers Rating

Good web sight, easy to follow.

Customer from London
Date: 13/12/2010
Customers Rating

Straightforward and easy to order - had no problems at all.

Katherine Baxter-Harris from Leicester
Date: 13/12/2010
Customers Rating

coz I was happy with it!

Customer from Northfield
Date: 13/12/2010
Customers Rating

Kept well informed via email of dispatch etc.

Gerard Garness from Cardiff
Date: 13/12/2010
Customers Rating

As above.

Kevin Allingham from Blackburn
Date: 13/12/2010
Customers Rating

When my order did not arrive on the date stated I sent an e-mail to Wild Bird Direct. I received a follow up telephone call to the e-mail which I regard as good customer service.

Anne moody from Barnetby
Date: 13/12/2010
Customers Rating

Very quick efficient and friendly service. Thank you.

William Busuttil from Heanor
Date: 13/12/2010
Customers Rating

Really good, Thanks.

graham james from gloucester
Date: 13/12/2010
Customers Rating

good customer support

Customer from Colchester
Date: 13/12/2010
Customers Rating

Fast and efficient

Customer from Wickenby
Date: 13/12/2010
Customers Rating

I have received two separate telephone calls to confirm order and delivery details - thank you.

Customer from Woolacombe
Date: 13/12/2010
Customers Rating

Fast delivery. Lovely people on the phone when i checked the safety of the peanuts. Important to you too.

Customer from Oswestry
Date: 13/12/2010
Customers Rating

Order received no problem

J L DILLAMORE from Southminster
Date: 13/12/2010
Customers Rating

Order processed very quickly and dispatched within the time scale you stated.

Patricia Scampion from Buxton
Date: 13/12/2010
Customers Rating

I've always had excellent service

Customer from Worthing
Date: 13/12/2010
Customers Rating

Orders arrive promptly

Customer from birmingham
Date: 13/12/2010
Customers Rating

web site worked well

Ian Mellor from Leek,
Date: 13/12/2010
Customers Rating

Easy to order. Good range of products in sensible sizes.

Customer from canterbury
Date: 13/12/2010
Customers Rating

Good communication.

Freda Huggins from Spalding
Date: 13/12/2010
Customers Rating

no problems with goods or order

Customer from Down St Mary
Date: 13/12/2010
Customers Rating

easy communication.

Nigel Bishop from Grimsby
Date: 13/12/2010
Customers Rating

Very helpful and pleasant staff.

Customer from London
Date: 13/12/2010
Customers Rating

I think that you give a more personal service.

Randolph Copple from Heswall,
Date: 13/12/2010
Customers Rating

No hassle order system

Customer from Doncaster
Date: 13/12/2010
Customers Rating

Easy to rder no problems with payment of delivery

Customer from derby
Date: 13/12/2010
Customers Rating

no problems at all

Customer from DAVENTRY
Date: 13/12/2010
Customers Rating

.VERY MUCH IMPRESSED WITH BOTH YOUR PRODUCTS(BIRDS LOVE THEM ALL) AND YOUR DELIVERY (VERY PROMPT) .

June Robinson from Clacton-on-Sea
Date: 13/12/2010
Customers Rating

I have never had any problem placing and paying for my orders.

Customer from kings langley
Date: 13/12/2010
Customers Rating

not had to use it so that's why it's good

Margaret Duncan from Aboyne
Date: 13/12/2010
Customers Rating

As I have had no dealings with customer service I cannot really rate it.

Darshan Singh Sahota from Heston
Date: 13/12/2010
Customers Rating

As you kept me totally informed.

robert jolly from horsham
Date: 13/12/2010
Customers Rating

the order was dispatched without delay

MARK WINDRIDGE from GRIMSBY
Date: 13/12/2010
Customers Rating

good all round

ALAN MANNING from HORNCHURCH
Date: 13/12/2010
Customers Rating

Very good

barrie wells from east tilbury
Date: 13/12/2010
Customers Rating

excellent value

barrie wells from east tilbury
Date: 13/12/2010
Customers Rating

excellent value

Roger Wallis from Hungerford
Date: 13/12/2010
Customers Rating

Excellent service. No delays

Customer from Taunton
Date: 13/12/2010
Customers Rating

very quick and efficient

Customer from Henley-on-Thames
Date: 13/12/2010
Customers Rating

Most efficient and courteous handling of my orders. Most effieient and courteous handling of my orders. Most efficiencand courteous handling of my orders.

Customer from Edinburgh
Date: 13/12/2010
Customers Rating

Everything went without a hitch

carol white from bridgnorth
Date: 13/12/2010
Customers Rating

great communication ie order info despatch details etc

Customer from Laurencekirk
Date: 13/12/2010
Customers Rating

Goods always delivered on time. Any enqueries are dealt with promply and efficiently.

Customer from llanelli
Date: 13/12/2010
Customers Rating

no complaints as to service provided

Customer from Wisbech
Date: 13/12/2010
Customers Rating

Efficient.

Christine Finch from Whetstone
Date: 13/12/2010
Customers Rating

Haven't had any direct dealing with your customer service so I can't actually give higher or lower

John Cryne from London
Date: 13/12/2010
Customers Rating

This is a combination of other two, is it not?

John Harrison from Colindale
Date: 13/12/2010
Customers Rating

Any problems or queries are always handled promptly and politely.

Robin Friend from Norwich
Date: 13/12/2010
Customers Rating

Web site a bit complex to negotiate and compare prices/sizes for a newcomer. Once gone thru whole site very good pictures help a lot.

Customer from Grange over Sands
Date: 13/12/2010
Customers Rating

good service

david hallsworth from Carlisle
Date: 13/12/2010
Customers Rating

not used

Customer from Carlisle
Date: 13/12/2010
Customers Rating

Efficient

gail hyland from wrexham
Date: 13/12/2010
Customers Rating

Efficient site and immediate response...well done

JULIE BOND from Launceston
Date: 13/12/2010
Customers Rating

EASY TO USE WEB SITE AND THE DELIVERY WAS SWIFT

Customer from Stroud
Date: 13/12/2010
Customers Rating

helpful re snow delay thanks

Andrew Guppy from Sedgefield
Date: 13/12/2010
Customers Rating

very good service

Customer from BRISTOL
Date: 13/12/2010
Customers Rating

order went smoothly

susan formby from Grimsby
Date: 13/12/2010
Customers Rating

always helpful

Stephen Chrol from Derby
Date: 13/12/2010
Customers Rating

Not had to contact you personally as yet, but if the delivery & supply is the standard to go by I need say no more.

Fiona Parkinson from Grimsby
Date: 13/12/2010
Customers Rating

Highly recommended

RONALD ALLPORT from birmingham
Date: 13/12/2010
Customers Rating

Ordering off your website was very easy and the site itself well presented with all the products information well documented.

Customer from Grimsby
Date: 13/12/2010
Customers Rating

Very good service, rang to arrange delivery and even delivered in the snow! Wil be buying again in the future.

Customer from Isle of Coll
Date: 12/12/2010
Customers Rating

Staff are always extremely helpful and orders are processed promptly. A pleasure to do business

Jane Cobb from Bucklebury
Date: 12/12/2010
Customers Rating

Kept very well updated on the progress of the order.

sue strickland from Taunton
Date: 12/12/2010
Customers Rating

Communication with you was good as was navigation around web site, ordering was easy and the goods were dispatched quickly however I would have appreciated being notified by either you or the delivery company that delivery would not be as advised.

Customer from Reading
Date: 12/12/2010
Customers Rating

Please all round - have used since and will use again

Jan Becket from Gravesend
Date: 12/12/2010
Customers Rating

Prompt, informative and efficient

Customer from Hanwell
Date: 12/12/2010
Customers Rating

no problems

Valerie Robertson from East Knoyle (Salisbury)
Date: 12/12/2010
Customers Rating

I have had very little contact but on the one occasion when I raised a query I got an immediate and very helpful call-back.

Customer from North Lancing
Date: 12/12/2010
Customers Rating

polite, friendly, did everything they could, phoned back when they said they would.

Customer from Chesham
Date: 12/12/2010
Customers Rating

Good efficient service

Drummond Forbes from Cleeve
Date: 12/12/2010
Customers Rating

Customer from Worthing
Date: 12/12/2010
Customers Rating

helpful and problem free

Sam Main from Westerham
Date: 12/12/2010
Customers Rating

see previous

Alan Williamson from Haverfordwest
Date: 12/12/2010
Customers Rating

No complaints easy to use web site very good communication re delivery dates

Customer from ulverston
Date: 12/12/2010
Customers Rating

Order processed and despatched quickly.

James Laverty from Clydebank
Date: 12/12/2010
Customers Rating

see below

Customer from Brecon
Date: 12/12/2010
Customers Rating

Stay in touch after order is sent. Works well

Customer from Petworth
Date: 12/12/2010
Customers Rating

Excellent

Customer from Skegness
Date: 12/12/2010
Customers Rating

I think delivery would have been on time if the bad weather had not upset everything so am assuming my next order will be as promised.

Catherine Baskerville from Oxford
Date: 12/12/2010
Customers Rating

Great communication via email.

Customer from Broadstone
Date: 12/12/2010
Customers Rating

Fast and efficient

J R Masters from Ferndown
Date: 12/12/2010
Customers Rating

.

Customer from Swadlincote
Date: 12/12/2010
Customers Rating

Your excellent web site, with easy ordering.

GORDON BRUCE from Dumfries
Date: 12/12/2010
Customers Rating

very good no complaints

Customer from Chesterfield
Date: 12/12/2010
Customers Rating

I have not needed to contact you as nothing has gone wrong with any delivery.

Customer from Monmouth
Date: 12/12/2010
Customers Rating

Good product and prompt service.

john costema from nottingham
Date: 12/12/2010
Customers Rating

Good communication from start to finish

Customer from Bearpark
Date: 12/12/2010
Customers Rating

Very good

Customer from CRAWLEY DOWN
Date: 12/12/2010
Customers Rating

No fault there!

W Alan Hartley from Derby
Date: 12/12/2010
Customers Rating

No grumbles

Richard Barnes from Illogan
Date: 12/12/2010
Customers Rating

easy to use system, well designrd and informative

Customer from HARROGATE
Date: 12/12/2010
Customers Rating

I was contacted in advance to check the delivery address was correct to farestall any potential problems.

Thomas McGarrity from Dundee
Date: 12/12/2010
Customers Rating

Good service and price

Customer from Southend on Sea
Date: 12/12/2010
Customers Rating

Never any problems ordering from the company

Customer from Bideford
Date: 12/12/2010
Customers Rating

Overall experience seems reasonable but unusual circumstances, so will leave judgement to another time.

Customer from London
Date: 12/12/2010
Customers Rating

The service has always been efficient.

Sheila Owen from Cardiff
Date: 12/12/2010
Customers Rating

I had no need of your CS

Customer from Derby
Date: 12/12/2010
Customers Rating

Kept informed of order being processed

Customer from beverley
Date: 12/12/2010
Customers Rating

delivery being the let down

Paul Brant from Audley
Date: 12/12/2010
Customers Rating

Easily purchased and speedily delivered

Lindsey Cooper from Scunthorpe
Date: 12/12/2010
Customers Rating

as always orders received very quickly and no problems

Christine Herbert from Stonehouse
Date: 12/12/2010
Customers Rating

Customer service not needed, website very easy to navigate.

Trevor Karslake from Barnstaple
Date: 12/12/2010
Customers Rating

we have ont had cause to conplain

Customer from Solihull
Date: 12/12/2010
Customers Rating

upto date feed back on order process

Simon Bilton from lincoln
Date: 12/12/2010
Customers Rating

See all of the above, gives me confidence in your company.

Customer from Preston
Date: 12/12/2010
Customers Rating

Customer from Hornsea
Date: 12/12/2010
Customers Rating

Always quick and efficient

Customer from Wollaton
Date: 12/12/2010
Customers Rating

I was kept in touch by the Customer Service Team, from placing my order up to the time of despatch. I was advised which day to expect the delivery and was able to track the order.

Customer from Ashtead
Date: 12/12/2010
Customers Rating

Attentive and helpful

jacqueline wells from marlborough
Date: 12/12/2010
Customers Rating

easy website, good prices

Customer from Stockport
Date: 12/12/2010
Customers Rating

Overall service and response to the order

Customer from Seaton
Date: 12/12/2010
Customers Rating

Never encountered any problems.

Customer from Longney
Date: 12/12/2010
Customers Rating

You've never let us down.

Customer from Axminster
Date: 12/12/2010
Customers Rating

Everything happened as promised

K Woodcock from Tewkesbury
Date: 12/12/2010
Customers Rating

Never had any issue when ordering

Customer from Morden
Date: 12/12/2010
Customers Rating

Always easy to deal with and helpful

Customer from Tunbridge Wells
Date: 12/12/2010
Customers Rating

See below

Customer from Woodbridge
Date: 12/12/2010
Customers Rating

Plenty of helpful e-mails regarding order and expected delivery times etc. N,B. for some reason MSN Hotmail does not like the format of your e-mails and marks them as suspicious!!

Shelley Mason from Bristol
Date: 12/12/2010
Customers Rating

Excellent, no problems at all

Customer from windsor
Date: 12/12/2010
Customers Rating

prompt replys on email

Michael Thomasson from Huddersfield
Date: 12/12/2010
Customers Rating

Nice to deal with

Customer from Middx
Date: 12/12/2010
Customers Rating

Very friendly and helpful. It is nice for someone to call back and spend time giving good advice.

Joseph WINKLE from Insch
Date: 12/12/2010
Customers Rating

Cannot find anything wrong with it

Customer from manningtree
Date: 12/12/2010
Customers Rating

good contact via email

Douglas Fisher from Dundee
Date: 12/12/2010
Customers Rating

prompt and efficient web site ordering of product

John Hampshire from Tenterden
Date: 12/12/2010
Customers Rating

Great communications

Customer from Nottingham
Date: 12/12/2010
Customers Rating

Always very quick in responding

Barbara Lee from Ashford,
Date: 12/12/2010
Customers Rating

Good

Margaret Rixon from LONDON
Date: 12/12/2010
Customers Rating

Not yet used.

Customer from Witney
Date: 12/12/2010
Customers Rating

Thankfully I hav enever had to complain so do not know what the customer service is like from that point of view, but as far as ordering and receiving goods it is excellent.

EVE SMITH from CRANBORNE, WIMBORNE
Date: 12/12/2010
Customers Rating

No problems with ordering on internet & feedback.

Customer from Redditch
Date: 12/12/2010
Customers Rating

very good

SALLY WALKER from BANBURY
Date: 12/12/2010
Customers Rating

good communication

Customer from Droitwich Spa
Date: 12/12/2010
Customers Rating

prompt answer to query.

David Harrison from Matlock
Date: 12/12/2010
Customers Rating

q

barry philbin from newmarket
Date: 12/12/2010
Customers Rating

on the ball

Ruth Hindmarsh from Birmingham
Date: 12/12/2010
Customers Rating

So far have not had any problems

Customer from Braintree
Date: 12/12/2010
Customers Rating

pleasant and helpful

Fiona Parkinson from Grimsby
Date: 12/12/2010
Customers Rating

Keep you up to date with your order

Customer from TARPORLEY
Date: 12/12/2010
Customers Rating

I had a querie with my address and the e-mail sent was answered within in minutes with a telephone call. Confirmation of the order was given with the same efficiency.

Customer from Mansfield
Date: 12/12/2010
Customers Rating

Have not had the need to use this service which is praise in itself

malcolm hay from glasgow
Date: 12/12/2010
Customers Rating

everything was perfect

Carol Dufour from Rochester
Date: 12/12/2010
Customers Rating

always helpfull

Customer from Ballymoney
Date: 12/12/2010
Customers Rating

Darren was very helpful.

Customer from Stanley
Date: 12/12/2010
Customers Rating

I haven't had to use it

Camilla Cross from Southampton
Date: 12/12/2010
Customers Rating

good communication.

Customer from Mauchline
Date: 12/12/2010
Customers Rating

Received prompt communication telling me that order had been received. Haven't really needed to contact customer service.

george leadbeater from southampton
Date: 12/12/2010
Customers Rating

Efficient and hassle free.

Maggie Kerr from Chorley
Date: 12/12/2010
Customers Rating

Always pleasant person on ond of phone - no menu to negotiate!

timothy clarke from maidstone
Date: 12/12/2010
Customers Rating

great comunications

Dennis Smith from GAINSBOROUGH
Date: 12/12/2010
Customers Rating

no problems

Janice Piggott from Thingwall
Date: 12/12/2010
Customers Rating

Very clear on computer

Customer from Belper
Date: 12/12/2010
Customers Rating

No problems

Customer from Royston
Date: 12/12/2010
Customers Rating

No problems

Customer from SHAFTESBURY
Date: 12/12/2010
Customers Rating

A good system in place for easy ordering

Barbara wilshaw from manchester
Date: 12/12/2010
Customers Rating

The fact that your policy is to follow up customers seeking their views conveys a company that is not complacent.

Customer from LINCOLN
Date: 12/12/2010
Customers Rating

I'm happy

olive campbell from kyle of lochalsh
Date: 12/12/2010
Customers Rating

phone servicce good and order always correct also internet good service

Vic Carey from Calne
Date: 12/12/2010
Customers Rating

very good

Customer from llanelli
Date: 12/12/2010
Customers Rating

Orders are dealt with promptly

Customer from Helston
Date: 12/12/2010
Customers Rating

Based on the delivery the CS must be as good.

Customer from Lechlade
Date: 12/12/2010
Customers Rating

came when said they would deliver

Ian McGlashon from Huntingdon
Date: 12/12/2010
Customers Rating

no problem ordering & evering above followed on.

Customer from MARKET DRAYTON
Date: 12/12/2010
Customers Rating

I appreciated your reply to my email in which I expressed concern that I had misnamed by Debit Card and was, therefore, unsure whether or not this would have affected my purchase.

Jeannie Cooper from Dundee
Date: 12/12/2010
Customers Rating

Kept me fully informed about order and delivery and sent a follow-up email to check all was well.

Angela Danby from Newent
Date: 12/12/2010
Customers Rating

It was good to be kept informed of approximate delivery times. It was unfortunate that we were experiencing such extreme weather but the parcel eventually arrived on the third attempt. So no complaints.

Customer from Chesham,
Date: 12/12/2010
Customers Rating

brilliant

Customer from Wellbank
Date: 12/12/2010
Customers Rating

Good Comms

Customer from Ashby
Date: 12/12/2010
Customers Rating

Didn't have to deal with them, but assume they would be good.

Customer from Birmingham
Date: 12/12/2010
Customers Rating

not had to use this facility

Customer from Pontefract
Date: 12/12/2010
Customers Rating

Always get a reply when a question is asked

Customer from Alton
Date: 12/12/2010
Customers Rating

Nice website - well laid out and easy to find what I wanted. Good range of products at competitive prices. Excellent communication.

Customer from Stratford-upon-Avon
Date: 12/12/2010
Customers Rating

Quick efficient communication.

Stewart Thompson from Nottingham
Date: 12/12/2010
Customers Rating

Excellent value for the money, delivered promptly and shipped in secure packaging.

Linda Rose from Birmingham
Date: 12/12/2010
Customers Rating

excelent srvice i have spoken on the phone and nothing is too much trouble. thank you

Joanna Smith from Waterlooville
Date: 12/12/2010
Customers Rating

Really helpful customer service always there to answer any questions and help advise on order. Brilliant.

Derrick Bewell from Thorne
Date: 12/12/2010
Customers Rating

You always chesck after dilvery that every thing is ok with an email. The websit is easy to follow

Customer from Horley
Date: 12/12/2010
Customers Rating

Helpful if I needed to contact company.

Brenda Denness from Southrey
Date: 12/12/2010
Customers Rating

Ordered on line so have not used your customer service, however I have given it a good rating in accordance with my comments above

Customer from Bedworth
Date: 12/12/2010
Customers Rating

-

Michele Agar from Crowthorne
Date: 12/12/2010
Customers Rating

Informative e-mails on progress of order

Gillian Opie from Aberystwyth
Date: 12/12/2010
Customers Rating

Courteous and helpful always responding when they say they will. A rare commodity these days!

J S Roberts from Seaford
Date: 12/12/2010
Customers Rating

John Lerwill from Birmingham
Date: 12/12/2010
Customers Rating

You clearly strive to attract custom by providing good service.

Customer from Knighton
Date: 12/12/2010
Customers Rating

Easy to use web site, prompt email re order and quick delivery.

Customer from Carlisle
Date: 12/12/2010
Customers Rating

Good product, good price, good communication and very good delivery service

Customer from bishop auckland
Date: 12/12/2010
Customers Rating

quick delivery(even in recent circumstances)

Customer from Ightham, Sevenoaks
Date: 12/12/2010
Customers Rating

Efficient

Michael Scott from Telford
Date: 15/11/2010
Customers Rating

second to none for value and service, no need to shop around any more.

William Busuttil from Heanor
Date: 12/11/2010
Customers Rating

Very helpful.

Irene Morrell from Knutsford
Date: 10/11/2010
Customers Rating

Very good company to do business with

David Jones from Bromsgrove
Date: 9/11/2010
Customers Rating

very fast delivery & communication

Customer from Hertford Heath
Date: 7/11/2010
Customers Rating

No problems with order

Margaret Hayne from Plymouth
Date: 5/11/2010
Customers Rating

Nothing bad to report as your efficiency was very good

Karen Murray from Minehead
Date: 2/11/2010
Customers Rating

It's good to ask for feedback. Products always in stock, good value, fast delivery.

Linda Watts from Lingfield
Date: 2/11/2010
Customers Rating

I had a problem finding the product I wanted and the service on the telephone was most helpful

Jo Mortimer from MINEHEAD
Date: 1/11/2010
Customers Rating

Everything I asked for

steve summerfield from derby
Date: 1/11/2010
Customers Rating

KEPT ME INFORMED

Bernard Bugler from Holme-upon-Spalding Moor
Date: 1/11/2010
Customers Rating

Really impressed with attention received following problems with first order.

Vince Gauci from Greenford
Date: 1/11/2010
Customers Rating

all ok

John Fitzgerald from Bedford
Date: 31/10/2010
Customers Rating

First class

john thomas from ringwood
Date: 31/10/2010
Customers Rating

just had no problems at all with your service,,

Jo Summers from Dorking
Date: 31/10/2010
Customers Rating

Very efficient replies to email queries - thanks again

Customer from Norwich
Date: 31/10/2010
Customers Rating

good and correct

K Woodcock from Tewkesbury
Date: 31/10/2010
Customers Rating

KEPT WELL INFORMED

Customer from Lichfield
Date: 31/10/2010
Customers Rating

I needed to delay delivery at the last minute this time. You responded immediately. No problem.

Derrick Bewell from Thorne
Date: 30/10/2010
Customers Rating

you are good or not good you are verry good

Janet Green from Spalding
Date: 30/10/2010
Customers Rating

Sorry but not much need to speak with them.

Carolyn Flanagan from Binbrook
Date: 30/10/2010
Customers Rating

I ordered on-line and, therefore, did not speak to any of your staff. I found your driver very helpful and courteous so my rating is really for him.

Jeff Sanderson from Redruth
Date: 30/10/2010
Customers Rating

No problems to date

Marian Jervis from Grimsby
Date: 30/10/2010
Customers Rating

As delivery, approachable, friendly reasonable prices and very helpful, thanks Darren

Customer from Newport
Date: 29/10/2010
Customers Rating

Simply no complaints

johanna schofield from shipton-under-wychwood
Date: 29/10/2010
Customers Rating

Excellent, easy to order on line and fast efficient delivery

Customer from Catcott
Date: 29/10/2010
Customers Rating

Items ordered delivered.

Customer from Moffat
Date: 29/10/2010
Customers Rating

Ditto above

Customer from melton mowbray
Date: 29/10/2010
Customers Rating

no need to use

Customer from Hornsea
Date: 29/10/2010
Customers Rating

Efficient and helpful.

Howard Maine from Solihull
Date: 29/10/2010
Customers Rating

In the past I have found Darren very helpfull and he gets things done.

Customer from Sudbury
Date: 29/10/2010
Customers Rating

easy website

Customer from MELTON MOWBRAY
Date: 29/10/2010
Customers Rating

SECOND ORDER SO EASY

jayne grant from looe
Date: 29/10/2010
Customers Rating

If I have to phone with a query it is answered in a polite and helpful manner.

Glynn Higgin from Burnley
Date: 29/10/2010
Customers Rating

Very polite and helpful

Customer from Swinton
Date: 29/10/2010
Customers Rating

Customer service in terms of order placing and delivery is excellent. As I have not had cause to complain, I am unable to say how you fare in this area.

Customer from Bala
Date: 29/10/2010
Customers Rating

efficient

Customer from Ebford, Exeter
Date: 29/10/2010
Customers Rating

see above

Sandra Stevenson from Linlithgow
Date: 29/10/2010
Customers Rating

easy to use website

Rosemary Johnston from Dolgellau
Date: 29/10/2010
Customers Rating

A message was left on our answer phone to say peanuts had been left in garage as requested

Anita Bendrey from Hythe
Date: 29/10/2010
Customers Rating

no problems and good delivery information

Customer from Kettering
Date: 29/10/2010
Customers Rating

Good comunication from start to finish

Customer from Hereford
Date: 29/10/2010
Customers Rating

Despatch is prompt, emails keep you informed as to the status of the order.

Customer from Dunblane
Date: 29/10/2010
Customers Rating

efficient, good communication.

William Catchpole from ipswich
Date: 29/10/2010
Customers Rating

I have never had any problems

Mrs. O. Jinkings from COLCHESTER
Date: 29/10/2010
Customers Rating

Excellent

Neil Harvey from Loughton
Date: 29/10/2010
Customers Rating

High standard of professionalism and extremelt propt service

Customer from Taunton
Date: 29/10/2010
Customers Rating

Never had a problem

Val Holley from Basingstoke
Date: 29/10/2010
Customers Rating

verey gd

Ray Gibson from Redditch,
Date: 29/10/2010
Customers Rating

Not really used but no complaints

Customer from Ruskington
Date: 29/10/2010
Customers Rating

It was all done on the internet so no contact

sue strudwick from St Albans
Date: 29/10/2010
Customers Rating

The whole order from start to finish was excellent

Steven Hills from BIDEFORD
Date: 29/10/2010
Customers Rating

Very good communications

J S Roberts from Seaford
Date: 29/10/2010
Customers Rating

You obviously care about your customers.

anthony baldock from Farnham
Date: 28/10/2010
Customers Rating

Only Internet shopping so not really used customer service

Robin Vangelder from Pinner
Date: 28/10/2010
Customers Rating

Didn't have to use (thankfully) but I'm sure it's great!

david chalmers from brecon
Date: 28/10/2010
Customers Rating

very simple and straight forward from ordering the products to checkout

alan forsyth from inverkeithing
Date: 28/10/2010
Customers Rating

Never had to use.So things must be ok

Customer from Penge
Date: 28/10/2010
Customers Rating

good

Customer from Chorley
Date: 28/10/2010
Customers Rating

the only time I have spoken with your staff I have had very positive experiences

Joan Greeley from Bolton
Date: 28/10/2010
Customers Rating

Order quickly dealt with.

Customer from Solihull
Date: 28/10/2010
Customers Rating

Good communication

malcolm stannard from milton keynes
Date: 28/10/2010
Customers Rating

because it is helpfull and friendly

Dave Bradley from Lincoln
Date: 28/10/2010
Customers Rating

Can't fault you at this moment

LINDA BLAKEMORE from COVENTRY
Date: 28/10/2010
Customers Rating

ASKING MY OPINION IS APPRECIATED

Customer from Bexhill-on-Sea
Date: 28/10/2010
Customers Rating

Great communications.

angela townsley from Aberdeen
Date: 28/10/2010
Customers Rating

Not good with computers so always phone my order in . Always get a very polite and helpful person. Makes ordering very easy.

David Cowie from Holmfirth
Date: 28/10/2010
Customers Rating

A very easy experience, no problems at all

Customer from london
Date: 28/10/2010
Customers Rating

i love your website and shopping is a joy

david perks from kinver
Date: 28/10/2010
Customers Rating

good

Customer from Weeton Barracks
Date: 28/10/2010
Customers Rating

Good website and prompt follow up.

Diana Duckenfield from Llangadog
Date: 28/10/2010
Customers Rating

couldnt ask for anything better

Customer from Ellon
Date: 28/10/2010
Customers Rating

No problems when placing order. Web site easy to use

Jeremiah Duggan from Orpington
Date: 28/10/2010
Customers Rating

Only 4 stars because I haven't had a problem yet for you to sort out.

Customer from Barton upon Humber
Date: 28/10/2010
Customers Rating

Courteous and friendly.

Customer from Ilkley
Date: 28/10/2010
Customers Rating

Great communications!

Customer from Troon
Date: 28/10/2010
Customers Rating

order dealt with quickly

Mr Robin Swabey from Bognor Regis
Date: 28/10/2010
Customers Rating

no trouble just very good service

Geoffrey Bown from Swindon
Date: 28/10/2010
Customers Rating

I was e-mailed with confirmation of order,despatch,and again for delivery time.Amazing service.

Customer from Droitwich Spa
Date: 28/10/2010
Customers Rating

no problem at any stage

Customer from Cardiff
Date: 28/10/2010
Customers Rating

I have been very pleased with your overall performance.

keven gentry from ongar
Date: 28/10/2010
Customers Rating

Great all round customer service

Ailsa Body from Crawley
Date: 28/10/2010
Customers Rating

Good automatic email correspondence so kept up to date with the status of the delivery.

Customer from Cheltenham
Date: 28/10/2010
Customers Rating

I emailed Customer Service to say well done. They immediately responded.

Joanna Smith from Waterlooville
Date: 28/10/2010
Customers Rating

Always quick to answer telephone and help with any queries or questions. Really nice friendly people.

Sally Coleman from Addlestone
Date: 28/10/2010
Customers Rating

Only ever had to contact you once when my first delivery didn't arrive because the driver couldn't find the address, but the matter was dealt with extremely quickly and efficiently.

Customer from Markfield
Date: 28/10/2010
Customers Rating

You are obviously keen to ensure your customers are satisfied.

Customer from MALDON
Date: 28/10/2010
Customers Rating

VERY SATISFACTORY

Customer from London
Date: 28/10/2010
Customers Rating

great

Christina Evison from St Ives
Date: 28/10/2010
Customers Rating

Good communication, keeping me informed throughout.

Lorna Read from Hillingdon
Date: 28/10/2010
Customers Rating

Great communication.

Philip Bradfield from Dunfermline
Date: 24/10/2010
Customers Rating

excellent (font on this page is TOO SMALL and feint

Clare Wheatley from northolt
Date: 23/10/2010
Customers Rating

The quality of the product and delivery excellence speak volumes about just how much Wild Bird Food Direct value customer service. You get emails telling you of every stage from order receipt to dispatch, to delivery hour slot. I have never had to contact you to ask where my delivery is and I value and trust you for that.

Customer from Willenhall
Date: 21/10/2010
Customers Rating

Response to my order and quality of the seed.

William Meekins from London
Date: 21/10/2010
Customers Rating

Super bird food quick despatch.

Customer from Aboyne
Date: 21/10/2010
Customers Rating

Very good

SANDRA SPENCE from GOSPORT
Date: 20/10/2010
Customers Rating

Always friendly and polite when taking order by telephone.

Customer from Newton Abbot
Date: 20/10/2010
Customers Rating

I have only used the internet and have not had reason to speak to an adviser

Customer from WOODSTOCK
Date: 19/10/2010
Customers Rating

Ffvv

Geoffrey Bown from Swindon
Date: 18/10/2010
Customers Rating

Easy to order,very fast service.

Gill Shirmer from London
Date: 18/10/2010
Customers Rating

Its so reliable

Customer from Arbroath
Date: 18/10/2010
Customers Rating

Great communication and easy transaction.

Customer from Chinnor
Date: 18/10/2010
Customers Rating

Excellent service

JANE ELVIN from CHELMSFORD
Date: 18/10/2010
Customers Rating

Never had a problem.

Customer from Berrynarbor
Date: 18/10/2010
Customers Rating

Always reliable

michael levene from london
Date: 18/10/2010
Customers Rating

Darren always available for advice and good tips

Customer from Neath
Date: 18/10/2010
Customers Rating

good delivery speed

Brenda Cossington from Newbury
Date: 18/10/2010
Customers Rating

Very good even if I have a querie it is very soon dealt with

susan hodgson from durham city
Date: 18/10/2010
Customers Rating

Excellent service - would highly recommend

Customer from Nottingham
Date: 18/10/2010
Customers Rating

Not long after the order was placed had I received an email to say when it would be delivered.

Gillian Mostyn from Bury
Date: 17/10/2010
Customers Rating

no problems

Tim Biggs from Littlehampton
Date: 17/10/2010
Customers Rating

A quick e-mail response to my order

Customer from London
Date: 17/10/2010
Customers Rating

i couldn't have coped with the huge-size sacksas advertised but you decanted them into more manageable sized bags for me, thank you - and at no extra charge

Customer from Mansfield
Date: 17/10/2010
Customers Rating

Faultless service.

Customer from CHORLEY
Date: 17/10/2010
Customers Rating

No problems ,super service and kept me informed as to where my delivery was upto

George Wood from Rochdale
Date: 17/10/2010
Customers Rating

just first class

Trevor Karslake from Barnstaple
Date: 17/10/2010
Customers Rating

You must good as i bid on have to ring you with prob

Joyce Duffin from Studley
Date: 17/10/2010
Customers Rating

no complaints

Kathryn Mowbray from Goole
Date: 16/10/2010
Customers Rating

no complaints

sally rowlands from Leeds
Date: 16/10/2010
Customers Rating

Very good, I have only spoken to them once but they were very helpful, thank you

Customer from Halifax
Date: 16/10/2010
Customers Rating

Can't fault the service

Leonard C Allbrighton from Stevenage
Date: 16/10/2010
Customers Rating

organized order quickly and despached efficiently

Customer from Southend on Sea
Date: 16/10/2010
Customers Rating

Orders dealt with very quickly.

William Ritchie from Edinburgh
Date: 16/10/2010
Customers Rating

Nothing to complain about!

Customer from South Croydon
Date: 16/10/2010
Customers Rating

Have not had to use this service however as everything else about your company is very good I would like to think your customer care is too!

Doreen Harrison from Kidderminster
Date: 16/10/2010
Customers Rating

prompt and kept informed by e mail

Elizabeth Davis from Colchester
Date: 16/10/2010
Customers Rating

hassle free prompt service

NICKI MILES from Belper
Date: 16/10/2010
Customers Rating

No problems

Valerie Robertson from East Knoyle (Salisbury)
Date: 16/10/2010
Customers Rating

I didn't have occasion to speak to anyone but the whole ordering/notification system worked faultlessly.

Customer from Knighton
Date: 16/10/2010
Customers Rating

Helpful delivery man.

Sue Little from Midhurst
Date: 16/10/2010
Customers Rating

Your website ordering system works seamlessly, so I had no need to contact customer services.

Customer from Oxford
Date: 16/10/2010
Customers Rating

Good quick service

Customer from Saffron Walden
Date: 16/10/2010
Customers Rating

No hassle

Debra Clark from Leicester
Date: 16/10/2010
Customers Rating

No problems just order and goods arrive.

P MARCHANT from Gillingham
Date: 16/10/2010
Customers Rating

no problems so far

Fiona Parkinson from Grimsby
Date: 16/10/2010
Customers Rating

100%

Fiona Parkinson from Grimsby
Date: 16/10/2010
Customers Rating

100%

Linda Gibson from Haslemere
Date: 16/10/2010
Customers Rating

excellent

Customer from Petworth
Date: 16/10/2010
Customers Rating

no complaints

Customer from Retford
Date: 16/10/2010
Customers Rating

Excellent, timely communications. Made this customer feel you really cared about the service you give, not just receiving payment.

Customer from Sowerby Bridge
Date: 16/10/2010
Customers Rating

good e mail response

Customer from Taunton
Date: 16/10/2010
Customers Rating

you obviously care about your service

Rolfe Pearce from Stafford
Date: 15/10/2010
Customers Rating

always attentive and thorough

Ian Scott from Wrangle, Boston
Date: 15/10/2010
Customers Rating

n/a as order processed without difficulty

Janet Baker from Sutton Coldfield
Date: 15/10/2010
Customers Rating

No problems

Customer from Abingdon
Date: 15/10/2010
Customers Rating

very good

Customer from STOCKTON ON TEES
Date: 15/10/2010
Customers Rating

delivery as and when promised and i like tracking facility via e-mail

Customer from Delabole
Date: 15/10/2010
Customers Rating

All as promised

Merylese Sheppard-Lewis from Abergavenny
Date: 15/10/2010
Customers Rating

Always get a follow up e-mail to make sure order has been received, great communication throughout

Customer from Sale
Date: 15/10/2010
Customers Rating

From ordering to delivery there were no problems.

Jeannie Cooper from Dundee
Date: 15/10/2010
Customers Rating

The information was correct and I have been kept informed about delivery. There is also range of options for contact if required.

Customer from Luton
Date: 15/10/2010
Customers Rating

Speedy delivery and no need to chase or telephone you.

Customer from London
Date: 15/10/2010
Customers Rating

Good website - easy to order

Customer from eastleigh
Date: 15/10/2010
Customers Rating

I have had no reason to contact your customer service dept.

Irene Morrell from Knutsford
Date: 15/10/2010
Customers Rating

Excellent will ring you if they cannot send all of the order, oder dealt with very quickly.Can't think of any

Irene Morrell from Knutsford
Date: 15/10/2010
Customers Rating

Excellent

Customer from Bedworth
Date: 15/10/2010
Customers Rating

!

Louise Marcus from Solihull
Date: 15/10/2010
Customers Rating

I haven't had any dealings directly with your customer service team but my orders have always gone through with no problems.

Customer from longniddry
Date: 15/10/2010
Customers Rating

you fulfilled the order with min of fuss

Customer from Higher Bebington
Date: 15/10/2010
Customers Rating

Good email contact

Janice Elliott from Doncaster
Date: 15/10/2010
Customers Rating

I was kept fully informed with regards to the order and delivery demonstrating the highest standards of cusrtomer service

Jayne Peachey from Arundel
Date: 15/10/2010
Customers Rating

no reason to think otherwise

Customer from Ivybridge
Date: 15/10/2010
Customers Rating

Efficiency

alex finlay from Livingston
Date: 15/10/2010
Customers Rating

didn't have any thing to say

Raymond Gott from Huddersfield
Date: 15/10/2010
Customers Rating

Almost there - website needs a bit of tweaking (see below)

Richard Carpenter from Abergavenny
Date: 15/10/2010
Customers Rating

Excellent customer service

Jane Belcher from Lymington
Date: 15/10/2010
Customers Rating

Easy to order and pay for with no problems.

Customer from Penge
Date: 15/10/2010
Customers Rating

No problems

Customer from Midhurst
Date: 15/10/2010
Customers Rating

No hitches.

Customer from Swanage
Date: 15/10/2010
Customers Rating

I haven't really tested it fully, so cannot say perfect, but at the same stime cannot fault it.

william whitaker from london
Date: 15/10/2010
Customers Rating

good communication

R W FOLLEY from GLOUCESTER
Date: 15/10/2010
Customers Rating

quite efficient ordering and delivery process - this isn't a comment on any aftger sales support though - I have no experience of that.

Daniel Hooley from Cupar
Date: 15/10/2010
Customers Rating

Delivered as promised and easy website. Thanks

Customer from immingham
Date: 15/10/2010
Customers Rating

quick response

Customer from Hillingdon
Date: 15/10/2010
Customers Rating

Fast reply to any enquiry and very helpful too.

Carol Colman from Cardiff
Date: 15/10/2010
Customers Rating

Order was dealt with quickly and I was pleased with the product.

Margaret Froud from Erith
Date: 15/10/2010
Customers Rating

No problems with ordering or delivery

lesley sturrock from rainham
Date: 15/10/2010
Customers Rating

Excellent service

Customer from
Date: 15/10/2010
Customers Rating

FAST EFFICIENT RESPONSE

simon Bourne from Dawlish
Date: 15/10/2010
Customers Rating

Great speed and super prices - I've already reccomended them to all my family.

Customer from Shoreham-by-Sea
Date: 15/10/2010
Customers Rating

very polite and helpful

Customer from Brigsley
Date: 15/10/2010
Customers Rating

Superfast delivery

Customer from Market Rasen
Date: 15/10/2010
Customers Rating

Customer Servicie is very good I can't fault it

Edward Brooks from London
Date: 15/10/2010
Customers Rating

Very well run company by the sound of things and extremely customer friendly.

Customer from Blackburn
Date: 15/10/2010
Customers Rating

efficient ordering system and website

SUSAN BAILES from bolton
Date: 15/10/2010
Customers Rating

good customer service if you need to contact them

Customer from Scarborough
Date: 15/10/2010
Customers Rating

-

Andrea Crook from Heathfield
Date: 15/10/2010
Customers Rating

I have not had to use your customer service but in view of the efficient service in every other respect I suspect that the customer service would not disappoint.

Customer from Loughborough
Date: 15/10/2010
Customers Rating

Things happened as stated without delay or concern.

Stephen Batt from Rugby
Date: 15/10/2010
Customers Rating

Good communication and delivered as promised

Colin Leo from Billericay
Date: 15/10/2010
Customers Rating

i did not use it, but you kept me in touch with the expected delivery time

Julie Sampson from Trowell
Date: 15/10/2010
Customers Rating

A very efficient service

Customer from Luton
Date: 15/10/2010
Customers Rating

Every order was traeted in the exact way

rita barnard from scunthorpe
Date: 15/10/2010
Customers Rating

really effecient and see above response.

Customer from Carnforth
Date: 15/10/2010
Customers Rating

Always friendly and helpful and will go out of your way to assist with any query.

Sheila Carter from Bourne End
Date: 15/10/2010
Customers Rating

I'm quite happy with the result of my order

Christine Duckhouuse from Walsall
Date: 15/10/2010
Customers Rating

Just couldn't ask for a better service.

Lindsey Cooper from Scunthorpe
Date: 15/10/2010
Customers Rating

As always excellent service. What more could one wish for. It's just a shame all business don't follow your principles.

Customer from Harlow
Date: 15/10/2010
Customers Rating

Perfect.

Customer from Whetstone
Date: 15/10/2010
Customers Rating

swift acknowldgement of order

Mary Lindsay from Inworth
Date: 15/10/2010
Customers Rating

No real experience, depends on how you respond to my comments!

Customer from luton
Date: 15/10/2010
Customers Rating

very good

john stanley from ashbourne
Date: 15/10/2010
Customers Rating

good in all areas.

Customer from CRAWLEY DOWN
Date: 15/10/2010
Customers Rating

All very satisfactory

Marcus Whibley from West Wickham
Date: 15/10/2010
Customers Rating

Can't fault the service, emails sent at purchase and dispatch, product dispacthed within hours of purchase.

Customer from great missenden
Date: 15/10/2010
Customers Rating

good feed back on queries except when suggested a discount as a regular customer who is loyal and spends a lot of money on your products

Susan Neech from Pinner
Date: 15/10/2010
Customers Rating

Prompt responses at all times

DAVID SILVER from BARNSLEY
Date: 15/10/2010
Customers Rating

You did your job

R Coppinger from Weymouth
Date: 15/10/2010
Customers Rating

Great

Jon TORDOFF from Belper
Date: 15/10/2010
Customers Rating

I've had no problems

ALAN WEST from BURNTWOOD
Date: 15/10/2010
Customers Rating

everything was very good

MELVIN CORNEY from SUTTON
Date: 15/10/2010
Customers Rating

YOUR SERVICE IS EXCELLENT

Customer from Carnforth
Date: 15/10/2010
Customers Rating

quick & efficient.

Customer from Kings Hill
Date: 15/10/2010
Customers Rating

Excellent service provided

Customer from Monkspath
Date: 11/10/2010
Customers Rating

Godd comms.

Customer from walthamstow
Date: 14/9/2010
Customers Rating

good communication and very helpful

Customer from Arbroath
Date: 11/9/2010
Customers Rating

Communication was great.

Sue Wilkinson from Abingdon
Date: 5/9/2010
Customers Rating

i have to say 5* as i have never had any problems

Customer from Solihull
Date: 4/9/2010
Customers Rating

I think you provide an excellent service , espesially for people like me who do not drive and are put off bulk buying,because of the weight of foodstuffs. Website is easy to use.

Customer from Knighton
Date: 4/9/2010
Customers Rating

Ease of use.

Customer from Leeds
Date: 3/9/2010
Customers Rating

Orders are promptly filled - had no reason to have to contact them so that's got to be good!

Customer from RATBY
Date: 3/9/2010
Customers Rating

Verey good

Customer from Stourbridge
Date: 3/9/2010
Customers Rating

Very good

Customer from FARINGDON
Date: 3/9/2010
Customers Rating

excellent

Robert Appleton from Worthing
Date: 2/9/2010
Customers Rating

Customer from Preston
Date: 2/9/2010
Customers Rating

Superb as always.

S Osborn Smith from Tetbury
Date: 2/9/2010
Customers Rating

Customer service is excellent & very friendly

Michael Howl from Woodstock
Date: 2/9/2010
Customers Rating

The stars tell you.

Customer from Colchester
Date: 2/9/2010
Customers Rating

Customer Service is 100%When i think of the many times I have phoned Wild bird with a problem I have always been helped.

Customer from Oving, Aylesbury
Date: 2/9/2010
Customers Rating

No problems.

Customer from Alton
Date: 2/9/2010
Customers Rating

good

Vic Carey from Calne
Date: 2/9/2010
Customers Rating

not use it yet

Jayne Rose from Ely
Date: 2/9/2010
Customers Rating

never used it

Customer from troon
Date: 2/9/2010
Customers Rating

i am happy with the service.

Customer from Ballater
Date: 2/9/2010
Customers Rating

no need to use it

Customer from Droitwich Spa
Date: 2/9/2010
Customers Rating

normal service expected from suppliers

Wendy Metcalfe from Grantham
Date: 2/9/2010
Customers Rating

Excellent setvice, no promise made that was not fulfilled. Thank you

Customer from Dunfermline
Date: 2/9/2010
Customers Rating

excellent

Jane Williams from Beaconsfield
Date: 2/9/2010
Customers Rating

Internet site clear and easy to use. Experienced no problems. Would purchase again

Customer from Halifax
Date: 2/9/2010
Customers Rating

I had a telephone call and email to say the ceramic seed feeder was not in stock and I was given a different type of seed feeder at no extra charge although it was not in the three for two offer. Very good service I will certainly order from you again.

Rex Manville from CHELMSFORD
Date: 2/9/2010
Customers Rating

See delivery service

Carol Dufour from Rochester
Date: 2/9/2010
Customers Rating

no problems

Customer from Wigton
Date: 2/9/2010
Customers Rating

Haven't had to use it but if it's like anything else it'll be great

Customer from Amersham
Date: 2/9/2010
Customers Rating

First class service

Terry Gasper from Stockport
Date: 2/9/2010
Customers Rating

couldn't ask for better service

Derek Bull from Cromer
Date: 2/9/2010
Customers Rating

As always, very efficient.

Derek Bull from Cromer
Date: 2/9/2010
Customers Rating

Efficiency.

Magaret Clelland from Crawley
Date: 2/9/2010
Customers Rating

We had a problem placing the order on the internet and received excellent customer service when I phoned.

Amanda Mooney from Chard
Date: 2/9/2010
Customers Rating

Not had any problems. I like the way you keep us informed about delivery and despatch.

Lucy Stagg from Orpington
Date: 2/9/2010
Customers Rating

Very easy to use website and great customer service

Customer from CAMBERIDGE
Date: 2/9/2010
Customers Rating

very efficient when I rang to place my order

Sylvia Stenhouse from Bearsted
Date: 2/9/2010
Customers Rating

Because they have taken on board my complaints from last time

Customer from LOWESTOFT
Date: 2/9/2010
Customers Rating

first class

Fiona Clark from Hornchurch
Date: 2/9/2010
Customers Rating

Always keep you informed at every step.

Maurice Theobald from Carmarthen
Date: 2/9/2010
Customers Rating

easy to order

Shaun Smith from Nuneaton
Date: 2/9/2010
Customers Rating

Never had a problem and have placed several orders this year.

Linda Watts from Lingfield
Date: 2/9/2010
Customers Rating

Very easy ordering system.

David WILLIAMS from Lutterworth
Date: 2/9/2010
Customers Rating

No dealings with them.

Customer from Isle of Coll
Date: 2/9/2010
Customers Rating

see above

Valerie Robertson from East Knoyle (Salisbury)
Date: 2/9/2010
Customers Rating

Didn't have any occasion to contact them, but order processing was quick and without problems.

Andrew Highton from Biggar
Date: 2/9/2010
Customers Rating

No complaints!

Wendy Bowman from Bath
Date: 27/8/2010
Customers Rating

Good communication about order and shipping.

Bernard Bugler from Holme-upon-Spalding Moor
Date: 27/8/2010
Customers Rating

As stated above, my complaint was dealt with immediately and to my complete satisfaction

Lesley Gilbert from Midhurst
Date: 26/8/2010
Customers Rating

My order was dealt with swiftly and I was kept informed of its progress.

Janet Parr from Bramley
Date: 25/8/2010
Customers Rating

I placed my order on-line and everything was most straight forward. I received an update as to when the order had been despatched and was kept informed by e-mail.

Customer from Nottingham
Date: 24/8/2010
Customers Rating

Have had no personal contact so cannot give top marks in thisinstance.

Peter Arnold from Seaton
Date: 24/8/2010
Customers Rating

You seem to care

Customer from Huntingdon
Date: 24/8/2010
Customers Rating

Good communication and infomation

leonard jeffries from London
Date: 24/8/2010
Customers Rating

delivery when asked for very helpful

Jean Maleary from Clacton on Sea
Date: 23/8/2010
Customers Rating

Always helpful with any queries I might have and an immediate response

Customer from shortstown
Date: 23/8/2010
Customers Rating

very happy they sorted order so quick

Customer from Mansfield
Date: 23/8/2010
Customers Rating

Trouble free purchase

Customer from Sudbury
Date: 23/8/2010
Customers Rating

The website was easy to use resulting in a fast efficient service

Customer from liverpool
Date: 23/8/2010
Customers Rating

Excellent telephone manner and very helpful.

Joyce Duffin from Studley
Date: 23/8/2010
Customers Rating

very efficient

Carolyn Marshall from Edinburgh
Date: 23/8/2010
Customers Rating

Had no cause to contact customer services, but all information sent out has been excellent

Customer from Perth
Date: 23/8/2010
Customers Rating

Instant email confirming order and delivery schedule.

James McCummiskey from Wraysbury
Date: 23/8/2010
Customers Rating

Good followup with this survey

HELEN SARDANO from Epsom
Date: 23/8/2010
Customers Rating

GOOD THAT YOU DO FOLLOW UP AND IS NOT TOO LONGWINDED LIKE MANY

Kate Moon from Midhurst
Date: 23/8/2010
Customers Rating

a problem with a previous order was sorted out efficiently and quickly by darren and i was not charge delivery on my next order as a goodwill gesture - superb customer service!

Maggie Kerr from Chorley
Date: 23/8/2010
Customers Rating

Pleasant to talk to!

Customer from Cumbernauld
Date: 23/8/2010
Customers Rating

FIrst class. You can track your parcel, which is very helpful.

Customer from BASINGSTOKE
Date: 22/8/2010
Customers Rating

very good ,well done

Customer from Bristol
Date: 22/8/2010
Customers Rating

Once again a perfect customer service, helpful when ordering & delivery.

Julie Hayes from Cheltenham
Date: 22/8/2010
Customers Rating

easy to order

Customer from Greenhithe
Date: 22/8/2010
Customers Rating

good communication and overall great service

Tanya Lord-Wilson from Edinburgh
Date: 22/8/2010
Customers Rating

no problem everything on time

Chantal Bristow from Dudley
Date: 22/8/2010
Customers Rating

I needed some extra which I had forgotten to order with my dried worms and that was easy over the telephone too.

valerie Skinner from Bath
Date: 22/8/2010
Customers Rating

I didn't have cause to use.

philip hibbert from swindon
Date: 22/8/2010
Customers Rating

very pleased with the service and that you took the time to inquire to see if we received the goods

Roy Gill from Burton Bradstock
Date: 22/8/2010
Customers Rating

Prompt service and good quality seed, will use wild bird direct again.

Leah Bywater from Llandrindod Wells
Date: 22/8/2010
Customers Rating

Fantastic service, will use again for other products

Diane Fosberry from South Norwood
Date: 22/8/2010
Customers Rating

No direct contact but e contact good

Customer from Exmouth
Date: 22/8/2010
Customers Rating

Not had any problems

R.Jon. Robinson from Mold
Date: 22/8/2010
Customers Rating

no complaints

Michael Pitt from Axminster
Date: 22/8/2010
Customers Rating

simple to order

Trevor Karslake from Barnstaple
Date: 22/8/2010
Customers Rating

we did not have to contact them so in my eyes they did well

Linda Rose from Birmingham
Date: 22/8/2010
Customers Rating

I have found politenes and very helpful. very please.

David Filby from Colchester
Date: 22/8/2010
Customers Rating

You send the order out fast and let me know dates and times.

PHILIP WRIGHT from STOCKPORT
Date: 22/8/2010
Customers Rating

good customer care

howard matthews from gillingham
Date: 22/8/2010
Customers Rating

Only used the computer

Ian Fletcher from Leven
Date: 21/8/2010
Customers Rating

friendly professional and fast, it's good when customers feel wanted

Customer from Wirral
Date: 21/8/2010
Customers Rating

second to none.

George Thompson from Great Grimsby
Date: 21/8/2010
Customers Rating

very good indeed,had to change order and this was done with no complaints including free dly

Customer from Isle of Coll
Date: 21/8/2010
Customers Rating

excellent

Customer from Isle of Coll
Date: 21/8/2010
Customers Rating

excellent customer service - extremely helpful staff.

Customer from Kilmacolm
Date: 21/8/2010
Customers Rating

all fine

Bernard Welchman from Paignton
Date: 21/8/2010
Customers Rating

Had no contact or problems so cannot give a proper rating

rita barnard from scunthorpe
Date: 21/8/2010
Customers Rating

excellent communication by email

Customer from Broxbourne
Date: 21/8/2010
Customers Rating

Web site well laid out. Ordering process easy and fast delivery.

Customer from CARDIFF
Date: 21/8/2010
Customers Rating

Always polite

Customer from Lowestoft,
Date: 21/8/2010
Customers Rating

So far so good.I

Mary Gilchrist from Edinburgh
Date: 21/8/2010
Customers Rating

Very satisfactory.

James Gallaher from Godalming
Date: 21/8/2010
Customers Rating

Have not had to contact you

W Alan Hartley from Derby
Date: 21/8/2010
Customers Rating

How do you complain about thing when they are good

Customer from SUTTON COLDFIELD
Date: 21/8/2010
Customers Rating

Friendly, willing to help

Carl Norman from Welwyn
Date: 21/8/2010
Customers Rating

Good communication

Doreen Patch from Ilford
Date: 21/8/2010
Customers Rating

Friendly and efficient..

judith garnsworthy from bedworth
Date: 21/8/2010
Customers Rating

easy to order online and prompt delivery times given the dleivery service website was useful to try and find information the product was well packaged although not too difficult to open and deal with

Beatrice Claire Potter from Midhurst
Date: 21/8/2010
Customers Rating

Helpful and fast.

Customer from Rayleigh
Date: 21/8/2010
Customers Rating

No problems, easy to order

lorraine Ellis from Totnes
Date: 21/8/2010
Customers Rating

surprised to be given a time, even though i had to cancel ( due to no one home to sign) a new appointment slot was very quickly available,

Customer from Brixham
Date: 21/8/2010
Customers Rating

efficient service

Joyce B Roberts. from glossop
Date: 21/8/2010
Customers Rating

ordering was quick and easy

VICKY SMITH from Builth Wells
Date: 21/8/2010
Customers Rating

a service that keeps it's customers well informed through all the stages of the buying and delivery process.

Deborah Wiltshire from Crawley
Date: 21/8/2010
Customers Rating

Faultless

DEBRA PALMER from NOTTINGHAM
Date: 21/8/2010
Customers Rating

Graham was very friendly and informative

Brian Beamish from Manchester
Date: 21/8/2010
Customers Rating

Top quality. When I had a problem with the internet, they went out of their way to be really friendly and helpfull.

JANE READE from AYLESBURY
Date: 21/8/2010
Customers Rating

Easy to deal with

Fiona Parkinson from Grimsby
Date: 21/8/2010
Customers Rating

100% friendly and excellent service

Lesley Billings from Haywards Heath
Date: 21/8/2010
Customers Rating

The service you provide is exellent.

Anna Slipper from Chichester
Date: 21/8/2010
Customers Rating

No quibbles you just got on and didthe order.

Meryl Coe from Okehampton
Date: 21/8/2010
Customers Rating

Very efficient & helpful.

Lyn Andrews from Watford
Date: 21/8/2010
Customers Rating

Kept informed of order and delivery

Mrs. O. Jinkings from COLCHESTER
Date: 21/8/2010
Customers Rating

Received anb apology from Darren for the burst bag of pellets and the offer of a free replacement bag when I next place an order.

Customer from Southampton
Date: 21/8/2010
Customers Rating

Good quality service with no problems.

JANET MOSLEY from MANCHESTER
Date: 21/8/2010
Customers Rating

Great company to deal with, have used before and will definatley use again.

Customer from Milton Keynes
Date: 21/8/2010
Customers Rating

always polite.

Malcolm Lawrie from Solihull
Date: 21/8/2010
Customers Rating

Excellent

CHRISTINA COOK from CHATHAM
Date: 21/8/2010
Customers Rating

KEPT INFORMED OF EXPECTED DELIVEY

Customer from Whetstone
Date: 21/8/2010
Customers Rating

quick service

paul regan from Plymouth
Date: 21/8/2010
Customers Rating

I have had no reason to contact,delivery and products very good

David Leighton from Stafford
Date: 21/8/2010
Customers Rating

order-conformation and delivery-information e-mails are very prompt.

Kevin Vinson from Brigsley
Date: 21/8/2010
Customers Rating

Great service, great product will definately reorder again

Andrew Bell from Paulerspury
Date: 21/8/2010
Customers Rating

Great service as always

Customer from Marsh Gibbon
Date: 21/8/2010
Customers Rating

Prompt turnaround of order.

GERALD SELBIE from newton aycliffe
Date: 21/8/2010
Customers Rating

Not needed to use them

Customer from Berrynarbor
Date: 21/8/2010
Customers Rating

Totally reasonable service received

Customer from Apse Heath,
Date: 21/8/2010
Customers Rating

Good communication

Keith Ryan from Boughton
Date: 21/8/2010
Customers Rating

Only contacted once but very helpful.

Ian Jones from Stoke-on-Trent
Date: 21/8/2010
Customers Rating

No problems

Camilla Cross from Southampton
Date: 21/8/2010
Customers Rating

See above

Ian Howford from Sheffield
Date: 8/8/2010
Customers Rating

Above

Customer from CROWLAND
Date: 2/8/2010
Customers Rating

product dilivered

Claire Gilbert from BIDEFORD
Date: 2/8/2010
Customers Rating

.

Customer from Dartford
Date: 29/7/2010
Customers Rating

Return call made to message enquiry left and all information given was matched by service

sian todd from southwick
Date: 29/7/2010
Customers Rating

your staff are always very knowledgeable and helpful

Robert McFarlane from Accrington
Date: 28/7/2010
Customers Rating

A good and efficient service

Andrew Ball from Bicester
Date: 28/7/2010
Customers Rating

kept me informed of order progress

Edwin LAKE from ALNWICK
Date: 27/7/2010
Customers Rating

A good range of interestin products is maintained on the website

Carol Osborne from Grimsby
Date: 27/7/2010
Customers Rating

del on arranged time and place and ease of ordering on telephone

richard evans from truro
Date: 27/7/2010
Customers Rating

i did not have to call anyone

Customer from Walthamstow
Date: 26/7/2010
Customers Rating

efficient and good value

Philip Bradfield from Dunfermline
Date: 26/7/2010
Customers Rating

very courteous and efficient

Elizabeth Batten from Salisbury
Date: 26/7/2010
Customers Rating

Customer service is very good, I know when my order's on its way

Sheila Rowe from Tintagel
Date: 26/7/2010
Customers Rating

As above

Lorraine Revie from Cumbernauld
Date: 26/7/2010
Customers Rating

I have been kept informed every step of the way from placing my order to tracking it.

susan bolton from warrington
Date: 25/7/2010
Customers Rating

I have not had the need to speak to your customer service

William Evans from Milnthorpe
Date: 25/7/2010
Customers Rating

Excellent - had a part order that wasn't delivered - dealt with with no problem

angela townsley from Aberdeen
Date: 25/7/2010
Customers Rating

always helpful

Alan Russell from Harwich
Date: 25/7/2010
Customers Rating

The best

Ian Gurney from Barnsley
Date: 24/7/2010
Customers Rating

Excellent

Stuart Brockbank from Chester
Date: 24/7/2010
Customers Rating

Please see above

michael levene from london
Date: 24/7/2010
Customers Rating

The boss man is always at the end of the telephone with good advice

isabel wilson from kings langley
Date: 24/7/2010
Customers Rating

Haven't had to use customer service as everything has been 100%

Customer from by montrose
Date: 24/7/2010
Customers Rating

a good dervice

Customer from Barnsley
Date: 24/7/2010
Customers Rating

not sure I have never had to deal with your customes services, but if the rest is to go by then I stand by my rating.

Linda Gibson from Haslemere
Date: 24/7/2010
Customers Rating

For the same reasons as delivery service.

Customer from scunthorpe
Date: 24/7/2010
Customers Rating

really good confirmation email system

Glenn Kerfoot from Chorley
Date: 24/7/2010
Customers Rating

Deliveries always correct Not had any shortages hence 5 star - Great service.

Geoffrey HALE from Droitwich Spa
Date: 24/7/2010
Customers Rating

EFFICIENT SERVICE

Customer from kettering
Date: 24/7/2010
Customers Rating

Superb comms

Customer from Westcliff on Sea
Date: 23/7/2010
Customers Rating

Well the birds are not complaining, cannot fault service.

Fiona Parkinson from Grimsby
Date: 23/7/2010
Customers Rating

100% for service, can't fault them

June Robinson from Clacton-on-Sea
Date: 23/7/2010
Customers Rating

We could not fault the service given by your company. Every aspect of our order was dealt with extremely well.We would have no hesitation in ordering from you again.

Frederick Keith Pilkington from Dunblane
Date: 23/7/2010
Customers Rating

Didn't use on a personal level but e mail communication was 1st class

Customer from Leeds
Date: 23/7/2010
Customers Rating

easy to use web site

Customer from Lapworth, Solihull
Date: 23/7/2010
Customers Rating

Only had dealings via internet so cannot comment

Customer from Bristol
Date: 23/7/2010
Customers Rating

Ordering very easy. No hassle.

Randolph Copple from Heswall,
Date: 23/7/2010
Customers Rating

Un-fussy web site

william wallace from banbridge
Date: 23/7/2010
Customers Rating

no hassle just order it and it arrives next day well packaged

brenda brown from orpington
Date: 23/7/2010
Customers Rating

easy web site and quick service

sonia parry from Anglesey
Date: 23/7/2010
Customers Rating

very pleased with everything.

Magaret Clelland from Crawley
Date: 23/7/2010
Customers Rating

Easy to order, fast delivery, good products

Customer from Cambridge
Date: 23/7/2010
Customers Rating

Recieved e-mails informing me of the progress of my order, etc.

Customer from Broxbourne
Date: 23/7/2010
Customers Rating

Easy ordering, easy delivery.

Vincent Jordan from Belfast
Date: 23/7/2010
Customers Rating

Good service and very good products

Customer from southampton
Date: 23/7/2010
Customers Rating

good communications throughout

Customer from Swinton
Date: 23/7/2010
Customers Rating

Customer service in terms of easy of ordering, product range, packing and delivery - excellent. Have not had cause to contact you with regards to any order.

joan macrae from gairloch
Date: 23/7/2010
Customers Rating

As I did not have to contact customer service can not really comment. but as the other services was excellent, I am sure the customer service would be.

Marilyn Mellor from Malvern
Date: 23/7/2010
Customers Rating

no problems at all with the ordering on the internet. Very easy

Customer from london
Date: 23/7/2010
Customers Rating

simple to order and efficient service

Customer from Halstead
Date: 23/7/2010
Customers Rating

Not have need to contact customer service to date but ordering through website is painless.

Janet Clark from HEMEL HEMPSTEAD
Date: 23/7/2010
Customers Rating

Havent had direct dealings - but judging by efficiency of web service - I doubt I would be disappointed.

Customer from Bristol
Date: 23/7/2010
Customers Rating

n/a

Brenda Cossington from Newbury
Date: 23/7/2010
Customers Rating

You are a five star service and we do appreciate it

Katherine Lambart from London
Date: 23/7/2010
Customers Rating

Almost too good!

Jonathan Courtney from Uphall
Date: 23/7/2010
Customers Rating

No complaints

ESME BAINBRIDGE from Seascale
Date: 23/7/2010
Customers Rating

Absolutely excellent both in order confirmation & follow up on delivery.

Sue Wood from Ashford
Date: 23/7/2010
Customers Rating

Good value and reliable service

Customer from Bala
Date: 23/7/2010
Customers Rating

efficient, regular emails.

Customer from Ipswich
Date: 23/7/2010
Customers Rating

everything went smootly with my order

Customer from Porthcawl
Date: 23/7/2010
Customers Rating

Prompt, efficient, reasonable prices.

Ian Mclean from London
Date: 23/7/2010
Customers Rating

As above

Customer from Kirkby-in-Ashfield
Date: 7/7/2010
Customers Rating

Cannot fault

Customer from Edinburgh
Date: 5/7/2010
Customers Rating

Easy to use website and quick service.

Customer from Bognor Regis
Date: 4/7/2010
Customers Rating

only dealt via internet but good website.

Gwyneth Jones from Foelgastell
Date: 4/7/2010
Customers Rating

Left message as to where to leave box and always followed

Mac Harrison from Preston
Date: 3/7/2010
Customers Rating

Did 3 stars because it's in the middle!!! Never needed them yet so I can't comment.

jane watson from MORLEY
Date: 2/7/2010
Customers Rating

good communication, keeping me infoormed of my order status

Lynda Richens from Nailsworth
Date: 2/7/2010
Customers Rating

No problem with keeping mw in touch with the delivery date

Customer from york
Date: 2/7/2010
Customers Rating

your product and delivery service was first rate so I had no need to contact you, but I am sure your customer servicre is of the same high standard.

Customer from KNARESBOROUGH
Date: 1/7/2010
Customers Rating

For the quality of bird food and the quickness in delivery.

Kishor Buch from Hounslow
Date: 1/7/2010
Customers Rating

I was kept informed after placing the order. will again and again !! Thank you for your excellent customer service

Geoffrey White from Bicester
Date: 1/7/2010
Customers Rating

Good delivery information

Sylvia Stenhouse from Bearsted
Date: 1/7/2010
Customers Rating

Difficult to rate customer service when I always order vi email.

ALAN MANNING from HORNCHURCH
Date: 30/6/2010
Customers Rating

Very polite and efficient

linda peters from hayle
Date: 30/6/2010
Customers Rating

realy good communication all the way , pleasure dealing with you

Customer from Petworth
Date: 30/6/2010
Customers Rating

Excellent service, easy to follow ordering process; competative prices.

Customer from immingham
Date: 30/6/2010
Customers Rating

wanted to phone you and could not

Harry Chapman from Swanley
Date: 30/6/2010
Customers Rating

With good value food and fast delivery it was not really necessary to use this service

forbes gray from Aboyne
Date: 30/6/2010
Customers Rating

Everything arrived as they said

Customer from Southam
Date: 30/6/2010
Customers Rating

Kept me informed of the purchase tracking process.

Susan Stokes from Rugeley
Date: 30/6/2010
Customers Rating

Quick response to order, goods as described, good price.

Customer from Enfield
Date: 30/6/2010
Customers Rating

Very helpful.

Sharon Longley from Plymouth
Date: 30/6/2010
Customers Rating

Supports all my needs

Customer from Cromer
Date: 30/6/2010
Customers Rating

Excellent.

Sharon Crump from Kent
Date: 30/6/2010
Customers Rating

Good Comms, always get emails, etc. to inform me the order place, on its way, etc. Brilliant

ANDREW BEATTIE from ACHNASHEEN
Date: 30/6/2010
Customers Rating

very efficient

Mark Fegan from Kenninghall
Date: 29/6/2010
Customers Rating

As I order by phone these days, I'm in on the ground floor chatting , always a pleasant experience

Customer from DUNFERMLINE
Date: 29/6/2010
Customers Rating

Order processed quickly.

Customer from Clifton
Date: 29/6/2010
Customers Rating

Staff very helpful, ordering product was easy and efficient.

PAUL BEEFORTH from REDCAR
Date: 29/6/2010
Customers Rating

excellent communications right up to delivery , service outstanding , best I have ever come across

Edward Andrew from Barnsley
Date: 29/6/2010
Customers Rating

nice service

Customer from Loughton
Date: 29/6/2010
Customers Rating

your speed and efficiency in handling this order was first rate.

Customer from birmingham
Date: 29/6/2010
Customers Rating

aways helpful

David Powis from Shrewsbury
Date: 29/6/2010
Customers Rating

Very good

stuart hillyard from widnes
Date: 29/6/2010
Customers Rating

I have had absolutely no problems with any of my orders, therefore very satisfied.

Marguerite Jill Dodgson from Bromsgrove
Date: 29/6/2010
Customers Rating

Your web site is easy to use and no problems.

Customer from Glossop
Date: 29/6/2010
Customers Rating

Good service, at good prices, with fast delivery.

John Tottle from Bristol
Date: 29/6/2010
Customers Rating

Very good and most helpful when I called you

Zoe Littlewood from Grimsby
Date: 29/6/2010
Customers Rating

had to email to get code for free delivery and was promptly responded to with further info.

Shielah Foulger from Bolton
Date: 29/6/2010
Customers Rating

Because I was concerned about the delivery time I contacted your company. I especially like the fact that there is a telephone number as well as an email address even though there was no-one able to answer the 'phone at the time. My query was answered quickly, (before the due delivery date and time) and I was reassured.

Customer from WAKEFIELD
Date: 29/6/2010
Customers Rating

because the man at the other end of the phone was extremely helpful and very patient, and went through all the procedure with me

Customer from Upper Holloway
Date: 29/6/2010
Customers Rating

very good

ANN VARLEY from MANCHESTER
Date: 29/6/2010
Customers Rating

EXCELLENT.

David Hespin from Garthorpe
Date: 29/6/2010
Customers Rating

nothing was too much trouble

Stephen Burniston from Leeds
Date: 29/6/2010
Customers Rating

I appreciated an e-mail advising of a cheaper alternative to my order but thought I had missed out when my order was despatched before it was amended. I did however receive a retrospective discount which was great.

Ernest Walker from Pontefract
Date: 29/6/2010
Customers Rating

Good advice when asked

Julie Gibson from Whitby
Date: 29/6/2010
Customers Rating

always in good communication

Jacquie Rayner from Atherstone
Date: 29/6/2010
Customers Rating

Excellent - any communication has been polite and any queries have been dealt with satisfactorily.

Customer from Bradford on Avon
Date: 29/6/2010
Customers Rating

Its an electronic comunication not sure how to rate it

Customer from Ivybridge
Date: 29/6/2010
Customers Rating

An Email was sent to say when it would be delivered and also a confiramation of the order very inforamative.

John hendry from twickenham
Date: 29/6/2010
Customers Rating

cant fault product and service

Customer from Boughton
Date: 29/6/2010
Customers Rating

Never had the need to use them but I am sure they would be excellent.

W Alan Hartley from Derby
Date: 29/6/2010
Customers Rating

If you find nothing wrong how can you critisise. Unless you can't spell ?

Peter Wanless from Gravesend
Date: 29/6/2010
Customers Rating

no reason

Pearl Watson from Trelawnyd
Date: 29/6/2010
Customers Rating

Order was received next day

Cathie McKenzie from Beaconsfield
Date: 29/6/2010
Customers Rating

very helpful and friendly discussion with person

Customer from Penzance
Date: 29/6/2010
Customers Rating

easy web site

Emily Jones from London
Date: 29/6/2010
Customers Rating

very helpful with telephone query

Linda Rose from Birmingham
Date: 29/6/2010
Customers Rating

first class

Customer from North Berwick
Date: 29/6/2010
Customers Rating

Order arrived quickly

Peter Leigh from Chelmsford
Date: 29/6/2010
Customers Rating

Never had a problem

Eric Wimbles from Scunthorpe
Date: 29/6/2010
Customers Rating

It seems to be a perfect supplier/customer relationship

Joseph Mutty from Melbourn
Date: 29/6/2010
Customers Rating

Good

david williams from camborne
Date: 29/6/2010
Customers Rating

excellant from start to receiving my order

Customer from London
Date: 29/6/2010
Customers Rating

no problems at all

Irene Morrell from Knutsford
Date: 29/6/2010
Customers Rating

They managed to condense my order into one therefore saving on postage.

Diane Fosberry from South Norwood
Date: 29/6/2010
Customers Rating

order processed quickly

Irene Morrell from Knutsford
Date: 29/6/2010
Customers Rating

The customer service team managed to put two orders into one parcel saving me money on postage.

Customer from Dunfermline
Date: 29/6/2010
Customers Rating

superb

Anne Rogers from Oving, Aylesbury
Date: 29/6/2010
Customers Rating

No complaints.

Jane Mills from Wragby,
Date: 29/6/2010
Customers Rating

When there is nothing to complain about what other rating can you give for a quick & friendly service but 5 star.

Customer from Nr Dymock
Date: 29/6/2010
Customers Rating

I haven't actually dealt with customer services yet but the great service does come under customer services I guess which is why I rated a 4.

Customer from Belvedere
Date: 29/6/2010
Customers Rating

easy website to order from and fast delivery

Customer from Market Rasen
Date: 29/6/2010
Customers Rating

You contacted me to ask whether I needed any more seed etc, and stated when you would be in my area.

Linda Galloway from Huntingdon
Date: 29/6/2010
Customers Rating

Speedy dispatch

Alan Russell from Harwich
Date: 29/6/2010
Customers Rating

Polite and efficient.

Customer from Newbury
Date: 29/6/2010
Customers Rating

Excellent

Customer from Luton
Date: 29/6/2010
Customers Rating

Easy, problem-free purchase

Customer from London
Date: 29/6/2010
Customers Rating

No reason to think otherwise

CHRIS GILLMAN from HEMPSTEAD
Date: 29/6/2010
Customers Rating

persistant

Customer from Hillingdon
Date: 29/6/2010
Customers Rating

When I raised a question about a previous delivery, my query was dealt with quickly and courteously.

Lawrence Glynn from Manchester
Date: 29/6/2010
Customers Rating

Always available for help and advice

Malcolm Lawrie from Solihull
Date: 29/6/2010
Customers Rating

A member of your staff phoned my up stating that there was a minor problem (my fault) with my order and this was sorted out very quickly over the phone.

hermione corbett from winsford
Date: 29/6/2010
Customers Rating

Always very helpful and seemed to take that bit extra trouble for you. Very pleased with customer service.

Hazel Day from Rickmansworth
Date: 27/6/2010
Customers Rating

Quick response to any queries

Salli Deighton from West Hallam
Date: 25/6/2010
Customers Rating

could not get hrough on website to order, but customer services via phone very helpful

janet baker from derby
Date: 24/6/2010
Customers Rating

again a very good service

michelle feebery from eastleigh
Date: 22/6/2010
Customers Rating

Only let down is the cost of delivery.

Customer from Haslemere
Date: 20/6/2010
Customers Rating

Excellent plus ease of ordering

Sue Little from Midhurst
Date: 19/6/2010
Customers Rating

I didn't contact you as I ordered online. But I did email you afterwards to say how happy I was with my order, and no one bothered to respond. It would have been nice to have had my email acknowledged.

Alexander Fraser from Northwich
Date: 19/6/2010
Customers Rating

not needed to call customer service, but website easy to use

Customer from Waterlooville
Date: 19/6/2010
Customers Rating

Never had cause to complain

Customer from Birmingham
Date: 18/6/2010
Customers Rating

product came - didn't really need to deal with C/S

Customer from winchester
Date: 18/6/2010
Customers Rating

just good

Customer from Battisford
Date: 18/6/2010
Customers Rating

Your site is very easy to use. Have had no problems, so no need to access customer service.

leonard jeffries from London
Date: 18/6/2010
Customers Rating

second to none , total best all round service ive received

Brian Taylor from Grimsby
Date: 17/6/2010
Customers Rating

A company that considers the needs of the customer is a five star company.

Customer from Derby
Date: 17/6/2010
Customers Rating

This is the first time I have used your company and I am very satisfied with the service. Your web page is clear and easy to use and customer information as to the ordering and delivery helpful.

J R Masters from Ferndown
Date: 17/6/2010
Customers Rating

Good

Customer from troon
Date: 17/6/2010
Customers Rating

the product arrived quickly, the web site is easy to use.

Customer from Arbroath
Date: 17/6/2010
Customers Rating

Smooth, easy transaction, prompt delivery and the perfect seed.

Customer from weston-super-mare
Date: 17/6/2010
Customers Rating

Because the Company is on the BALL.

Brenda Cossington from Newbury
Date: 17/6/2010
Customers Rating

Brilliant and very pleasant even if ordered on line

jayne grant from looe
Date: 16/6/2010
Customers Rating

quick and easy to order and if I have any problems can always speak to someone

Customer from Solihull
Date: 16/6/2010
Customers Rating

Very good and staff very helpful

Eric Wimbles from Scunthorpe
Date: 16/6/2010
Customers Rating

A very good product delivered with predetermined and accurate delivery at an affordable price. What more could a customer want..

SANDRA SPENCE from GOSPORT
Date: 16/6/2010
Customers Rating

Can't fault the service - thank you.

Barb Johnson from Aylesford
Date: 16/6/2010
Customers Rating

excellent service

Carol Dufour from Rochester
Date: 16/6/2010
Customers Rating

No complaints

John Osborn from Wellingborough
Date: 16/6/2010
Customers Rating

efficient service

John Weeden from Grimsby
Date: 16/6/2010
Customers Rating

HELPFUL ADVICE

Elizabeth Harri from Woking
Date: 16/6/2010
Customers Rating

Great service and worms! I will use you in future

Roger Faithfull from Basingstoke
Date: 16/6/2010
Customers Rating

Orders delt with promptly and dispatched straight away.

Customer from Accrington
Date: 16/6/2010
Customers Rating

conact and ordering straightforward

Joseph Simpson from Rochdale
Date: 16/6/2010
Customers Rating

supplied my order as orderd, arrived on time, packed well. Thank you , i will be using you again

Customer from HORNCHURCH
Date: 16/6/2010
Customers Rating

Very polite and friendly and I am amazed as to how every time I call how you know who I am before I even speak. Provided the prices stay keen you have my custom for life. Regards Allan F. Manning

Customer from Bournemouth
Date: 16/6/2010
Customers Rating

Easy web site

CHRISTINA COOK from CHATHAM
Date: 16/6/2010
Customers Rating

EASY TO USE WEB SITE. KEPT INFORMED ABOUT ORDER.

Customer from barnsley
Date: 16/6/2010
Customers Rating

excellent

jennie barber from stroud
Date: 16/6/2010
Customers Rating

a

Robert Rolle from Southampton
Date: 16/6/2010
Customers Rating

Never spoke to anyone, website easy to use.

Ian Pegg from Beverley
Date: 15/6/2010
Customers Rating

The gentleman who answered my phone call was most helpful in eplaining the options available for payment.

Diana Davies from Penyffordd, Holywell
Date: 15/6/2010
Customers Rating

I have not had any problems with your service.

Jennifer Fulcher from Huddersfield
Date: 15/6/2010
Customers Rating

Informative emails.

Customer from Hertford
Date: 15/6/2010
Customers Rating

I was kept informed of the status of my order.

Customer from Gillingham
Date: 15/6/2010
Customers Rating

Order processed very quickly

Customer from Milton Keynes
Date: 15/6/2010
Customers Rating

polite and helpful

Barbara Reid from Newcastle upon Tyne
Date: 15/6/2010
Customers Rating

Rang aout a change in order, sorted.

David Smith from Presteigne
Date: 15/6/2010
Customers Rating

Extremely helpful

Customer from Tonbridge
Date: 15/6/2010
Customers Rating

I appreciated e mails saying when order was being depatched etc

Penny Yeomans from St Albans
Date: 15/6/2010
Customers Rating

you obviously want customer feedback to provide the very best service. Thank you

Customer from cambridge
Date: 15/6/2010
Customers Rating

No problems

Customer from Erskine
Date: 15/6/2010
Customers Rating

did what it said on the box

Gwen Dalton from Haverhill
Date: 15/6/2010
Customers Rating

polite and courteous

Susan Neech from Pinner
Date: 15/6/2010
Customers Rating

Very efficient.

Customer from KESWICK
Date: 15/6/2010
Customers Rating

Quick, clear and efficient

James Hardy from Cirencester
Date: 15/6/2010
Customers Rating

just the best

Valerie Brazier from Wadebridge
Date: 15/6/2010
Customers Rating

Absolutely no problems with the transaction.

Sandra Dyche from Hereford
Date: 15/6/2010
Customers Rating

No complaints here....what I've ordered as been correct and of good quality....Full marks all around A big thank you to you all :o))

Janet Clark from HEMEL HEMPSTEAD
Date: 15/6/2010
Customers Rating

I had one small complaint when a bag of bird food was torn - immediately a credit was offered - no messing. Other than that everything has been via the website and worked excelently.

Ian Fletcher from Leven
Date: 15/6/2010
Customers Rating

great will use again.

Rebecca Watts from Sale
Date: 15/6/2010
Customers Rating

Quick delivery and kept up to date with order

Customer from Hapton
Date: 15/6/2010
Customers Rating

Customer from London
Date: 15/6/2010
Customers Rating

I haven't had any problems so that indicates good service to me.